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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,976 Reviews from our TripAdvisor Community

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Showing 2,861: English reviews
Marietta, Georgia
Reviewed yesterday NEWvia mobile

Stayed here on points....gorgeous. Everything is expensive but that's a Ritz. Ate at the Honolua store a few times...busy but affordable. We did self parking....it is a bit of a walk versus valet but worth it to save the extra $. Enjoyed being able to walk to the sharks teeth and the Kapalua Coastal Trail. There is a sign for...

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Thank mdp15
Stockton, California
Reviewed 2 days ago NEW

The resort was nice and clean, the staff was friendly and professional. The distance from the room to lobby was a little hard to negotiate because of the distance between lobby and room and distance from room to conference center. As a senior, it was a lot of walking. My wife and I believe others came down ill after eating...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank W6827PVvictorm
Lake Havasu City, Arizona
Reviewed 3 days ago NEWvia mobile

Hand down the best Ritz Carlton we have been to, mainly due to the staff. Mark and Robert at the bar are awesome! Make you feel so welcome and make some great suggestions. We will be back just to see these to veterans.

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Thank Kunal P
Chicago, Illinois
Reviewed 3 days ago NEW

Let me start off by saying do not worry about the traveller pictures of this resort. This is a stunning property with excellent service. Everyone is so helpful and friendly. There are free activities to do during the day and you can snorkel right off the next beach over (a free shuttle can take you there). The resort is a...

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Thank docuk22
South Pole
Reviewed 3 days ago NEW

What happened to the Ritz brand? This is how you spend a lot on a Maui vacation and don't enjoy it. This is the windy and rainy side of the island, or maybe call it the mini monsoon side. In December it rains every day at this location and the wind is howling. Never a wait for a chaise by...

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4Thank J L
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha J L, Thank you for choosing to stay with us at The Ritz-Carlton, Kapalua. I’m sorry to hear that your experience did not exceed your expectations and that the weather conditions had a negative impact on your stay. As a AAA Five-Diamond hotel for 21 consecutive years, we strive to provide the finest personalized service and facilities to our...

Santa Cruz, California
Reviewed 5 days ago NEW

The resort is beautiful inside and out! The rooms are up to date and kept very clean. I doubt you will find friendlier staff anywhere else! There is something for everyone! The ocean, the pool, hills for hiking, exquisite golf courses, tennis courses right in front of the beach, and excursions to your hearts content. The spa is heavenly! You...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank HVE_PASSPORT
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha HVE_PASSPORT, Mahalo for your review and for choosing to stay with us at The Ritz-Carlton, Kapalua. I'm so delighted that you enjoyed the resort and the service provided by our Ladies and Gentlemen. I must agree that they are a very special group of service professionals who genuinely care about each and every guest. Thank you again for taking...

naperville il
Reviewed 5 days ago NEW

Great location and great service. Special thanks to Eileen on switchboard for helping us out and going way above and beyond. Thanks to the pool guys Luis, John S., and Ephram for taking such good care of us. Joshua the bellman was also great!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank mikeNapervilleIl
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha mikeNapervilleIl, Mahalo for choosing to stay with us and sharing you experience with the TripAdvisor community. I sincerely appreciate you taking the time to mention those special Ladies and Gentlemen who went above and beyond to make your stay extra memorable. I will be sure to share your kind words with them individually as I know it will mean...

Newport Beach, California
Reviewed 5 days ago NEW

Our family of 4 stayed in November and had a great time. Service is what they are known for, and didn't disappoint. All the staff was friendly, helpful and happy to find ways to make our stay special. They looked for ways to help (offered our little ones floaty noodles for a snorkel trip that had been left by another...

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Thank bdarling001
New York City, New York
Reviewed 6 days ago NEW

The service was very nice. Someone greeted us at the entrance and led us to the checking area with a welcome drink and necklace. The hotel is big and clean. They have a nice pool. It is a bit of walk to the beach, however they have shuttle, but not often. They provide free beach chair for all hotel guest....

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Thank idahe112
New York City, New York
Reviewed 6 days ago NEW

I should start this review by prefacing that I am silver elite with Marriott and this is my fourth or fifth Ritz international stay abroad. While my comments apply to this specific property, it's also starting to cloud my view of the Ritz brand. The rooms are really dated and while they are still comfortable and usable, they don't exude...

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Thank j t
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha j t, Mahalo for your review and for choosing to stay with us here at The Ritz-Carlton, Kapalua. I’m sorry that your stay did not live up to your expectations, though I’m happy to see that you enjoyed our nearby beaches and the walking and jogging trails around the property. I apologize that your experience at The Banyan Tree...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Region: United States > Hawaii > Maui > Kapalua
Price Range: ₹ 40,333 - ₹ 82,440 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travellers.
59 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Oceanview always be the best”
 of 5 bubbles idahe112, 17 Jan 2017 | Read review
“Try to get a room closer to the elevators, the walk is far if your room is far away”
 of 5 bubbles mh77mh77_12, 16 Jan 2017 | Read review
“Try and get a high floor if you are a quiet freak (wooden flooring means you can hear people above you a little more than normal).”
 of 5 bubbles JodieTravel01, 16 Jan 2017 | Read review
“Get a room closer to the ocean, on a higher floor.”
 of 5 bubbles nirmalal216, 8 Jan 2017 | Read review
“Room 2645 is on the lobby level and close to the elevator down to the pool level. It was quiet, had an ocean view and overlooked the pool.”
 of 5 bubbles G0ingn0w, 7 Jan 2017 | Read review
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