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Walked into hotel lobby, not hello how are you, just "wait a minute" next no reservation, they had moved me to a different hotel, with telling me. girl behind counter very rude, guy named Patrick standing there, I asked for the manager and was told...More
1 Thank horseshoer
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset ValleyResponded 6 June 2017
Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced including the inconvenience caused by a reservation issue. We apologize for any inconvenience this may have caused...More
I stayed in room 320 (guessing because it was quite full and I am a platinum member). It was handicap accessible. The room was probably one of the the largest I have stayed in, even had it's own doorbell and 2 heater / A.C. units....More
Thank Sarah K
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset ValleyResponded 2 June 2017
Hello Sarah K,
As an IHG Rewards Club Platinum Elite member, you are one of our most important guests and I want to thank you for your continued patronage with IHG hotel brands and for taking the time to leave a feedback about your recent...More
Our adult daughter and us stayed for 2 nights in a double queen room with a couch sleeper sofa. This was one of the best hotels we've stayed in. Rooms were large, very clean, beds super comfortable, roomy bathroom, great breakfast, and friendly staff. We...More
We had a group of people staying here. It was also full due to SXSW music festival. The staff was fantastic and rooms were very big and clean. The breakfast of eggs, bacon, sausage, cereal, and pancakes were a good start. Lots of shops and...More
Average hotel, location is ok. Breakfast is average. The only thing that wasn't average was the high price. The service was average and overall it's a convenient location and the place was not a dump.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset ValleyResponded 26 March 2017
Thanks for going out of your way to write a review for us and also for staying at our property. I'm glad to know that our hotel worked for your trip. It's regretful though that we weren't able to make sure that you...More
US$ 112 - US$ 194 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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