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Candlewood Suites Avondale-New Orleans, an IHG Hotel

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3079 Highway 90, Avondale, LA 70094
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (16)
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About

#1 of 2 hotels in Avondale
Location
Cleanliness
Service
Value

See why so many travellers make Candlewood Suites Avondale-New Orleans their hotel of choice when visiting Avondale. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

The rooms offer air conditioning and a kitchenette, and getting online is possible, as free internet access is available, allowing you to rest and refresh with ease.

In addition, as a valued Candlewood Suites Avondale-New Orleans guest, you can enjoy a fitness center that is available on-site. Guests arriving by vehicle have access to free parking.

NOLA Motorsports Park (1.7 mi), located nearby, makes Candlewood Suites Avondale-new Orleans Hotel a great place to stay for those interested in visiting this popular Avondale landmark.

We’re sure you’ll enjoy your stay at Candlewood Suites Avondale-New Orleans as you experience all of the things Avondale has to offer.

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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Convenience store
Non-smoking hotel
Laundry service
Parking
Wifi
Paid wifi
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL STYLE
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89Reviews4Q+A9Room tips
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Jamie wrote a review Apr 2022
2 contributions1 helpful vote
I stay at IHG properties mainly for business. I am spire elite (I travel a fair bit) and this is by far the dirtiest hotel I have ever been in. The room was obviously smoked in for many, many days as it stinks extremely bad. (I had to go to front desk and ensure that they knew I was not the smoker in the room and try to charge me a cleaning fee). The bathroom floor had dirt everywhere and also the kitchenette area. Floors were sticky (I cleaned them with Clorox wipes and they were black for several wipe downs until I got them clean) Hallways in the hotel also are extremely dirty with trash bags all over (from hotel guests putting the trash out and not disposing of it in a garbage can) Cleanliness aside, the Wi-Fi has not been adequate since I arrived. Most times I cannot even connect but when I am able to connect, I get 0.12 Mbits/sec down and 0.1 Mbits/sec up speed. My email won't even download a small email due to the connectivity going from 1 bar to 3 bars of signal strength constantly. When I ask the front desk to get it sorted out, they say they are working on it. Been here 3 days so far with 25 days more to go. Nothing has changed. There are not a lot of rooms available here due to the sporting event (Final 4 in New Orleans) so I don't have a lot of choices. I can say this, I have never stayed at a more filthy hotel (IHG property) in my last 20 years of extensive travel.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 22 Apr 2022
Hi jamie12g, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the overall cleanliness and WiFi connection. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Your loyalty is exceptionally important to us and we hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anna S wrote a review Nov 2021
Nikopol, Ukraine5 contributions1 helpful vote
First thing I saw was somebody's bunch of hair and lots of dirt on the floor... They have kitchen, but all the silverware was sitting dirty in the dishwasher, so I had to wash it by hands to have my breakfast. The things around are fixed with prices of napkins. The wardrobe door is broken. The hairdryer is broken.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 3 Dec 2021
Dear valued guest, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rhonda S wrote a review Aug 2021
1 contribution
Beds were comfortable but A/C not good. Front desk Christina was amazing!! She actually put my laundry in the dryer while I was at dinner. Thanks Christina! Laundry room was nice. Cleaning lady, Shirlene, I think, was very friendly. All very respectful of Covid precautions.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General Manager, Owner at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 23 Aug 2021
Dear Rhonda, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steve Armitage wrote a review Sep 2020
Mastic, New York44 contributions55 helpful votes
This hotel was full of mice running around in the hallways, in the rooms, just about everywhere you looked. Mouse droppings everywhere. You can complain all you want. The staff will not let you because as soon as you complain, the desk clerk will just call the police and you will be evicted from the hotel even though your entire stay was prepaid in advance. The police will give you the option of leaving the hotel in the middle of the night with your family and all belongings or arrest you for creating a disturbance. If you leave, you will not get a refund at all from the management because they will say you left on your own accordance. So they will call the police because you complained and then when you leave they will say you left on your own free will. This is the worst hotel I have ever stayed at. You may not believe what you read in this comment so please look at some other comments.
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Date of stay: October 2019
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from General Manager, Owner at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 1 Oct 2020
