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Mercure Hotel Frankfurt Airport

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928 Reviews from our TripAdvisor Community

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Showing 472: English reviews
Pune, India
Reviewed 5 days ago NEW

The hotel is good enough and is very near to airport. So when you want to fly out early int he mornings, it is a good option. It also has shuttle to the airport. The corridors of the hotel give you a very dated feeling. the rooms are ok. Washrooms are also clean and with bath tub. Not very common...

Thank KovilN
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Thank you very much for your review, dear KovilN. Please return again soon.

Eskilstuna, Sweden
Reviewed 6 days ago NEW

I checked in quite late and planned to go to bed as soon as possible. I had a room on floor 4, unfortunately I don’t remember the number. After a while in that room, before going to bed, I discovered that the bed was crawling with bed bugs. So disgusting! When I talked with the guy working in the reception...

2Thank S4ra
MercureFraport, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Beware of this guest. S4ra brought bed bugs to the hotel. The two rooms this guest was in were immediately disinfected. A check of all other rooms revealed that no further rooms were affected. The extermination company confirmed that the contamination was fresh. S4ra tried to extort payment by threatening to publish bad reviews. We reassure all of our guests...

Dollar, United Kingdom
Reviewed 2 weeks ago

Not the easiest place to find with the current road construction work round the airport; that said rooms were spacious, clean, well-equipped and the breakfast was very enjoyable. Good for business, wouldn't really recommend it as a leisure destination and a bit off airport so although cheaper than the on-airport hotels it's still a bit of a faff to get...

Thank Shinergise
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Dear Shinergise, Thank you very much for your review. We encourage you to use our online check in and check out possibility during your next stay. We look forward to welcoming you again soon.

Vienna, Austria
Reviewed 4 weeks ago

I guess you can say nothing, if a well equipped hotel close to one of the major European airports is just 60€/night and as nice as this Mercure hotel. The breakfast buffet was very good, the staff nice and the rooms spacious. I have also stayed in the Ibis hotel in Kelsterbach, which might be 10 bucks cheaper. I prefer...

Thank derflieger2003
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Thank you for your excellent review, derflieger2003! Please return again soon to the Mercure Hotel Frankfurt Airport.

Reviewed 5 weeks ago via mobile

Awful, awful, awful hotel, rooms place. First what we have founded - disgusting smell and after dirty closet. Secondly... hairs in bedding. Please, avoid this hotel, if you can. By the way, bottle of the still water here 7,5€

Thank Puiku
Reviewed 25 October 2016

This might be good for a domestic stopover on the way to the airport, but not a great solution for business in Frankfurt. The walk to Kelsterbach station is pleasant enough, but my return journey from the city was time consuming. There's a timetable for the airport shuttle bus at the hotel, but very little information at the airport which...

Thank JoBoGloucestershire
Stockton on Tees
Reviewed 24 October 2016

The hotel was very basic , reception staff friendly. I arrived into the airport late and couldn't locate the shuttle so got a taxi. There's no trimmings to the room or bathroom but it was sufficient. Breakfast wasn't included ( Via booking.com ) so I paid EURO19 which was excessive but the breakfast was fine. All the staff I spoke...

Thank twirly82
Reviewed 22 October 2016

The hotel is nowhere near the airport, although it has a free shuttle bus shared with ibis that makes up for that. The hotel clear shows the age it has in some aspects such as the bathroom. The breakfast is very good, but very expensive if we consider it is breakfast and not lunch or dinner.

Thank Marco M
Northeast US
Reviewed 21 October 2016

The worst internet ever. It was like connecting to the internet 10 to 15 years ago. There is a free really slow connection that took me an our to connect to with my MacBookPro after the desk agent had to call technical support and change a bunch of stuff on my computer (JUST TO CONNECT!) Not acceptable for a business...

Thank VicoMcKeon
Pretoria, South Africa
Reviewed 18 October 2016

The hotel is about 5 minutes by bus from the airport. There is an airport shuttle bus that leave every 30 minutes or so that can be used at an additional cost but there is no limit on the amount of times you can use the shuttle once paid for. The hotel staff was friendly and rooms was clean and...

Thank arpegiator
TheMGMT, General Manager at Mercure Hotel Frankfurt Airport, responded to this review

Thank you very much for your great review, arpegiator! Please return again soon to the Mercure Hotel Frankfurt Airport.

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  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The refurbished 4 star Mercure Hotel Frankfurt Airport offers 150 airconditioned rooms, 7 airconditioned conference rooms, an indoor pool with sauna and a private car park. Our New York restaurant is open from 12 noon to 2.30 p.m. and from 6 to 11 p.m. every day. The Zeppelin Lounge bar is open from 5 a.m. to midnight. Our free airport transfer service runs to Terminal 1, 4 km away, between 5.40 a.m. and 11.10 p.m. The hotel is 15 km from the city centre and 20 min drive from the exhibition centre. ... more   less 

Additional Information about Mercure Hotel Frankfurt Airport

Address: Am Weiher 20, 65451 Kelsterbach, Hesse, Germany (Formerly Novotel)
Region: Germany > Hesse > Kelsterbach
Price Range: ₹ 3,919 - ₹ 10,087 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Frankfurt Airport 4*
Number of rooms: 150
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Also Known As:
Mercure Frankfurt Airport
Mercure Hotel Kelsterbach
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Frankfurt Airport staff and other travellers.
6 questions
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Penang Island, Malaysia
over a year ago
Bengaluru, India

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Questions? Get answers from Mercure Hotel Frankfurt Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms above the first floor (as I've said about that Level !!!)”
 of 5 bubbles robertah2014, 22 Sep 2016 | Read review
“Ask for a room far away from the rooms designated for Chinese groups.”
 of 5 bubbles 830nicolasd, 26 Jun 2016 | Read review
“Near the lift is good and easy with luaggae”
 of 5 bubbles 11Travelstar11, 8 Jun 2016 | Read review
“Upperfloor is very good”
 of 5 bubbles Travelstar3, 8 Jun 2016 | Read review
“look at the room before you move in”
  • There must be rooms facing the lake. That should be a nicer view
 of 5 bubbles 617sebastiana, 5 Jun 2016 | Read review
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