Kims Beachside Retreat

Kims Beachside Retreat

16 Charlton Street PO Box 1, Toowoon Bay, New South Wales 2261 Australia
The jacuzzi was great
Traveller (231)
Room & Suite (73)
Dining (32)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#1 of 1 hotels in Toowoon Bay
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Kims Beach Hideaway is located right on the beach with absolute ocean views and just over an hours drive north of Sydney. Accommodation is in individual timber bungalows with a separate restaurant and cocktail bar. Breakfast is included in your daily tariff and Kims Restaurant is open 6 nights a week. Kims is exclusive to adults and a luxury private hideaway.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Beach
Meeting rooms
Spa
Non-smoking hotel
Wifi
Bar / lounge
Restaurant
Breakfast available
Massage
Laundry service
Room features
Air conditioning
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Romantic

Location

16 Charlton Street PO Box 1, Toowoon Bay, New South Wales 2261 Australia
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 55 out of 100
55
Sydney Airport
71.5 km
See all flights
Williamtown Airport
70.1 km
See all flights
451Reviews8Q+A100Room tips
Traveller rating
  • 274
  • 98
  • 59
  • 4
  • 16
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Cahty46 wrote a review Sept 2020
Sydney, Australia
4.0 of 5 bubbles
Husband needed a break, chose midweek as no Saturday’s available for Villa I wanted, which was the 2 storey beachfront. it was raining for 2 days and cold, upstairs bedroom had a split air system, worked perfectly. No TV in upstairs bedroom which I would have expected. Downstairs heating was gas with rocks on top, very inefficient for the area to heat. Has been renovated very well, although tile flooring is extremely cold in colder weather. Bedding is very good, bathroom is huge. Not sure how unscreened windows and doors will work in summer. As this was during COVID period, no buffet breakfast, only continental included in tariff. Hot breakfast available at extra cost. My only gripe is that in restaurant, not enough attention given to guests arriving and being seated, staff not paying attention as to who was seated first , we had to ask for service at breakfast as waiter just overlooked us sitting there . Order was not correct, and very simple order. Asked for hot water to add to tea as was too strong, assume it has been sitting in a jug stewing. Was charged for an extra cup of tea. Coffee is free, tea is not, as advised by front desk when I questioned the charge on checkout. There were no sun beds,provided for this room. Unlike most on beachfront. We have been here before, no,problems, were a little disappointed this time.
Read more
Date of stay: September 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Some rooms have no view at all. Ours did, was beachfront. Check what room you want, ask...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, Owner at Kims Beachside Retreat
Responded 19 Oct 2020
We are very pleased to hear that you enjoyed most of the features in one of our newly renovated two storey beachfront villas. Thank you for taking the time to write your review on your recent stay at Kims. We value all feedback that is given and do use this information to improve areas that are highlighted. Your comments about your accommodation and restaurant service during your stay will be addressed and discussed at length to ensure that we correct areas that you found to be disappointing during your stay. Our wish is for every guest at Kims to have an enjoyable and relaxing stay and we do apologies that your dining experience was not as pleasant as it should have been. Once again, thank you for your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cheopsfamily wrote a review Sept 2020
Sydney, Australia
5.0 of 5 bubbles
We visited midweek to celebrate our anniversary. We have been coming to Kim’s for 20 years and staying in one of the beachside bungalows. The location cannot be topped, with a 180 degree ocean view just metres from a fabulous beach. The bungalow was spotless and has clearly been refreshed in decor. The main change with Covid 19 now with us is to the long running and famous buffet meals. Now all meals are a la carte and restaurant bookings are staggered. The dinner menu is not long but caters for all diet and taste options, and follows the traditions of the famous buffet. Breakfast has both hot and cold options. Hot focus is on eggs and a kipper dish, and could be expanded to include pancakes.
It was encouraging to see a full house of guests during the week and all possible Covid precautions were strictly observed by staff. This, however, did not in any way reduce the friendly guest oriented atmosphere of Kim’s .
The nightly rate has been adjusted for the change to dining.
We will return!