Dear valued guest, This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of pests, we also follow up immediately on any guest concern. Once again, we do not take matters like this lightly. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations. We apologize for any inconvenience you experienced. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Camper788120 wrote a review Mar 2020
4 contributions10 helpful votes
As a frequent Candlewood guest, I expect clean room and prompt service when I check in. I do not expect any amenities or cleaning during my stay. However, upon my arrival, friends of the front desk person were staying in the room I was supposed to have. After she got them out, she put on new sheets, but the room was not cleaned. I was willing to let this go, but I received numerous unauthorized charges from the "hotel" room I had prepaid for. Scam operation. Stay away if you can.
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Date of stay: February 2020
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from IHGService, General Manager at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 29 Mar 2020
Hello Camper788120, Thank you for choosing the Candlewood Suites and for taking the time to provide feedback about your experience. I am sorry for the inconveniences you encountered during and after your stay. We appreciate that you brought your experience to our attention and we take feedback seriously and will directly speak to the General Manager regarding the concerns you raised, particularly about the service you received upon check-in and the cleanliness of your room, as well the unexpected charges on your card after you check out. We strive to make each stay as pleasant and comfortable as possible and this does not reflect that. In addition to this, we have sent you a Private Message for further details. Providing functionality and convenience in a relaxed and casual environment where you can truly feel free to make yourself at home. This is what we want you and our guests to experience when you come to visit us. I hope you will give us another chance to show you that your unsatisfactory stay was an exception. I look forward to hearing from you soon. Hector P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clinton C wrote a review Mar 2020
New Orleans, Louisiana42 contributions51 helpful votes
+1
I've stayed at this property a half dozen or so times due to my ability to purchase points packages through the hotel's reward program. As you can see from the pictures, it's a hotel that does not take pride on cleanliness or the quality of its furnishings. On two different occasions, I've had ripped chairs, and when I complained about a clogged shower drain, I came home to wads of hair in my toilet. My last visit, where I checked out without spending the night, came when I found a mousetrap in my room. Management admitted they have a mouse problem, but, of course, didn't notify guests as they checked in. So you walk into your room, and find mouse droppings and mousetraps. And you're supposed to stay there?!?! Their rate may make you think it's worth it. AVOID and find another property.
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Date of stay: March 2020
Value
Location
Service
Trip type: Travelled on business
Room Tip: Avoid all rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from General M, Manager at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 3 Jun 2020
Dear valued guest, This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of pests, we also follow up immediately on any guest concern. Once again, we do not take matters like this lightly. We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise. We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations. We apologize for any inconvenience you experienced and we hope to make it up to you in a future stay. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lavonda L wrote a review Sep 2019
North Little Rock, Arkansas6 contributions12 helpful votes
We booked our stay on booking.com which was no problem and it stated in the email that the hotel would charge our card before our stay. We go to check in no problem we go on about our day on Friday come Saturday morning we get a phone call from the front desk saying that we were not checked in or we had not paid WWWHHHHHAAAATATTTTT!!!!!!!!! Long story short it was not a good stay after that ordeal. The room smelled of onions or curry not a good smell. There room had dust bunnies behind the furniture and in the corners. They DO NOT clean your room daily. Im done the other staff were friendly tho but don't think that we will stay there again.
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Date of stay: September 2019
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 14 Oct 2019
Hi Lavonda L, Thank you for taking the time to review your recent stay with us. It is our goal to always exceed our guest’s expectations and I’m happy you found our friendly hotel staff commendable. I am sorry you had issues with the payment of your reservation to begin with. I made sure to alert the hotel front desk team, we will empower them to be more keen in the service they deliver. We are an extended stay hotel and our rooms are not cleaned daily which is our brand standard, I regret you weren't made aware of this and you had to endure the unusual room smell. I recognize your frustration and I'm sorry we started on the wrong foot. I forwarded your comments to the housekeeping department and rest assured that this will be looked into to improve the quality and service that we offer to all of our guests. Thank you for making us aware of this situation. I hope if you are ever in the area again that you will give us a chance to prove our dedication to customer satisfaction! Best, Zel N. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shanemary wrote a review Aug 2019
