Huilo Huilo Montana Magica Lodge
Camino Internacional Panguipulli, km 60, Neltume 5663000 Chile
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Huilo Huilo Montana Magica Lodge
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 19 in Neltume
Location
Cleanliness
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Value
Emerging from between the southern Andes is the Magic Mountain, a volcano from whose peak a stunning waterfall makes its way down. It serves as a reminder of the majesty of Mother Nature. Come and share in the magic of being part of a real life fairy tale in this charming location buried in the middle of the native forest.
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Property amenities
Free parking
Pool
Sauna
Free breakfast
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Hot bath
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Wine / champagne
Hiking
Horseback riding
Ski rentals
Walking tours
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Neck massage
Salon
Steam room
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
24-hour front desk
Laundry service
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Room features
Housekeeping
Telephone
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish
Location
Full view
Contact
Camino Internacional Panguipulli, km 60, Neltume 5663000 Chile
Name/address in local language
Getting there
See all nearby hotels
258Reviews21Q+A8Room tips
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We have spent a total of five years out of the last 13 years traveling abroad from the United States in all kinds of funky and different places, and hundreds of hotels, Homeaway‘s, etc.… This is only the second hotel that we have ever been fooled by in 13 years… We decided to stay at Nothofagus the first night, and try Montana Magica Lodge the second night to compare…Nothofagus was actually quite nice, with large rooms.... if you have a chance, I would recommend staying there…… Do not book at Magica Montana… We booked a Superior room, and received a tiny room, no bigger than the standard room shown in the pictures… The bathroom smelled like a sewer…The front desk refused to acknowledge that we booked a better room, even though we pointed out the difference in pictures on the various websites… I was actually amazed that we paid far less for Nothofagus, a far superior hotel versus Magica Montana… In addition, if you decide to book here despite this advice, I would recommend requesting a fan, since there’s no air circulation at all in the tiny rooms……
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Date of stay: March 2020Trip type: Travelled
1 Helpful vote
Helpful
+1
I found this hotel on National Geographic's website. I thought we would never be able to afford it, but since it was only Spring there we got an excellent rate. What I didn't realize is that there are actually several hotels on the property. We stayed in Nostafagamus, which was amazing. I think it might be the only one with a balcony. We looked out onto the volcano, which glowed at night, it was beautiful. The room was large, spotless and beautiful. The staff was amazing. They were all extremely helpful and friendly. There are several staff members that speak English and other languages. The restaurant was superb. It is a little pricey, but definitely worth it. The breakfast buffet in the morning was like nothing I've ever seen. It's like 4 buffet tables; cereal with milk or yogurt, eggs, bacon, sausage, 10 different kinds of bread, tons of cheese choices, croissants, tarts, sweet bread, fruit, cakes. You name it! We also went to the spa while we were there. The pool is nice, if you want to lounge around indoors. We each got a full body massage and it was excellent. Well-trained and lovely massage therapists. Also, the actual preserve that surrounds the hotel is incredible. They have made all of the "hikes" extremely accessible and easy. We saw about 4 waterfalls in the span of an hour. The deer and wild boar preserve is definitely worth seeing. All in all, it was a magical and relaxing experience. I would highly recommend it.…
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Date of stay: December 2019
Value
Cleanliness
Service
Helpful
Response from Huilo Huilo M, Public Relations Manager at Huilo Huilo Montana Magica Lodge
Responded 7 Jan 2020
Thanks for your review
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WOW. What an experience we had here! I'd seen this hotel online before and it's what enticed me to come. It was genuinely so beautiful, inside and out. Breakfast buffet was delicious - lots and lots of variety, you'll want a plate full of everything to try (honey dripping from a honeycomb was a real treat!). We highly enjoyed the spa and other facilities. We trekked up to Huilo Huilo waterfall and it was amazing, as well as white water rafting. Absolutely amazing! The service was fantastic as well - loved the turning down of our bedroom at night, as well as the kind staff.
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Date of stay: November 2019Trip type: Travelled
Helpful
The lodge is very nice and MOST of the workers there know what is going on and can answer or help you find the answer to questions you might have. I am disappointed that there was not water or tea in the rooms and no way to have hot water.
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Review collected in partnership with this hotel
Date of stay: March 2019Trip type: Travelled
Helpful
Response from comunicaciones2018, Guest Relations Manager at Huilo Huilo Montana Magica Lodge
Responded 27 Mar 2019
Dear, we are pleased to know that your visit to our Reserve has been pleasant, we are a team committed to our guests. We will send your comments to the area in charge to propose improvements to our team. Best regards.
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Nice buildings, nice meals possible, nice walks possible too, nice people to help. Room pleasant but bad noise isolation between rooms and people talking in the stairs event when the "shsht" paper is on the door. Important noise outside with the generators for electricity I suppose which make it difficult to rest in the room in the day and up to 22.00. Noise from the circulation on the road.
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Review collected in partnership with this hotel
Date of stay: February 2019Trip type: Travelled
Room Tip: Nice room and concept of decoration (see above for critics)
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Helpful
Response from comunicaciones2018, Guest Relations Manager at Huilo Huilo Montana Magica Lodge
Responded 11 Mar 2019
Dear, thank you for your review
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Definitely, one of the best hotels I have ever been in my life! If you have ever dreamed of treehouse in your childhood, this is a real "dream come true".Highly recommended for anyone!Swimming pool was a special attraction for me and my 2 year old son!You may do perfect hiking and see waterfall and other wonders of Huilo Huilo nature reserve. Boat trips are also available from the port not far from the hotel.