Read more
Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, Owner at Kims Beachside Retreat
Responded 19 Oct 2020
Firstly, we would like to thank you for your continued patronage at Kims! We love to see the familiar faces of our returning guests! We are extremely lucky to be located in such a beautiful location and we do enjoy sharing this with our guests. We are very happy to hear that you enjoyed the restaurant with all the changes that had to be made. This type of feedback is wonderful to hear and this has been a very major change for us. Our menu’s are changing constantly with new ideas for both dinner and breakfast and when you next return you will see other exciting dishes to try! We really appreciate you kind words and your thoughts as to our Covid-19 planning. It is pleasing to know, that with all of the changes, this did not impact the quality of your recent stay with us We look forward to your next visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AusFamily123 wrote a review Mar 2022
Sydney, Australia
4.0 of 5 bubbles
We’ve just spent a lovely weekend at Kim’s. We stayed in MiddleBeach which was a cabin right on the beach front. The location was perfect. Although the ocean was unswimmable due to the recent NSW floods, we still loved being on the beach front. Our dinners in the restaurant were a real highlight. We had Moreton Bay bugs both nights, sashimi platter, pork loin and the pavlova roulade. The quality of the food was excellent. The service was also fabulous. The owner is maître d and is cheerful and warm. The waitress Meg needs a special mention as she had that special something that made us feel like a very important customer. The lovely girl and check in was also kind. The only negative was I think $650 is a little high for the accommodation per night. As others have mentioned it would be really nice if a cappuccino was included with your breakfast. Such a simple addition which would be so appreciated. Also just from an environmental perspective it would be so nice if the hotel used deluxe body wash, shampoo and conditioners attached to the wall and refilled. I know Aesops do this at other hotels. Those little plastic bottles - I just can’t help thinking about the impact of thousands of them per year. The only other thing was the bed was way too soft for us, and the pillows. Would have been nice to have a few spare pillows to choose from. However I realise this is personal preference. But thank you to the staff at Kim’s for a beautiful getaway.
Read more
Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 14 Mar 2022
Thank you for taking the time to write your review on your recent stay with us at Kims. We are delighted that you had an enjoyable weekend in your beachfront bungalow. They are our most popular style of accommodation and the views are wonderful! We are very fortunate and thankful that an unswimmable ocean was the only inconvenience that was suffered at Kims. The Moreton Bay Bugs and Sashimi Plate are two of our most ordered seafood menu items. Our Chef’s strive to provide the freshest, quality ingredients for every service. It is always lovely to receive such positive comments about our staff. We will ensure that these are passed on to Meg and also our reception staff. We do provide a complimentary Continental breakfast to all of our guests. Our Continental breakfast menu has a wide variety of options including fresh and stewed fruits, yoghurts, cereals, homemade bircher muesli, chai pots with fresh fruits and nuts, freshly squeezed juices, variety of toast, jams, honey and spreads, homemade muffins, fresh Danishes and pastries. We also offer filtered coffee and a variety of tea. If you do order coffee from our barista, then an additional charge does apply. Kims is a proud advocate for the environment. We take into serious consideration the environmental impact of all products used on our property, including the Serendipity range of toiletries that we provide in the accommodation. Not only is Serendipity an Australian company, but their packaging contains eco-pure organic plastic additive which allows the packing to biodegrade in a landfill disposal environment. The beds at Kims are from the Simmons Beauty Rest Pillow-Top Bed from the “Do Not Disturb” collection from Sleepmaker and our pillows are feather, however, we do have a firmer pillows available that we could have bought to your beachfront bungalow. Once again, thank you for taking the time to write your review, we do appreciate your comments and suggestions.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen L wrote a review Oct 2020
1.0 of 5 bubbles
We have always wanted to try Kim’s and compare it with Bannisters where we normally go for special occasions. My husband and I stayed for 3 nights at Kim’s for our combined birthday celebration after booking one month prior to our stay. Disappointment started on entry to our room which in no way reflected the picture on their website. Bate advertising at its best stood before us. The pictures of our room choice on the Kim’s website displayed beach views; our view was an array of terracotta tiled roofs. We complained to the manager who I understand has been running Kim's for some years and is the niece of the owner. The manager advised us that the trees had grown over the years and she could not remove them at our whim. When my husband stated that by not supplying updated pictures on the Kim’s website and this was referred to as bate advertising which could be legally challenged her tone swiftly changed, and we were given a small rebate on the nightly rate as no other rooms were available. The rooms are old and outdated and require complete refurbishment for the rate charged.
