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Mercure Duesseldorf Neuss

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Mercure Duesseldorf Neuss
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530 Reviews from our TripAdvisor Community

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Showing 137: English reviews
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Marghera, Italy
Reviewed 2 days ago NEW

Incredibly far away hotel from exhibition, not easy access to public transport, quite difficult overall. Without mentioning the Gym very poorly equipped, dirty and smelly. Too mention a very good breakfast, rich and nice area

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Helpful?
Thank sballin2016
Alphen Aan Den Rijn
Reviewed 3 weeks ago

it was crazy that he bar was closed, we had to drink our beers in the restaurant, that wasn't really cosy, normally the bar is one of the best points of this Hotel. also there was a lot of noise in the parking lot of people shouting, and because it was warm and I sleept with my window open, this...

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Helpful?
Thank martinvR8422VH
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear martinR8422VH, Thank you for your review. We noticed that your stay was not to your satisfaction. We hope that we can convince your from the opposite during your next stay! Your Mercure Düsseldorf Neuss Team

Bilbao
Reviewed 3 weeks ago

The hotel is good for German business meetings. Unfortunately, it is not so good for international meetings, where ten people are coming from different countries. Te hotel is too far from the Düsseldorf airport, not in terms of time, but in terms of money (65+ EURO for a taxi ride).

Review collected in partnership with this hotel
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Helpful?
Thank luisrW4282KO
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear luisrW4282KO, Thank you for your review. Our hotel is in Neuss nearby Düsseldorf you can reach the airport by taxi or you use the train S11 from our station ( 10 minutes walking distance from our hotel ) straight on to the Düsseldorf Airport (40minutes ) . We hope to see you again! Your Mercure Düsseldorf Neuss Team

Rheden
Reviewed 3 weeks ago

Good quality in relation with the price. Upgraded room based on last minute stay, very good and clean. Nice people, breakfast fine and complete, employess very alert. Wifi some skills to make it work, after installation resons ok. Good choice!

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Helpful?
Thank 406ernstw
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 406ernstw, Thank you for your gratis Review! We are very happy that you enjoyed your stay in our hotel. We hope to see you again as a guest in our hotel! Your Mercure Düsseldorf Neuss Team

Odemira, Portugal
Reviewed 4 weeks ago

Nothing to complain about. All was very nice. The price was ridiculous high but I understand everyone goes that high during ProWein's week. Signal on wi-fi was excellent which is not easy to find in many hotels.

Review collected in partnership with this hotel
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Helpful?
Thank Nuno A
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Nuno A, Thank you for your review. We are very happy to read "all very nice"! Please come back,soon! Your Mercure Düsseldorf Neuss Team

Beine
Reviewed 4 weeks ago

very good. cleanliness, welcome, food... prices are a bit high, like everything during the fair prowein; wifi is not efficient enought the adress given is not reliable for the gps. indicate "am derickumer" is easier to find. a 2 person duvet would be more confortable

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Helpful?
Thank 437frederiquec
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear 437frederique, Thank you for your great review. We noticed that everything was to your satisfaction and hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

Reims et Angouleme
Reviewed 4 weeks ago

Impossible to lower water temperature in the morning, I had to burn myself to be clean. No miror to entire see the outfit before leaving the room. Extremely long to have diner, we had to wait so long even there was two other tables only.

Review collected in partnership with this hotel
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Helpful?
Thank azumpapa
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear azumpapa, Thank you for your review. We are very sorry that we can' t fulfill your expectations. We hope that we will do everything better during your next stay. Your Mercure Düsseldorf Neuss Team

London Sw
Reviewed 4 weeks ago

Nice average hotel. Not sure if I will stay there again . Food is expensive if you want to eat at the hotel. Staff where Alright. Maybe it's because it's abit out of town. But there is a big supermarket near by.

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Helpful?
Thank ablien2017
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear ablien2017, Thank you for your feedback regarding your stay in our hotel. It will be right that we are not directly in town but you can reach Düsseldorf, cologne and Neuss very easy by train. We hope to see you again as a guest in our hotel! Your Mercure Düsseldorf Neuss Team

Co Durham
Reviewed 10 March 2017

I was charged 280 euros for the privilege of a freezing nights sleep. By design the poor performing radiators are hidden behind thick curtains. Gym apparatus is broke or does not function. Staff are friendly and nice.

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1Thank Z2683ZGphilipg
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear Z2683ZGphilipG, Thank you for your review. We are very sorry about the circumstances regarding our gym and the heating in your room. We already talked about this points withe our manager. Your Mercure Düsseldorf Neuss Team

Sandnes, Norway
Reviewed 26 February 2017

Arrived late at night and we were welcomed by a friendly staff. Finding the hotel even with an English sat-nav was easy, even tough the last hundred meters to the hotel were on a tiny side road at which end I would not have expected such a good hotel; hence a nice surprise. Even though the building appears to be...

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Helpful?
Thank XO_621
Mercure_TeamNeuss, Front Office Manager at Mercure Duesseldorf Neuss, responded to this review

Dear XO_621, Thank you for your review. It is a pleasure for us Thatcher everything was to yout satisfaction. We hope to see you again, soon! Your Mercure Düsseldorf Neuss Team

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Neuss, the green city, is conveniently located close to highway A57 and only 30 minfrom fairs, airports, Düsseldorf, Cologne and Europes biggest indoor-skitrack. 4-star hotel with 115 rooms, meeting rooms, restaurant, bar, terrace, and outdoor swimming pool. ... more   less 

Additional Information about Mercure Duesseldorf Neuss

Address: Am Derikumer Hof 1, 41469 Neuss, North Rhine-Westphalia, Germany (Formerly Novotel)
Region: Germany > North Rhine-Westphalia > Neuss
Price Range: ₹ 3,468 - ₹ 18,103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Duesseldorf Neuss 4*
Number of rooms: 115
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Also Known As:
Accor Duesseldorf Neuss
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Duesseldorf Neuss staff and other travellers.
3 questions
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Questions? Get answers from Mercure Duesseldorf Neuss staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was in a back room so vey quite and calm”
sballin2016, 22 Apr 2017 | Read review
“Do not accept a room the looks out on the front parking lot.”
842kristinad, 29 May 2016 | Read review
“Make sure to ask for non-smoking.”
Monica_VX, 3 Oct 2014 | Read review
“Ensure you explicitly book a non-smoking room or you'll get stuck in a smelly room. Ask not to stay on the ground floor if you don't want to become acquainted with the people parking their cars.”
PaulC505, 27 Sep 2014 | Read review
“there is no spa, no sauna; but there is a room for fittness - body building machine + tv set + ironing possibility your shirts and trousers . Cca 70 m is typical german pub with local special neusssr beer and big EDECA shop.”
vladimir274707, 9 Feb 2014 | Read review
5 of 5