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Heartland World Heritage Hotel

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Heartland World Heritage Hotel
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233 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Ahmedabad, India
Reviewed 3 weeks ago via mobile

I definitely recommend to stop this point if u r traveling from or queenstown to franz Josef because this stop make u split yr drive hotel room big and clean value for money only thing is no kitchen. From haast to franz Josef is heavy rain forest dont drive in evening this pass because there is no mobile network through...

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Helpful?
Thank 356vijayn
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear 356vijayn What a wonderful start to the day to read your review on your recent stay with us at the Heartland World Heritage Hotel. The reason we have no cooking facilities in the rooms is because we have our Frontier Café & Bar where you can get meals. I hope you enjoy the rest of your time on the...

Nelson-Tasman Region, New Zealand
Reviewed 23 September 2016 via mobile

Room is lovely- clean, with fresh linen and all necessary amenities like tea, coffee, lovely soaps, etc. the food at the pub was great! Service-spectacular! Helped us out in a bit of a pickle regarding a cancellation and were super kind about it too. Highly recommended 👌

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Helpful?
Thank Bandyleggs
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Bandyleggs Thank you so much for your lovely comments on your recent stay with us at the Heartland World Heritage Hotel. It is great to pass along these comments to our fabulous team, to show how far appreciation goes when they give 110% to customers. I do hope you enjoyed the rest of trip through the Westcoast. Warmest regards...

Sydney, Australia
Reviewed 18 August 2016 via mobile

Arriving at Hasst from Queenstown during low peak season is quiet a shock . Even in quiet periods Queenstown is buzzing with night life , people ,restaurants , bars, trendy food. HAsst during the August is like a ghost town - this was a bit of a surprise and confronting. However is beautifully quiet . We only stayed for a...

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Helpful?
Thank nicolebrennanman
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Nicole What a wonderful start to the day by reading your delightful comments about your recent stay with us at the Heartland World Heritage Hotel. Haast is located in a World Heritage Area which is where sea meets mountains, with untamed natural beauty and not many people, although towards the end of August this changes and we start seeing...

Franz Josef, New Zealand
Reviewed 4 August 2016

My husband and I stayed here on a cool drizzly evening in July. Our room was clean, and had everything we needed for the stay. A big highlight was the big warm fire in the restaurant/bar and the staff - they were awesome! We had dinner and breakfast here which I would certainly recommend as well.

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Helpful?
Thank Glacierkayaks
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Glacierkayaks Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. It is fantastic to hear that our team looked after you and you enjoyed your time with us. Thank you also for the great feedback from the restaurant, our team always like to hear our...

New Plymouth, New Zealand
Reviewed 21 July 2016

Stayed here as a halfway point between queenstown and greymouth. Nicholaas was great to talk to and very helpful. Was a nice motel basically in the middle of nowhere. My only down point was that the walls are so thin between rooms we heard the man snoring extremely loud in the room next door so it made for a sleepless...

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Helpful?
Thank pinkkat50
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear pinkkat50 Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel. Great to read that you found our staff and especially Nicholaas to be friendly and helpful, he is a wonderful addition to our Front Office Team. Sorry to hear that your stay didn't quite meet your expectations...

Batu Pahat, Malaysia
Reviewed 10 July 2016 via mobile

Would like to thank, Nicholaas, being helpful for towing our vehicle out from the mud. The night was dark and cold yet he was so helpful. The room is clean and tidy, but wish the hotel management can refurbish the toilet as the water wouldn't dry out properly.

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Helpful?
Thank SallyMoo29
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear SallyMoo29 Thank you for taking the time to place feedback on TripAdvisor regarding your recent stay with us at the Heartland World Heritage Hotel in Haast. Nicholaas is a wonderful addition to our Front Office Team, he was very happy to hear your comment. I do hope that you had a fantastic holiday travelling around New Zealand. Kindest regards...

Sydney, Australia
Reviewed 24 June 2016

Convenient location for a stopover between the glaciers and Queenstown. The room was a little dirty as were the plates that the food arrived on from room service. The king size bed was two single beds pushed together so there was a hard join in the middle.

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Helpful?
Thank jimmbroad
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear jimmbroad Thank you for placing feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast, my apologies that your recent stay with us has not met your expectations - this certainly is disappointing to hear. I have followed up on your comments with my kitchen team regarding dirty plates. Waitering staff are also checking...

Pretoria, South Africa
Reviewed 23 June 2016

Look this is simply a halfway stop and nothing else. The rooms are okay at best. But why I give it a 4 out of 5 is the restaurant. It has a good atmosphere with fires burning and a pleasant bar area. The food we had was some of the best we had in the whole of NZ. Especially the...

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Helpful?
Thank Mauritz B
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Mauritz B Thank you for placing feedback on your recent stay with us at the Heartland World Heritage Hotel in Haast. It is wonderful to hear our team looked after you and you enjoyed your time with us in our Frontier Café & Bar. I have passed along your comments to the Food and Beverage team. I hope you...

Blenheim, Marlborough, New Zealand
Reviewed 19 May 2016

Dont even consider it... So disorganised and while the rooms were cldan, they were also cold and no electric blankets. Checkin almost impossible. My suggestion was for someone From operations checkin and see what a regular guest would go through. Not a good look for Heartland group.... Needs serious help. Did notice that the Asian tourist bus group did receive...

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Helpful?
Thank LeighR625
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear LeighR625 Thank you for taking the time to place feedback on your recent stay with us at the Heartland World Heritage Hotel. My sincere apologies that we have not met your expectation on this occasion. You have identified a number of areas where front office customer service has let us down, and I will be following up with my...

Picton, New Zealand
Reviewed 16 May 2016

Nice rooms but limited parking beside our room which meant we had to drag luggage in heavy rain across we lawn. I could not find the check in as all signs and directions pointed to the wrong place as they no longer actually use the reception area

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Helpful?
Thank Pictonbear
Tracey D, General Manager at Heartland World Heritage Hotel, responded to this review

Dear Pictonbear Thank you very much for your recent stay at the Heartland World Heritage Hotel and for taking the time to review this. My apologises for the confusion on where reception is, all signage has been checked and corrected. I do hope that you have enjoyed the rest of your stay on the Westcoast. Kindest regards Tracey Dinan General...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Heartland World Heritage Hotel

Address: Haast-Jackson Bay Road, Haast 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Haast
Price Range: ₹ 7,424 - ₹ 8,718 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heartland World Heritage Hotel 3*
Number of rooms: 54
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Also Known As:
Hotel Haast World Heritage
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Questions & Answers

Questions? Get answers from Heartland World Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay there!! Its very disorganised and cold at end of April, would be really freezing in winter. Appears to cater bus tours.”
 of 5 bubbles LeighR625, 19 May 2016 | Read review
“Ask for a room with parking near by”
 of 5 bubbles Pictonbear, 15 May 2016 | Read review
“Unsure it has any good rooms to be honest.”
 of 5 bubbles AlfaRomeoSpider76, 11 Apr 2016 | Read review
“All on one level.”
 of 5 bubbles mcnicolb, 24 Mar 2016 | Read review
“Choose a room at the far end away from the reception area.”
 of 5 bubbles 457kristinec, 20 Mar 2016 | Read review
5 of 5
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