3 contributions5 helpful votes
We spent a whole week, the staff was super friendly and informative. When we come back we'll definitely be staying at the candlewood suites again. They made us feel like family and it wasn't too loud or busy. It was just the right atmosphere for us. Thanks
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Stephen v wrote a review Mar 2019
Quinton, Virginia10 contributions3 helpful votes
1. No maid service. Desk manager laughed when I asked. 2. Internet reception horrible. 3. Shower head about ready to come out of wall. 4. Fan in bathroom not working. 5. No breakfast, not even continental. 6. As IHG gold member was not provided with snack or water.
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Date of stay: March 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 10 Apr 2019
Hello Stephen v, I am glad you left feedback. Thanks for giving Candlewood Suites a try! I'm sorry to learn that your stay did not live up to your expectations. I also understand your need for breakfast and maid service. I am also sorry that the internet service and fan of your bathroom was not working. I'm also concerned that our staff missed to acknowledge you as an IHG Rewards Gold Elite member and offer the Welcome Amenity. While I understand the dismay, Candlewood Suites is an extended stay property that offers limited Housekeeping services and no breakfast. For your reference, this information is listed on the hotel's website, https://bit.ly/2uYaw0B. Please be assured that your feedback is shared with the management. I believe they will work on these areas so similar situations may be avoided. As one of our valued Gold Elite member, thanks for writing us a review. Your feedback will definitely help us towards bettering our services and we hope to host you again soon. Safe travels, Dianne L. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JohnB7987 wrote a review Feb 2019
Seattle, Washington153 contributions186 helpful votes
I stayed here and there were rodents in my room. Not just one but a few. At night you could hear them walking around the room. When I got up, they scattered. Complaining to the staff is a waste of time. They will do nothing and they will get nasty at you for making a complain. It is a disgusting hotel and I would recommend that you never stay here. Call them after reading this review and ask them about their field mice problem. See what they tell you. Overall, this property should be closed due to its rodent problem but instead they tell no one and if you complain to the front desk, they will call the police and have you kicked out of the hotel. Any complaint will be dealt with you being ejected from this hotel.
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Date of stay: February 2019
Location
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHGService, Guest Relations Manager at Candlewood Suites Avondale-New Orleans, an IHG Hotel
Responded 3 Mar 2019
Hi JohnB7987, Thank you for taking time to leave us a candid review about Candlewood Suites Avondale New Orleans. I recognize your stay was not 100% satisfactory because of issues with cleanliness and the level of service received. Since your account restricts us from sending you a private message, please send us an email to IHGService@ihg.com at your most convenient time with a detailed account of what transpired. Your reference number would be 10458586201. If you can also include the following information: The name the reservation was under as well as confirmation number, if possible. The dates of your stay. What action has the hotel management taken to resolve your concerns? Your IHG Rewards Club number (If applicable) Your contact information including your name, phone number, email and mailing address. Once again, thank you for taking the time to write your review and choosing our brand. I am looking forward to hearing from you and to be of further assistance. Many Thanks, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$155 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites avondale-new orleans hotel avondale
LOCATION
United StatesLouisianaAvondale
NUMBER OF ROOMS
83
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CANDLEWOOD SUITES AVONDALE-NEW ORLEANS, AN IHG HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Candlewood Suites Avondale-New Orleans, an IHG Hotel
Which popular attractions are close to Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Nearby attractions include Audubon Park (7.6 km), Jefferson Indoor Range (7.6 km), and Audubon Zoo (7.5 km).
What are some of the property amenities at Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Some of the more popular amenities offered include a fitness centre, free parking, and a business centre.
Which room amenities are available at Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Conveniently located restaurants include Clancy's Restaurant, Cooter Browns Tavern & Oyster Bar, and Seither's Seafood Restaurant.
Are there opportunities to exercise at Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Candlewood Suites Avondale-New Orleans, an IHG Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Avondale.
Are any cleaning services offered at Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Candlewood Suites Avondale-New Orleans, an IHG Hotel?
Many travellers enjoy visiting Hermann-Grima House (14.4 km), Longue Vue House and Gardens (11.0 km), and Destrehan Plantation (15.6 km).
Is Candlewood Suites Avondale-New Orleans, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.