At $530 a night no hot breakfast is provided, instead a small continental breakfast is provided, and I mean very small. Percolated coffee (who has this anymore??) is free whilst an expresso pod coffee is charged at $4 a slug….what hotel doesn’t have a proper coffee machine and why aren’t pod expresso machines in every room. I can pay $200 a night in a Sydney hotel which includes a hot breakfast, proper coffee and coffee pod machines in your room…..
Next comes dinner. A limited menu due to COVID is provided at the present time. We both chose the ‘crispy skin pork loin, gingered apple compote and red wine jus, served with roasted Kipfler potato, parsnip, carrot and green beans’. We were presented with a meal that resembled a baked dinner from the local RSL and the pork not loin looked and tasted like something from Coles. The ginger apple compote was apple sauce out of a jar. The wine list included Yellowtail chardonnay at $15 a glass which can be purchased for $8 a bottle.
A bottle of $6.95 sparkling wine was left in our room for our birthday, whilst the gesture was appreciated sprucing it up with an ice bucket and glasses like anywhere else would have been nice.
The staff on the other hand were an absolute delight always eager to please. COVID face masks and the wearing of PPE for cleaning rooms were either not provided nor used by staff.
We won’t be returning we found Kim’s to be overpriced, old and tired and in need of new management.
Read more
Date of stay: October 2020
1.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Wound't recommend. Not value for money
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 7 Nov 2020
Thank you for taking the time to provide a detailed recount of your recent visit with us. We do take all feedback very seriously and have investigated your comments. The accommodation that you booked is called a Terrace Spa Bungalow. This particular style of accommodation is an individual free-standing bungalow in an elevated position amongst our sub tropical gardens, featuring a luxurious king bed, large corner spa bath and double shower temple for two. These bungalows are built for privacy as they also feature a private decking with outdoor heated Jacuzzi. Kims has 6 bungalows in this style, at the Southern end of our property, and they all offer a different view from their respective balconies depending upon their position. We mention to guests enquiring about this accommodation that they offer ocean glimpses between the trees. Yes, there are garden bungalows below the Terrace Spa Bungalows and had you looked out toward the ocean and not down, you may have notice an ocean glimpse from your balcony. The photograph that you have attached to your review is of a different style of bungalow. It is called a Terrace View Bungalow. We have two of these and they are on the Northern end of our property with beautiful views of Toowoon Bay. This bungalow also features an outdoor heated Jacuzzi on private decking. But this is a different style of bungalow to the one that you booked online. After our discussion, when you and your husband came to reception and advised us of your disappointment in regards to the view from your bungalow, we came to a mutual agreement and a substantial reduction in your nightly tariff was accepted by you. We are disappointed that you decided not to enjoy your time with us. We offer a complimentary Continental breakfast in our tariff. It includes fresh squeezed juices, cereals, homemade Bircher muesli, Chia seed pods, yogurts, stewed fruits, fresh fruits, freshly baked croissants, muffins, Danishes and pastries, a variety of toast and homemade jams and spreads, filtered coffee and tea. We also offer an a la carte menu if you wish for some bacon and eggs or some smoked salmon or smashed avocado. Our dinner menu has a wide variety of options including macadamia crusted prawns, fresh seafood, Tasmanian salmon fillet and rib eye fillet. We do include a traditional roast of the day. Our entire menu is prepared in our kitchen. I am pleased to read that you thought our staff were a delight and eager to please. Thank you again for your feedback.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loz2410 wrote a review Apr 2021
3.0 of 5 bubbles
After hearing many glowing reviews about Kim’s from my mother (who has been visiting for many years) and various friends who chose Kim’s for their honeymoon destination, we finally decided to treat ourselves to a couple of nights here (despite being aware that due to Covid, the famous buffet was no longer available and we would need to pay to dine in the restaurant). The location is stunning (right on the beach), and the retreat is quiet and private, providing a lovely atmosphere for couples. We were greeted at reception by a lovely woman who made us feel welcome and took us to our Garden Spa bungalow, which was beautifully clean on arrival. Unfortunately though, we were underwhelmed to find 1 ply toilet paper and drug store toiletries in our bathroom, and not so much as a complimentary cookie. We dined at the restaurant for our first night; the staff were friendly and attentive and our meals were tasty. However, we couldn’t help but feel that it just wasn’t worth the $150 price tag on top of paying $400 a night in accommodation (during the week), knowing that previously, meals via the buffet were inclusive.

