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Mercure Hotel Dusseldorf Airport

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Mercure Hotel Dusseldorf Airport
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482 Reviews from our TripAdvisor Community

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Showing 157: English reviews
London, United Kingdom
Reviewed yesterday NEW

Stayed here for 3 nights with work in December due to usual hotel not being available. As usual with Accor hotel all the staff were excellent, warm and helpful. I found the shuttle service from the airport poor, was informed that it would take 10 minutes but I waited over 90 minutes. Some parts of the hotel felt very dated...

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Helpful?
Thank matthewa330
Toronto, Canada
Reviewed 6 days ago NEWvia mobile

I recently stayed at this hotel while in Düsseldorf. The check-in staff were extremely friendly and helpful and spoke English. The rooms were small but had a comfortable bed. Breakfast was 16 Euros and selection was limited although had a nice coffee/espresso/Latte machine. Overall a good choice Hotel if you are attending the Messe Exhibition.

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Helpful?
Thank Elazarovich
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear guest Elazarovich, Thank you for taking the time to give us your feedback. We're delighted to hear that you find our staff extremely friendly - this means a lot to us. It is also good to hear you enjoyed our new beds. To be frankly we do not entirely comprehend your comment regarding limited selection. We would very much...

New York City, New York
Reviewed 1 week ago via mobile

Not the most modern of the Mercure I know but very comfortable with nice rooms and pleasant common areas. Found the breakfast buffet to be very good. Only issue is that the airport is not that close to the hotel!

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Helpful?
Thank Laurent G
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Laurent, Thank you for sharing with us! We're delighted to hear that you had a great stay with us at Mercure Hotel Düsseldorf Airport, We're so glad you loved our rooms and breakfast. It is true that our hotel is 13km from the airport but conveniently situated for motorists because almost all key destinations of our region like fairgrounds...

Breda, The Netherlands
Reviewed 1 week ago

We were pleasantly surprised to discover that the management of this hotel decided to update the staff and the room and the service. Pleasant staff, good wifi/internet, good bed and good breakfast. Sorry that we had to pay for the parking put the price was acceptable. Average is was excellent value for money. We will be regular guests again.

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Helpful?
Thank hanspolak2016
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear guest hanspolak2016, thank you so much for your kindness and your amazing feedback. Such a comment like yours is a big motivation for our whole team. I will be very happy to let them know. We would be very happy to welcome you back soon. Please let us know! Best regards, Anna M. Assistant Manager

A TripAdvisor Member
Level Contributor
4 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

Stayed here for 20 nights on a business visit to Ratingen. The hotel checks all the boxes. It's was close to my office around 3kms/10euro taxi ride, comfortable rooms, spacious, nice views out of the windows and a sumptuous lay out for the breakfast. The staff was very helpful and courteous. There were minor issues like the elevator was too...

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Helpful?
Thank A TripAdvisor Member
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear guest A TripAdvisor Member, Thank you so much for your very positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about comfortable rooms and our helpful and courteous staff. Our team was very delighted to read your review. We’re looking forward to welcome you again. Best regards Anna M. Assistant...

Barcelona, Spain
Reviewed 29 October 2016

Rooms: very clean and quiet. Location: isolated. 20 minutes by car to the exhibition center and 20 minutes to Altstadt in Dusseldorf downtown.There is a 10 EUR shuttle service from the hotel that drops you at the exhibition center. Very convenient. Service: normal. Meals: very good breakfast; good dinner too if you decide to stay in the evening. Price: extraordinarily...

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Helpful?
Thank AlexBCN1970
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Alex, Thank you so much for your positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about clearness and our very friendly staff. Our team was very delighted to read your review I also thank you for mentioning our meals (breakfast & dinner) in our restaurant Quecke. It is good...

Abu Dhabi, United Arab Emirates
Reviewed 19 October 2016

A nice and restful stay. Unfortunately an early check-in wasn't possible due to full-booking, however, I felt welcome and got a room next to the room so I could smoke outside. As a THANK you and cleaned all the buts! I also learned a lot about the ACCORS hotels policies and procedures. Looks like employees of the group are not...

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Helpful?
Thank dawid762016
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Dawid, thank you so much for your nice feedback. I'm glad you liked your stay. I’m looking forward to welcome you again! Best regards, Anna M. Assistant Manager

Budapest
Reviewed 17 October 2016

Hotel is perfect 4 star one; they even provided a game room with tables and chairs for all gamers for free. Parking place was nearly full but we found a spot every night. Traffic is good with car, it is very close to the A52 and A3 highways but no noise could be heard.

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Helpful?
Thank Laszlo_Meszaros
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Guest Laszlo_Meszros, Thank you very much for your fantastic review. We are delighted to read about your positive experience while staying in Mercure Hotel Düsseldorf Airport. I’m looking forward to welcome you again soon. Anna M. Assistant Manager

Nijkerk Gld
Reviewed 23 September 2016

This is an old hotel. The bed is to short, hard and small. The door handle was broken, but the technical man repaired it temporary quickly. breakfast ok and parking was fine. Transfer was nice and easy.

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Helpful?
Thank Astrid L
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Astrid, Thank you for sharing your experience with us. We rely on guest feedback to determine the things we need to keep on doing. The bed in your room was a new box-spring bed (1.60m x 2.00m). We are sorry you find the bed hard and small. Actually most of our guests appreciate these beds very much and it...

Corapolis
Reviewed 19 September 2016

The air conditioning was not good enough. I was hot the entire week and sweating, both at night and in the meeting rooms. Also, coffee should always be available, even early in the morning. Sometimes I wake up early and all that has to be done is the coffee machine turned on and allowed to heat up. After complaining, they...

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Helpful?
Thank T2759OYgregc
MERAIR, Guest Relations Manager at Mercure Hotel Dusseldorf Airport, responded to this review

Dear Greg, Thank you very much for reviewing your stay. Unfortunately, part of your stay did not live up to your satisfaction as air-condition did not operate properly. First of all, we would very much like to apologize for this inconvenience. Especially during the recent extreme heat period, such amenities are necessary to feel comfortable. Due to the high temperatures,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Mercure Hotel Dusseldorf Airport

Address: Lintorfer Weg 75, 40885 Ratingen, North Rhine-Westphalia, Germany (Formerly Novotel Duesseldorf Airport)
Region: Germany > North Rhine-Westphalia > Ratingen
Price Range: ₹ 3,773 - ₹ 11,103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Dusseldorf Airport 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Mercure Hotel Ratingen
Novotel Ratingen
Mercure Hotel Duesseldorf Airport
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Questions & Answers

Questions? Get answers from Mercure Hotel Dusseldorf Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed at the top floor, very quiet rooms.”
 of 5 bubbles AlexBCN1970, 29 Oct 2016 | Read review
“Low floors, since they are a little bet more bearable when its hot.”
 of 5 bubbles LondonCallingX, 22 Jul 2016 | Read review
“check where the renovation is and choose another floor :)”
 of 5 bubbles Itamar_12, 8 Feb 2016 | Read review
“A room closer to reception might improve the Wi-Fi”
 of 5 bubbles GrazzaM, 9 Oct 2015 | Read review
“Standard Room with Queen Size Bed and Sofa for Familes”
 of 5 bubbles 771beng, 3 Sep 2015 | Read review
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