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Grand Mercure The Hills Lodge

Expedia.comUS$ 120*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 149*
US$ 120*
US$ 149*
US$ 120*
US$ 149*
US$ 120*
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Grand Mercure The Hills Lodge
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490 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure The Hills Lodge
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Showing 485: English reviews
Sydney, Australia
Reviewed 10 May 2014

I took my mother this evening to this restaurant for dinner for Mother’s Day. We booked for 6.30 but arrived at 6.09. We ordered immediately as we had two children. I asked at 6.50 where our meal was and asked if at least the children’s meals were coming. My daughters chips then came but not my other child. I was...

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Helpful?
Thank Belinda K
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Belinda - thank you for your review, but we are very sorry it is not the experience you and your mother deserved as your Mothers day celebration. My team and I will learn from this experience and implement steps so this never happens again. We thank you for allowing us to liaise via email and really look forward to...

Auckland, Auckland, New Zealand
Reviewed 9 May 2014

we were met by wonderful staff right from the start, amazingly friendly staff (reception, restaurant and house keeping), beautiful rooms and excellent food at the restaurant. There were so many "wow"s through our stay and would definitely come back. Thank you so much for being part of our fabulous trip.

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Helpful?
1Thank JaneCApril
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear JaneC - thank you for the great review and rating. We hope you and your family are able to stay again soon. Kind regards Malcolm Mathie - General Manager

Sydney
Reviewed 5 May 2014

We are a family of six sisters, a sisters in law and four nieces and decided to spend a weekend away at the Hills Lodge for the first time. We wanted to relax and indulge at the day spa but we had nothing to go except the reviews on this website. We booked our rooms with ease we organised our...

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Helpful?
Thank BrowndogSydney
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Browndog and sisters - wow one of our best reviews. Thank you so much for providing an amazing account of your experience at our hotel. It's fantastic you were able to take advantage of all our services and enjoy them all. We hope you all have the chance to do it all again. Until your next sisters getaway. Thank...

Adelaide
Reviewed 26 April 2014

I have stayed at this hotel on several occassions but feel it is time for an updated review. I had a stay recently for 1 night in a standard room. This hotel is very popular with business travellers as it is in a commercial district but i have seen quite a few tourists staying here as well. Service at this...

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Helpful?
1Thank gypsygirl_8
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for taking the time to give such a detailed and thorough review of your stay. Very happy you continue to choose our hotel as your preferred option, but sincerely apologise on this occasion your room service was not up to scratch. We look forward to welcoming you again soon. kind regards Malcolm Mathie - General...

Annapolis, Maryland
Reviewed 23 April 2014

The people at this Lodge are amazingly friendly - totally unlike any other Accor hotel we've stayed in. From Darlene - the ever-present Receptionist - to the Wait Staff in the restaurant all are supurb!

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank 366WJG366
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review and for acknowledging our great staff. We hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

Melbourne, Australia
Reviewed 14 April 2014

Found the hotel to be very good. Staff very friendly and helpful. Rooms clean, comfortable and roomy. Only criticsm was that the only free WiFi was downstairs in bar area and only 30 minutes. In room WiFi and Broadband was chargeable. I have no problem with the time limit on WiFi but would have liked the free WiFi in room...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank bunnyblue
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Guest - thank you for the positive review, but apologise about the lack of free internet. I agree with your comments and we are definitely in discussions to move that way. Unfortunately due to existing agreements with 3rd parties we are not there yet, but hope to be there in the near future. We hope to welcome you again...

Sydney, Australia
Reviewed 1 April 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank oziwarren
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Sydney, Australia
Reviewed 27 March 2014

I booked a night at this hotel as a treat for my wife just to give her a days break and also a treat at the day spa. Turns out the day spa is heavily booked, and requires booking at least a week in advance; I called on the morning of the check-in to reserve the beauty treatment. She was...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Pappi O
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear Pappi - thank you for such an amazing review and positive feedback. We are very happy you had a great experience and look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

Sydney, Australia
Reviewed 27 March 2014 via mobile

Stayed here with my husband whilst he was working near by. Hotel is fine, small pool but nice and there is also a spa for treatments. Found meal times to be painful....slow service. Ordered a bareal one night....wedges and fish goujons.....took 50 minutes and for us to ask where the food was until we were served.....and they said oh we...

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Helpful?
Thank Kallum2103
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear K-Train - thank you for your feedback regarding your stay. Very sorry to hear of the delays with your food, this length of time is definitely unacceptable. We hope to welcome you again soon and aim to deliver an all round positive experience. Kind regards Malcolm Mathie - General Manager

Canberra, Australia
Reviewed 27 March 2014

The staff are incredibly friendly and committed to making your stay enjoyable. I would recommend this place to anyone wanting to stay out in regional Sydney. Rooms are a good size and decor non intrusive.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank D P
MMGM9680, General Manager at Grand Mercure The Hills Lodge, responded to this review

Dear D P - thank you for the great review, we hope to welcome you again soon. Kind regards Malcolm Mathie - General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just 30 minutes drive from the centre of Sydney. Conveniently located opposite Norwest Business Park, the lodge features 97 rooms, restaurant, bar, heated swimming pool, day spa and 4 function rooms for up to 200 delegates. ... more   less 

Additional Information about Grand Mercure The Hills Lodge

Address: 1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
Region: Australia > New South Wales > Greater Sydney > The Hills Shire > Castle Hill
Price Range: ₹ 7,628 - ₹ 12,023 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure The Hills Lodge 4.5*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure The Hills Lodge staff and other travellers.
3 questions
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Questions? Get answers from Grand Mercure The Hills Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a balcony bath for couples or a family room if travelling with children”
becnjo, 2 Nov 2016 | Read review
“We had room 60 which overlooked the swimming pool. At night the pool looked great but no one used the pool while we were there.”
Chriswilltravel_2, 29 Oct 2016 | Read review
“No real views to be had.”
J5513VXemmab, 10 Oct 2016 | Read review
“a view of the gardens on the upper floor”
IanNOWELL, 9 Oct 2016 | Read review
“even though rooms are well insulated any rooms away from Windsor Rd would be quieter”
jovank885, 19 Sep 2016 | Read review
5 of 5
Expedia.com
US$ 120* /night
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Hotwire.comUS$ 120
Hotels.comUS$ 120
HotelQuicklyUS$ 149
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*Disclaimer
Prices are for 1 room, 2 adults
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