Our complementary continental breakfast was nice on both mornings. We especially enjoyed the home made croissants, pastries, muffins and jams. We were disappointed to find that coffee was an extra charge, and that we had to approach staff to order it (rather than being offered table service).

We acknowledge that the buffet could not continue due to Covid, however we also feel that Kim’s has not compensated by reducing their accommodation pricing. It would also appear that cuts have been made elsewhere to save money (i.e. the toilet paper and toiletries), which takes away from the luxurious five star retreat Kim’s claims to be.

All in all, our stay was pleasant and we appreciate the location is beautiful and the retreat is well kept. Unfortunately, we do not feel that it in itself is worth the price tag.
Read more
Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 26 Apr 2021
Thank you for taking the time to write your review about your recent visit to Kims. We are very happy that you thought our location and retreat provided a lovely atmosphere and that our reception and dining room staff were friendly, attentive and helpful during your stay. Our Garden Spa Bungalows are very popular with their outdoor heated Jacuzzi and I am very happy that you enjoyed your bungalow and that you found it to be beautifully clean. Our toiletries are from Serendipity’s Luxury Amenities Collection. These are enriched with beneficial indigenous botanicals and delicately scented to pamper skin and hair. This product has been chosen with great care, with our guests comfort in mind. We use a luxury hotel quality 2 ply toilet paper?? Kims tariffs traditionally included our buffet dinner and breakfast. Of course, this has all changed and our nightly tariff has been reduced to reflect this. Our current tariff does include a complimentary Continental breakfast and I am pleased to hear that you did enjoy our home baked croissants, pastries, muffins and jams. We do offer filtered coffee with our complimentary buffet but our barista made coffee is an additional charge. I am glad that in general your stay was pleasant and thank you once again for your review.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Drew S wrote a review Nov 2021
3.0 of 5 bubbles
We were looking so forward to staying at Kim's after hearing of friend's visits. I think it is worth noting that they each stayed some 10 years ago (or more) and it sounds like it has gone very downhill since. I don't want to completely bag Kim's as there are definitely some good points but overall it is WAY OVERPRICED for what it is. I am told by many friends that you used to go to Kim's for the food and that breakfast and dinner were included in the $610.00 a night price tag. Now you pay the $610.00 and you have to pay for dinner (which is definitely not cheap and is only OK quality) and instead of getting a cooked breakfast included, you get a pretty sad continental breakfast. Cereal in the individual little packets, bread (that you toast yourself), juice and some OK pastries. You can order from the breakfast menu if you want something hot (you just have to pay for it). I decided to order the omelette @ $18 and it was the worst omelette I have ever had. It was so rubbery that the edges had dried out and it was just folded over the toppings inside so not even a traditional omelette. When I booked I had informed the lady we had just got married and treating ourselves as the honeymoon had been delayed due to Covid. It also came up on check-in and it is disappointing that they didn't do a little something for newlyweds. Lets face it, it doesn't cost much for a bottle of wine and it goes a long way in the way of Customer service. On customer service, you can tell it is not something that is of high priority to them and no one really goes the extra mile or tries to impress. Very young wait staff at the restaurant who again do not really value giving great customer service. On the Sunday morning the staff were talking about their night out the night before. We stayed in a garden terrace with a jacuzzi on the balcony but unfortunately on our second day (of a 4 day stay) the jacuzzi thermostat broke. We were too tired to report in on Saturday night and instead reported on Sunday and they arranged for us to move room where the jacuzzi was working. The rooms were lovely and airy, clean and a good size but a little tired and outdated. It is only a 2 minute walk onto the sand however. Overall it was a "nice" time but I do not think we will be going back. I really hope that Kim's take this all onboard as I have read many other reviews stating similar points. I think next time we want to spend in excess of $600 a night, we will head to Hayman Island where you cannot compare the location, food, customer service.