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Review collected in partnership with this hotel
Date of stay: January 2019Trip type: Travelled
Helpful
Response from comunicaciones2018, Director de Relaciones con Clientes at Huilo Huilo Montana Magica Lodge
Responded 18 Jan 2019
Dear Алексей, We are so glad to read your review and to know that was a magical experience for you and your son. We wait for you again!
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I didn’t get the service i expected based on reviews , such as: incorrect key issued at check in, luggage wasn’t delivered to the room, bottled water not provided and reception and room service said we had to drink water from the bathroom tap otherwise we had to purchase our water. We are staying at magic mountain rooms which have no mini bar. The meals served at the buffet are not warm. The bar staff seemed to be all trainees and made our Pisco Sours with 3 different piscos, utilising the last drops of every bottle. We are staying at magic mountain room 1, we can hear the flushing of the toilets above, doors closing, people talking at cafe and people walking up and own stairs. Insulation is very poor. I will choose not to stay at this hotel again as it’s old and run down and service is chaotic and disorganised. It’s an interesting place to visit but you will be dispointed…
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Date of stay: December 2018Trip type: Travelled
Helpful
Response from comunicaciones2018, Director de Relaciones con Clientes at Huilo Huilo Montana Magica Lodge
Responded 3 Jan 2019
Dear Diego, We are very sorry to read that we didn´t fulfill all your expectations. We will send your review immediately to our team in order to analyze every negative point that you indicate. Thank you so much for the time that you spent in write us. Your feedback allow us to improve every day. Kind regards, Huilo Huilo Team.
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To visit the reserve and to witness the creativity and care with which the hotel was designed and built is well worth the trip and is an amazing experience. It just blends in with the forest. Breakfast is above average and was included in our package but there aren’t many options for the other meals. It’s either the bar or a slightly pricey dinner in the restaurant. Choosing an alternative restaurant in one of the two nearby small towns (for which you need a car) looked like a lottery. Facilities are shared with the Notofagus hotel. Our room in the Montaña Mágica lodge was tiny and reached by a spiral staircase but I guess you have to make allowances for the quirky design of the building. What we did find surprising and annoying was the impossibility of turning down the room heating at night. Result; not a great night’s sleep. English is not widely spoken in the hotel but the staff take the trouble to find one of their colleagues to do so when necessary. …
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Date of stay: November 2018Trip type: Travelled
Helpful
Response from comunicaciones2018, Director de Relaciones con Clientes at Huilo Huilo Montana Magica Lodge
Responded 12 Nov 2018
Dear passenger, Thank you so much for your review, because allow to us improve our service. We take note about the heat in your room, we will check inmediatly what happened. Our team is training their skills in English, but we know that requires time. We are so glad to know that our team could resolve that. We wait for you again. Kind regards, Huilo Huilo Team.
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This is truly a unique experience - globally. A scene out of the hobbit with waterfalls, stream flowing through the lobby and just magical without sacrificing comfort. The host has information on regional wildlife making this a truly ecotourism stay. The bird life was exceptional. The staff wonderful. The food was nice and used local ingredients. A nearby ecological preserve only added to the experience. We have traveled extensively in Chile and this is truly a MUST visit.
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Date of stay: June 2018Trip type: Travelled
Helpful
Response from comunicaciones2018, Director de Relaciones con Clientes at Huilo Huilo Montana Magica Lodge
Responded 16 Jun 2018
Dear Gemma, We are so glad to read your review and to know that your enjoyed your stay with us. We wait for you again! Kind regards, Huilo Huilo Team.
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The lodge is really fun. Rooms are small but comfortable but way too heated. The food at breakfast wasn't great or served hot. Service was great, except at the bar in the evening. You aren't given a proper map, everything is printed on a computer printer which was odd.
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Date of stay: April 2018Trip type: Travelled
Value
Location
Service
Helpful
Response from comunicaciones2018, Director de Relaciones con Clientes at Huilo Huilo Montana Magica Lodge
Responded 25 May 2018
Dear guest, We are very glad to read your review and to know that you enjoy your stay with us. We send your suggestions to our team. Thanks for your time to write to us. Kind regards, Huilo Huilo Team.
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PRICE RANGE
$181 - $217 (Based on Average Rates for a Standard Room)
LOCATION
ChileLos Rios RegionNeltume
NUMBER OF ROOMS
12
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Claim Your Listing Frequently Asked Questions about Huilo Huilo Montana Magica Lodge
Which popular attractions are close to Huilo Huilo Montana Magica Lodge?
Nearby attractions include Saltos del Huilo-Huilo (4.1 km), Lago Pirehueico (2.0 km), and Sendero el Puma (5.4 km).
What are some of the property amenities at Huilo Huilo Montana Magica Lodge?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
What food & drink options are available at Huilo Huilo Montana Magica Lodge?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Huilo Huilo Montana Magica Lodge?
Yes, free parking, secured parking, and street parking are available to guests.
What are some restaurants close to Huilo Huilo Montana Magica Lodge?
Conveniently located restaurants include Cerveceria Petermann, Cafeteria Cruz del Sur, and Marina del Fuy.
Are there opportunities to exercise at Huilo Huilo Montana Magica Lodge?
Yes, guests have access to a pool and a sauna during their stay.
Does Huilo Huilo Montana Magica Lodge have airport transportation?
Yes, Huilo Huilo Montana Magica Lodge offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Huilo Huilo Montana Magica Lodge offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Huilo Huilo Montana Magica Lodge?
The staff speaks multiple languages, including English and Spanish.