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Grand Mercure The Hills Lodge

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Traveller (69)
Room & Suite (456)
Dining (19)
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Overview
  • Excellent48%
  • Very good42%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (531)
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All reviewsheated poolnobles restaurantplenty of parkingroom servicestandard roomcomfy bedroom was largebuffet breakfastfresh airreception staffnorwest business parkbusiness tripcomfortable stayconvenient locationsydneyspawedding
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221 - 225 of 526 reviews
Reviewed 13 December 2014

I first stayed in the Hills Lodge in the 1980's. It was privately owned then, and a very warm and friendly place to stay..Although it is now part of an international chain,the standard and the ambiance is still there. The staff are exceptionally helpful.the rooms...More

Thank Kevinwombat
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

Dear Kevin - thank you for the fantastic review and for your continued support. Yes we are part of an International Chain, but still remain under the same ownership and management. We hope to see you again soon and wish you and your family a...More

Reviewed 12 December 2014

The Parafed Auckland Shooting Team of ten people, 5 using wheelchairs just stayed at this hotel. We found that the wheelchair accessible rooms were good but have two status. The full accessible room is very usable by a wheelchair person. The disabled rooms (their terminology)...More

Thank RobertAkld
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

Dear Robert - thank you for your feedback on our accessible rooms. I apologise for our terminology, yes we should be more up to speed. We are reviewing the accessibility of these rooms and know we were short of 1 room for your group. I...More

Reviewed 3 December 2014

Staying only 1 night on a business trip, I found this hotel to be really conveniently located as it was less than 1 km from where I was working. This was the primary selection criterion as Sydney traffic is always a nightmare. The hotel was...More

Thank Urbane_Spaceman
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

Dear Urbane Spaceman - Thank you for reviewing our hotel. I agree it is always a good move in Sydney to be close to where you are working, traffic can be challenging in peak hour. Happy you enjoyed your stay, but sorry you did not...More

Reviewed 2 December 2014

Hills lodge is in the Industrial area of castle hill. The room was clean and large with a single and double bed .I did not try any of the restaurants. Beds were comfortable and shower and toilet were not cramped

Thank Rashid M
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

Dear Rashid - thank you for taking the time to review our hotel. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

Reviewed 1 December 2014

Back in August, after my first stay at the Hills Lodge, I had some issues which I noted in an earlier review of this hotel. On reading my review, the Hotel Manager, Malcolm, contacted me by telephone and discussed my concerns with me. Malcolm addressed...More

3  Thank TheGriswalls
Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

Dear Griswalls - thank you so much for letting us know we have redeemed ourselves. We never like unhappy guests and will always do our best to turn around a situation. We look forward to welcoming you again soon and wish you and your family...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Room Service
Banquet Room
Dry Cleaning
Laundry Service
Conference Facilities
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 128 - US$ 274 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 128 - US$ 274 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (69)
Room & Suite (456)
Dining (19)
Pool & Beach (12)
Amenities (19)
Business Centre & Event Rooms (8)
Questions & Answers
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Joe J
6 September 2016|
AnswerShow all 2 answers
Response from becnjo | Reviewed this property |
never have eaten many many times and never aproblem
0
Votes
MalcolmWhitfield
22 August 2016|
AnswerShow all 9 answers
Response from Louise S | Reviewed this property |
As good as this hotel is, it is miles away from Sydney - 30 minutes drive with no traffic and 1.5 hours peak hour. If your are Accorplus member the pick of the hotels is Pullman grand quay. A bit pricey but best location... More
0
Votes
lippy963
21 April 2016|
AnswerShow all 7 answers
Response from becnjo | Reviewed this property |
yes it does to all levels and carpark
0
Votes
Room Tips
"I'm sure all the rooms are fine - it's just someone's menstrual blood on the mattress protector..."
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"Rooms away from the main road."
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"If you are staying on a Sunday...forget the Day Spa."
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"rooms downstairs near day spa very quiet despite hotel being very busy"
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