Read more
Date of stay: October 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
Room Tip: I would spend $40 more and go for the beach front villa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 14 Mar 2022
Thank you for writing your review. With the arrival of Covid, many things changed. One of the huge changes for Kims was that our buffet dinner and breakfasts were no longer able to be served. All tariffs were amended to reflect this. We now include a Continental breakfast in our daily tariff (we also have an a la carte menu at breakfast for an additional cost) and serve an a la carte menu at dinner. Our Continental breakfast not only includes toast, cereal, juice and pastries, but also freshly baked muffins, croissants, fresh fruit, stewed fruits, yoghurts, bircher muesli and chia pots which are freshly made each day. There is also the option to add to the Continental breakfast by ordering from our breakfast a la carte menu and I am sorry that you did not enjoy your omelette. Providing excellent Customer Service is something that we strive for. Reading your comments is very disappointing and we will be discussing your comments with our staff. I am very happy that you found your bungalow lovely and airy and I am very pleased that you mentioned the malfunction of your jacuzzi o that we could move you during your stay so that you could enjoy this facility.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Strainy66 wrote a review Jan 2021
Dubbo, Australia
5.0 of 5 bubbles
We absolutely loved our three night getaway staying in a beachfront bungalow. The bungalow is an open plan concept with comfortable king sized bed, living area, and a small kitchen area that included a sink and an empty bar fridge to store your drinks. The sizable bathroom had a shower and a relaxing spa bath. The location is truly second to none. We especially enjoyed sitting out on the deck, sipping homemade Long Island ice teas and watching all sorts of happy people enjoying the beach and ocean. We found all the staff pleasant and welcoming. Particularly, the ladies who made up our room each day of our stay. We dined at the restaurant each evening and enjoyed the selection of meals from the daily roast of the day to the fresh seafood plate which my partner thoroughly enjoyed. However, we felt the included continental breakfast service needed a little refinement. It fell below our expectations and felt more like a two star motel experience - but, that was really the only slight disappointment of our stay. All in all, a wonderful and relaxing place to stay!
Read more
Date of stay: January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 15 Feb 2021
Thank you for your review, we are delighted to read that you enjoyed your recent visit to Kims. Our beachfront bungalows are very popular with their views of Toowoon Bay, corner spa baths for two and walk in double showers. Many of our guests choose to enjoy a cool drink on their deck while watching the kite surfers and beach activity. We will pass on your comments regarding our staff, especially our housekeepers, who do a terrific job every day! Kims has been serving our fresh Iluka King Prawns, Premium Sydney Rock Oysters and Moreton Bay Bugs for many years and our guests always enjoy these delights along with our cooked seafood options, roast dinners, pasta and steak dishes. We are very delighted to hear that you and your partner enjoyed our selection at dinner. Thank you for your feedback about your breakfast experience. Kims restaurant serves breakfast seven days a week with a complimentary Continental breakfast included with your accommodation. Our complimentary Continental breakfast includes cereal, fresh fruit and freshly stewed fruits, yoghurt, homemade Bircher muesli and Chia breakfast pudding, fresh baked Danish pastries, croissants and muffins, a variety of toast with conserves, filtered coffee, tea and fruit juice. As well as the complimentary breakfast, we have an a la carte menu with hot options such as Hunter Valley bacon with eggs, corn fritters with poached eggs and avocado, omelettes and smashed avocado with roasted tomatoes, goats cheese and fresh basil served on toasted Ciabatta. Thank you again for your review and we hope that you come to visit us at the beach again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
John Online wrote a review Jan 2022
1.0 of 5 bubbles
After years of giving my elderly parents a $200+ voucher for the Saturday seafood buffet every Christmas, they decided to do the same for me and my partner this year.
I called to make enquiries about booking for Valentine's Day and unsurprisingly I was told they were booked out.
What was surprising was the way the woman on the phone then told me that I must have an old voucher, that they don't do that anymore, but that they would however honour it with some a la carte menu on a weeknight if they had seats available. She said this almost as if she'd be doing me a favour by allowing me onto the premises with a voucher, let alone allowing me to use it to eat there.
She seemed somewhere between aloof and rude such that I told her in fact I wouldn't be calling back to book some watered down, mid week charity dinner for my pre paid, full price voucher.
I'll find somewhere better to buy my parents dinner every year from now on and as I work on the very beach Kim's are located on, I'll be mentioning my experience to everybody who asks me about them. And hundreds of beach goers ask me about them every summer.
If this is how "welcome" they make a customer who has a nice meal already paid for feel, I can't imagine they'd do any better in person when the customer turned up. On a weeknight of the establishment's choosing. For presumably a plate of hot chips...
