We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Merchant House

462 reviews
Save
Traveller (64)
Room & Suite (25)
Dining (6)
Overview
  • Excellent56%
  • Very good28%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“cake”(37 reviews)
“on arrival”(40 reviews)
“carlton hotel”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Bar/Lounge
Pets Allowed
4.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$ 93.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Truro hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "34129f0dd82e4352a620ff3f37f5d291", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":604968,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[102038161],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":93,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"34129f0dd82e4352a620ff3f37f5d291","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":96,"lowestMetaPrice":93,"additionalPartner":false,"highestMetaPriceDisplay":96,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":96,"lowestMetaPrice":93,"highestMetaPriceDisplay":96,"hotelName":"Merchant House","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjM0MTI5ZjBkZDgyZTQzNTJhNjIwZmYzZjM3ZjVkMjkxIiwiQUlLIjoiMTg0NjdmYTE0NjdmNDJmYTgwNmE1NmZmZmE4ZTlmZjAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$ 93", "hasDates": true, "hacComplete": false, "contentIdMappings": {"102038161":"TingoIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (462)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
There are newer reviews for Merchant House
See the most recent reviews
Filter reviews
453 results
Traveller rating
250
128
50
14
11
Traveller type
Time of year
LanguageEnglish
More languages
250
128
50
14
11
Show reviews that mention
All reviewscakeon arrivalcarlton hotelcomplimentary teaplates and cutleryfree breakfastwelcoming hotelbook direct with the hotelorder takeawaysvictoria spongeevery afternoonfull englishshort walkup hillcar parkplenty of parkingvisiting truro
FilterEnglish
Updating list...
11 - 15 of 453 reviews
Reviewed 2 January 2018 via mobile

Visited to meet friends and family for new year's eve and for a one night stay our room was adequate. The staff were friendly and helpful and the room was clean and no noise problems. All the expected was in the room is tea making...More

Thank Anthony J
Response from Nicky M, Owner at Merchant HouseResponded 8 January 2018

Dear Anthony. Thank you for your review; I am pleased to hear you received our traditional high standards of warm and friendly service throughout your stay and that you found your room clean with all of the required facilities. I am delighted to hear you...More

Reviewed 31 December 2017

We chose Merchant House as we were visiting family and wanted a location near to where they live. Booking direct the price of the room includes breakfast and was good value so we thought we'd give it a go. On the day of arrival we...More

Thank ctech81
Response from Nicky M, Owner at Merchant HouseResponded 2 January 2018

Dear ctech81, Thank you for your lovely review; I am pleased to hear you enjoyed your stay with us and found the Hotel to be in a perfect location for visiting your family nearby. I am delighted to hear that you received our traditional warm...More

Reviewed 30 December 2017 via mobile

Staff at Reception - friendly and welcoming. Room 3 given. This was up four flights of stairs. No lift - both of us in our late 70’s - no offer to take heavy suit case up stairs. This was an attic room intended for a...More

Thank John S
Response from Nicky M, Owner at Merchant HouseResponded 2 January 2018

Dear Mr Shaw Thank you for your review following onto your recent stay with us here at Merchant House; I am pleased to hear you received our usual high standards of friendly service and enjoyed the atmosphere during your stay. I am also pleased to...More

Reviewed 22 December 2017 via mobile

We booked the Merchant House on the basis of its dog friendly reputation. We were not disappointed. The room, 15 with a huge king-sized plus bed, had everything a couple with accompanying dog could wish for. The staff could not have been more friendly and...More

Thank Mike W
Response from Nicky M, Owner at Merchant HouseResponded 23 December 2017

Dear Mike Thank you for your review; I am pleased to hear you chose to stay with us here at Merchant House for your pooch’s first dog-cation and glad to hear you all found your room comfortable and enjoyed the large king size bed. I...More

Reviewed 17 December 2017 via mobile

My wife and I decided to stay at the Merchant House hotel on Saturday night after a day’s shopping in Truro. They are a B&B hotel which they do very well and at a very good price. Our welcome was friendly and very helpful. We...More

Thank peterworgan1
Response from Nicky M, Owner at Merchant HouseResponded 18 December 2017

Dear Peterworgan1, Thank you for your lovely review; I am delighted to hear that you enjoyed your stay with us after a day shopping in Truro and that you received our usual high standards of a warm and friendly service. I am pleased to hear...More

View more reviews
PreviousNext
12345691
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Things to do
Bar/Lounge
Details
Price range
US$ 83 - US$ 138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 83 - US$ 138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (64)
Room & Suite (25)
Dining (6)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
geoffdawe
22 November 2017|
Answer
Response from lonewayfarer | Reviewed this property |
There is an accessible room at the back of the hotel with its own door out to the car park and it's own accessible wet room. I do not work for the hotel but I have stayed in this room.
0
Votes
Chargey
27 August 2017|
AnswerShow all 3 answers
Response from Nicky M | Property representative |
If you have booked a room only rate, then yes you are able to pay for breakfast during your stay. You do not need to book, our waitress will charge your room bill each morning accordingly.
1
Vote
Sylvia H
5 November 2016|
AnswerShow all 2 answers
Response from Nicky M | Property representative |
Hi, Yes we have 4 ground floor rooms which are 2 singles, an accessabilty double with wet room and a family room. Give us a call on 01872272450 to discuss rates etc. Regards, Nicky Whittaker Owner
0
Votes
PreviousNext
123
Room Tips
"Just ask for a good room . we were pleasantly surprised with our room"
Read review
"Speak to staff for help choosing the best room for your needs."
Read review
"Rooms comfortable, hotel in quiet situation so guess any room would suit."
Read review
"Book direct with the hotel to get breakfast included"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing