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Hotel Schloss Pontresina Family & Spa

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Hotel Schloss Pontresina Family & Spa
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331 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Zurich, Switzerland
Reviewed 9 May 2016

If you enjoy Italian culture/language/customs- a perfect place to stay. If you either don't like Italians or prefer an authentic Swiss experience, then this hotel is not for you. 100 % staff and 90% of the guests are Italian, so it's a very unusual dolce vita immersion in a small alpine village Things we enjoyed the most: 1. Amazing cousine-...

Thank GlobetrottingMari
Shipston-on-Stour, United Kingdom
Reviewed 28 January 2016

We arrived quite late on Sunday evening after a slow journey from Zurich due to the wintry conditions and were warmly welcomed by the reception staff - having not eaten we asked if the restaurant was still open and they offered us the buffet service - I have to say it was disappointing but in the hotels defence it was...

Thank Kevin B
St. Gallen, Switzerland
Reviewed 10 January 2016 via mobile

Good breakfast buffet with wide choice, nice Spa area (reservation required) Rooms with new bathroom but we left with a generally bad impression due to very thin walls in the rooms that drastically disturb the comfortability. (We can not recommend it for families with children or peiole who like to sleep in peace and quiet.) We wer not satisfied with...

Thank SherpaTensing
HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Sherpa We are glad that you enjoyed our special breakfast and the spa with the amazing beautiful views. We hope to see you again in our hotel.

Hamburg, Germany
Reviewed 26 December 2015

The hotel staff is very nice and especially friendly towards the kids. The rooms are very different, since this is an old building, there are probably very nice rooms, but also some very dark rooms. We had a room with a very small window which had a panoramic view. The food at breakfast is great, we had a lot of...

Thank Echologist
Lugano, Switzerland
Reviewed 4 March 2015

Very kind and welcoming staff, always trying to help and flexible. Excellent hotel, clean, very comfortable. Food was outstanding. Very nice SPA and very good location, well served by buses to reach the ski resorts. I stayd with my 3 daughters and my son and we had an unforgettable time: thank you to the entire staff and to the very...

1Thank Paolo B
Sheffield, United Kingdom
Reviewed 7 February 2015

We stopped for 5 nights at this hotel and we were happy with every aspect of our stay. The room was clean, bed comfortable and service excellent. We were especially happy with the opportunity to take a hot power shower at the end of each day. Ski equipment is available from Giovanni Braga just across the road (ask at reception...

Thank CraigBJDB
Stockholm, Sweden
Reviewed 29 January 2015

We visited Pontresina for a 4-days cross-country ski vacation. The hotel is located just by the tracks and are easily accessed from the back of the hotel (via a very slippery hill though). The food is tasty and the restaurant offers several dishes to choose from at its buffet. The service is quick and helpful. However, almost every night the...

1Thank Elsa E
HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Customer, Thank you for taking the time to review Hotel Schloss Wellness & Family. We truly value the opinions of our customers. We are glad that you appreciated the 4 saunas, pools, showers and relax area in our spa. We are pleased that you liked the variety of food and the service of the restaurant. We are sorry your...

Zurich, Switzerland
Reviewed 24 January 2015

We got a really good deal from an agent and stayed here for 4 nights with half-board. The stay turned out to be much better than we have expected. The location of the hotel was excellent, we left our car in the garage and used the public bus for our whole stay. The bus stop is just a few steps...

Thank SiuMui
HotelSchloss, Responsabile relazioni con la clientela at Hotel Schloss Pontresina Family & Spa, responded to this review

Dear Customer, Thank you for taking the time to write the review. Your desire to come back to Hotel Schloss Wellness & Family means a lot to us. You described really well some of our strengths: nice and practical location, good service, wellness area and swimming pool.

Reviewed 22 January 2015 via mobile

Very nice hotel with lovely food and very friendly staff. Rooms always perfectly clean, lovely variety of food in Italian style, polite and helpfull staff. Pontresina very close to St.Moritz and the prices are more resonable. 👍👍👍👌👌👌

Thank Andrej M
Firenze, Toscana, Italy
Reviewed 31 December 2014

Christmas is the time to spend with family and the Schloss hotel is the perfect place. A Disney castle look alike, the hotel is spacious, clean, and well organized for the large number of guests it can accommodate. Located in the quaint town of Pontresina, there is ($$$) public transportation that takes you to any of the ski areas in...

1Thank Bonnie M

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  • Pool
  • Restaurant
  • Spa
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
Official Description (provided by the hotel)
It is a fascinating late nineteenth-century castle fortress in the heart of the Upper Engadine, just 5 km from St. Moritz, with imposing and appealing architecture. It has been completely refurbished and its windows look out onto a unique panorama over Val Roseg and the evocative glaciers of the Bernina range. The spacious interior, including two restaurants and a splendid spa, offers the perfect tailor-made size for young and old. It is a short distance from the main ski facilities of the district, such as the Kinderlift Alp Languard Pontresina just 0.5 km away, the Celerina Corviglia 8 km away, or the Corviglia Sankt Moritz 9 km away. ... more   less 

Additional Information about Hotel Schloss Pontresina Family & Spa

Address: Maistra, Pontresina 7504, Switzerland (Formerly Hotel Schloss Wellness & Family)
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > Pontresina
Price Range: ₹ 11,765 - ₹ 29,703 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Schloss Pontresina Family & Spa 4*
Number of rooms: 142
Reservation Options:
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Hotel Style:
#4 Luxury Hotel in Pontresina
#8 Family Hotel in Pontresina
#8 Spa Hotel in Pontresina
#14 Romantic Hotel in Pontresina
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Schloss Pontresina Family & Spa staff and other travellers.
6 questions
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Questions? Get answers from Hotel Schloss Pontresina Family & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are satisfied with our standard room, but apparently they have panoramic rooms wtih high ceilings”
 of 5 bubbles SiuMui, 24 Jan 2015 | Read review
“Choose the room with the view of the valley.”
 of 5 bubbles 391alexb, 25 Jun 2014 | Read review
“the rooms with a Panaromic view are worth the extra price”
 of 5 bubbles matejav2014, 24 Feb 2014 | Read review
“If you're a family of five or less, ask for a camera panoramica one level below reception. Big enough to sleep five (parents + 2 children + a baby) and great views.”
 of 5 bubbles alexb007, 28 Dec 2013 | Read review
“I guess there are no good rooms, I looked even at a suite and it was terrible. It is just not at all a 4 star hotel.”
 of 5 bubbles IrisA75, 26 Feb 2013 | Read review
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