Very surprising.
Read more
Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 14 Mar 2022
Firstly, can I apologise as when reading your review, I feel very disappointed that you felt you were spoken to rudely by our staff. That is never our intention and we do pride ourselves on our Customer Service. A Gift Certificate for dinner at Kims is a popular gift and we have many people calling us to book in for meals using their Gifts. We are pleased to hear that you have been buying your parents a Gift Certificate for dinner for many years and that they have enjoyed them so much that they purchased one for you and your partner. Kims Restaurant now has an a la carte menu for dinner and we are open 6 nights a week. We no longer serve our buffet dinner, this is a change that has occurred since the arrival of Covid, we still honour all Gift Certificates to the value paid for these. In most cases, this covers not only a three-course meal for two, but also most drinks (this of course depends on what you are ordering). We do find that the majority of guests do want to come to our restaurant on the weekends and special dates, such as Valentine’s Day, and due to the large numbers of guests that stay with us in-house on weekends and on special dates, we are limited to the numbers of extra diners that we can accommodate. We do suggest that if a guest does live locally, we can normally assist with dates during the week more often than on weekends. I am surprised and disappointed that you did not come to our reception office to discuss this with us as you mention that you work at Toowoon Bay. We could have simply discussed this in person. I do hope that we hear from you soon to organise dinner with us.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike P wrote a review Feb 2023
Sydney, Australia
4.0 of 5 bubbles
So romantic, so blissful. From the moment one arrives and you make your way through immaculate tidy and clean tropical pathway to reception. The reception staff are so friendly and helpful immediately putting you at rest. No 5 stars cause the car park is very small and not big enough to accomodate all staying there. But the grounds WOW you feel like you have left your cares at the entrance. All staff are so friendly. Accom was immaculate, we stayed in a garden spa unit. The spa is in a private attached area completely secluded from eyesight of others. The accom ambience is full on romantic including dual showers. Breakfast was included and what a selection. A special shout out to Corina and Tracey. Two of the best hospitality workers I have ever met, so warm, cordial and friendly. There is so much history in this place making it so interesting to learn about. Could not recommend this place any higher as a place you should visit.
Read more
Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Be quick to secure a good car spot
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 15 Feb 2023
Thank you for taking the time to write a review on your recent stay with us. We are so pleased to hear that you felt so relaxed while staying with us! The Garden Spa Bungalow with private heated jacuzzi is a very popular style of room and we are so happy that you enjoyed it. We have three carparks at Kims with enough parking for all and we do direct guests to the carpark closest to their accommodation on check-in. It is unusual for the carpark to be so full and we are sorry that this happened during your stay. Our selection for breakfast is a popular way to start the day and we are so happy that you enjoyed the inclusion. Your comments will certainly be passed on to Carina and Tracey, we take pride in our staff and know that they are amazing! It is lovely for you to mention them and they will be thrilled. Thank you again for your review and we look forward to welcoming you to Kims on your next visit.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
City4fun wrote a review Mar 2023
Newcastle, Australia
+1
5.0 of 5 bubbles
A beautiful beach resort. So good we have been here twice in the last month. We came for a long weekend in early February and booked for another long weekend in early March on our first day. Yes that good. We took our 2 mini dachshunds with us too. A gorgeous location, beautifully appointed beach bungalows, friendly staff, very good service and excellent food. And Toowoon Bay Beach is one of the nicest beaches you could find. Fairly sheltered and family safe, also lifeguard patrolled.
Our spacious very well appointed Beach Bungalow was step on the sand. We ordered dinner each afternoon at 4pm when the daily menu came out and had it delivered to our bungalow to eat on our front deck at around 6pm, a lovely option as we couldn’t take the sausage dogs to food service areas and we don’t leave them alone on their own. We did the same for breakfast which suited us as we sat and ate our meals looking at the ocean just in front of us.
The food is very good. And not Sydney city restaurant prices. All the breakfast pastries too are made in-house.
The resort is exceptionally well maintained and very well staffed, which has been an issue for hospitality in our pandemic era. They must have a good area to draw staff from, of different ages and all friendly and welcoming.
Everything you could want in a beach bungalow was in our spacious and very comfortable bungalow.
Kims is not inexpensive but worth every bit of it.
