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25/12/2017 26/12/2017
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    Grand Mercure The Hills Lodge

    1 Salisbury Rd, Castle Hill, The Hills Shire, New South Wales 2154, Australia
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    25/12/2017 26/12/2017
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    US$ 164
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    Traveller (64)
    Room & Suite (450)
    Dining (19)
    Overview
    • Excellent48%
    • Very good42%
    • Average8%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “heated pool” (5 reviews)
    “room service” (17 reviews)
    Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Self-Serve Laundry
    Babysitting
    4.5 Star Hotel
    All hotel details
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    Rooms
    25 Dec26 Dec
    |
    1 room, 2 adults, 0 children
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    Write a Review
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    Reviews (519)
    There are newer reviews for Grand Mercure The Hills Lodge
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    211 - 215 of 514 reviews

    Reviewed 3 December 2014

    Staying only 1 night on a business trip, I found this hotel to be really conveniently located as it was less than 1 km from where I was working. This was the primary selection criterion as Sydney traffic is always a nightmare. The hotel was...More

    Thank Urbane_Spaceman
    Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

    Dear Urbane Spaceman - Thank you for reviewing our hotel. I agree it is always a good move in Sydney to be close to where you are working, traffic can be challenging in peak hour. Happy you enjoyed your stay, but sorry you did not...More

    Reviewed 2 December 2014

    Hills lodge is in the Industrial area of castle hill. The room was clean and large with a single and double bed .I did not try any of the restaurants. Beds were comfortable and shower and toilet were not cramped

    Thank Rashid M
    Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

    Dear Rashid - thank you for taking the time to review our hotel. We look forward to welcoming you again soon. Kind regards Malcolm Mathie - General Manager

    Reviewed 1 December 2014

    Back in August, after my first stay at the Hills Lodge, I had some issues which I noted in an earlier review of this hotel. On reading my review, the Hotel Manager, Malcolm, contacted me by telephone and discussed my concerns with me. Malcolm addressed...More

    3  Thank TheGriswalls
    Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

    Dear Griswalls - thank you so much for letting us know we have redeemed ourselves. We never like unhappy guests and will always do our best to turn around a situation. We look forward to welcoming you again soon and wish you and your family...More

    Reviewed 24 November 2014

    I was surprised at the mould in the shower and dust everywhere . I would rate this hotel as 3 star and overpriced.I am living in a 'reefer' shipping container while a i build a house and it was cleaner than this !The entry was...More

    Thank Philip R
    Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 December 2014

    Dear Philip - thank you for your review and my sincerest apology we did not deliver our usual high standard experience. After your review we assessed all our rooms in areas you complained to ensure they were up to speed. I appreciate your were upset...More

    Reviewed 22 November 2014

    More

    Review collected in partnership with Accorhotels.com
    Thank hylands41
    Response from MMGM9680, General Manager at Grand Mercure The Hills LodgeResponded 23 November 2014

    More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Room Service
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Room Service
    • Banquet Room
    • Dry Cleaning
    • Laundry Service
    • Conference Facilities
    • Business Centre with Internet Access
    • Multilingual Staff
    • Self-Serve Laundry
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Golf Course
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    Details
    • Price range
    • US$ 120 - US$ 210 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 97
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your Grand Mercure The Hills Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • New South Wales >
    • Greater Sydney >
    • The Hills Shire >
    • Castle Hill
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    Traveller (64)
    Room & Suite (450)
    Dining (19)
    Pool & Beach (12)
    Hotel & Grounds (74)
    Business Centre & Event Rooms (8)
    Bathroom (4)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Joe J
    6 September 2016|
    AnswerShow all 2 answers
    Response from becnjo | Reviewed this property |
    never have eaten many many times and never aproblem
    0
    Votes
    MalcolmWhitfield
    22 August 2016|
    AnswerShow all 9 answers
    Response from Louise S | Reviewed this property |
    As good as this hotel is, it is miles away from Sydney - 30 minutes drive with no traffic and 1.5 hours peak hour. If your are Accorplus member the pick of the hotels is Pullman grand quay. A bit pricey but best location... More
    0
    Votes
    lippy963
    21 April 2016|
    AnswerShow all 7 answers
    Response from becnjo | Reviewed this property |
    yes it does to all levels and carpark
    0
    Votes
    Room Tips
    "Rooms away from the main road."
    Read review
    "If you are staying on a Sunday...forget the Day Spa."
    Read review
    "rooms downstairs near day spa very quiet despite hotel being very busy"
    Read review
    "Opt for a Pool View room"
    Read review
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