Highly recommended.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Diana Kershaw, General Manager at Kims Beachside Retreat
Responded 11 Mar 2023
Lovely to hear that you have enjoyed your weekend with us again! Thank you for your review about your stays with us. We always appreciate feedback and especially hearing that you not only love our location and pet friendly Beachfront Bungalow, but that our staff and restaurant also! Thank you for your continued patronage and we look forward to your next visit with Bailey and Charlie!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
judysunnex asked a question Apr 2021
Sydney, Australia2 contributions6 helpful votes
What is the cost st Kim’s a night
Answer from sydneynick
Sydney, Australia1,11,234 contribution20 helpful votes
See its web site
BronTelford asked a question Feb 2020
Lake Macquarie, Australia10 contributions9 helpful votes
Is lunch provided as part of the package & if not is there somewhere close by to get lunch ?
Answer from Kims B
Toowoon Bay, Australia11 contributions
Hi Bron, We provide dinner and breakfast as part of your package when staying with us. We do have lunch options that you can order and have delivered to your bungalow if you do not want to leave the property - or there are many local cafes and restaurants nearby!
fantilil asked a question Dec 2016
Newcastle, Australia
What is included in the package?
Answer from Kims B
Toowoon Bay, Australia11 contributions
Hi, Thank you for your enquiry. Most of our tariffs include three meals in our buffet style dining room unless you are looking at a midweek special. Inclusions, do of course depend on what package you are booking. Feel free to give us a call on 02 4332 1566.
martine49021 asked a question Sept 2016
Chapel Hill, North Carolina1 contribution
are you pet friendly?
Answer from Stevewb0612
Sydney, Australia23 contributions17 helpful votes
No pets and you don't want them there, nor do you want children 😏
Answer from stella p
Sydney, Australia4 contributions5 helpful votes
Yes, it's open to non guests. View a sample menu on line.
Therese A wrote a tip Mar 2024
9 contributions2 helpful votes
4.0 of 5 bubbles
"Possibly look at cheaper alternatives "
Read full review
NLJ wrote a tip Jan 2024
Sydney, Australia18 contributions3 helpful votes
4.0 of 5 bubbles
"Eat elsewhere "
Read full review
Mike P wrote a tip Feb 2023
Sydney, Australia305 contributions70 helpful votes
4.0 of 5 bubbles
"Be quick to secure a good car spot"
Read full review
Verity G wrote a tip Feb 2023
Pacific Coast Australia, Australia142 contributions30 helpful votes
4.0 of 5 bubbles
"My most helpful tip is, do NOT come here if you can't do stairs, as there are no lifts and hundreds of stairs to negotiate, to get anywhere!!"
Read full review
jucoal wrote a tip Jan 2023
sudney4 contributions4 helpful votes
5.0 of 5 bubbles
"We book every year "
Read full review
Not the right property for you?
There are more places to choose from in the Toowoon Bay area.
ALSO KNOWN AS
kims beach hideaway hotel toowoon bay, kims beach hideaway wyong
FORMERLY KNOWN AS
Kims Beach Hideaway
LOCATION
AustraliaNew South WalesToowoon Bay
NUMBER OF ROOMS
34
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

KIMS BEACHSIDE RETREAT (Toowoon Bay) - Hotel Reviews & Photos - Tripadvisor

Frequently Asked Questions about Kims Beachside Retreat
Which popular attractions are close to Kims Beachside Retreat?
Nearby attractions include Toowoon Bay Beach (0.2 km), Toowoon Bay Gallery (0.2 km), and Long Jetty Uniting Church (1.2 km).
What are some of the property amenities at Kims Beachside Retreat?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Kims Beachside Retreat?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Kims Beachside Retreat?
Yes, free parking is available to guests.
What are some restaurants close to Kims Beachside Retreat?
Conveniently located restaurants include Ocean Restaurant, The Bay Cafe, and Jolly Good.
Is Kims Beachside Retreat located near the city centre?
Yes, it is 0.4 km away from the centre of Toowoon Bay.
Does Kims Beachside Retreat have any great views?
Yes, guests often enjoy the ocean view available here.
All Toowoon Bay HotelsToowoon Bay Hotel DealsHotels near Kims Beachside Retreat
Things to DoRestaurantsFlightsHoliday homesTravel StoriesCruisesCar Hire