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Sheraton Paris Airport Hotel & Conference Centre

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Traveller (813)
Room & Suite (334)
Traveller (813)
Room & Suite (334)
Dining (51)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
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Service
Value
Stay connected at Sheraton Paris Airport Hotel & Conference Centre in Roissy, France. We are the only hotel built directly inside the International Charles de Galles Airport Terminal 2. Walk straight from your plane into a warm and welcoming environment. All 240 rooms and 12 suites are fully soundproofed and equipped with the signature bed Sheraton Sweet Sleeper (SM) Bed. Stay in touch with the Link@Sheraton experienced with Microsoft, a unique and convenient online experience.
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Property amenities
Room Service
Restaurant
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Bar/Lounge
Pets Allowed ( Dog / Pet Friendly )
Paid Wifi
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Good to know
HOTEL STYLE
Luxury
Classic
HOTEL CLASS
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Location
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Contact
Bp 35051 Tremblay en France, 95716 Roissy-en-France France
Getting there
Charles De Gaulle Airport1 km
Orly Field34 km
Aeroport Charles de Gaulle 2 – TGV1 min
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Reviews & more
2,305Reviews
849Photos
32Q+A
100Room tips
Traveller rating
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We stayed here overnight before flying out of Paris early in the morning. Polite, friendly staff on reception. Our room was spacious, the twin beds were super comfortable, the bathroom was big and everything was spotless. But above all there was no noise either from the airport o
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Came back to CDG from Brussels via train and to catch a flight back to the States early next morning. This hotel is just right above the train station. About 5-10 minutes walk indoor to terminal 2 departure hall.

Check in was quick however didn’t feel the warm welcome and felt
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Response from Silke P, Duty Manager at Sheraton Paris Airport Hotel & Conference Centre
Responded 1 week ago
Dear SmartTravelBuddy Thank you very much for sharing your review about your recent at the Sheraton Paris Airport Hotel on Tripadvisor. Please accept all our sincerest apologies for the inconvenience you encountered during your arrival experience with us. I would like to assure you that your comments have been shared with our team members, who would like to join me in offering their apologies. I am happy to read that the location of our property, which is located inside the Roissy Charles De Gaulle Airport, exceeded your expectations by offering you an easy access to the Terminal 2. I was also glad to hear that you enjoyed your room and your room service meal. We are looking forward to welcoming you back to the Sheraton Paris Airport Hotel to have the opportunity to better your experience with us. Please do not hesitate to email me directly on your next visit at berengere.poletti@sheraton.com and I will personally ensure you have a memorable stay with us the next time your travel plans bring you to Charles de Gaulle Airport. Kind regards Bérengère P
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Best hotel to stay when on transit in Paris. Hotel write inside the airport and easy to check in. Was upgraded to executive lounge floor. Rooms have a nice view of the airport and building in super sound proof. The location allows easy access to the metro and no regrets staying t
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Just stay away there. The check in takes ages. Same for invoicing. Is totally understaffed and underskilled. They live from once-in-a-lifetime customers. If you have a choice: go elsewhere and save money.
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Response from Silke P, Front Office Manager at Sheraton Paris Airport Hotel & Conference Centre
Responded 5 days ago
Dear My-Munich Thank you for your feedback regarding your last stay with us. We are sorry to hear that your experience with us was not what you had expected and please accept our apologies. It’s never pleasant to know that a guest had a negative arrival experience at the Sheraton Paris Airport and please be assured that I will use all the elements you gave us towards our improvement. I assured you, that your valuables comments have been shared with my Front Office Team, who would like to join me in offering his sincere apologies for the disappointment encountered. I sincerely regret that we did not live up to your expectations during your last stay with us and I would be delighted to have you staying back at the Sheraton Paris Airport Hotel and will make sure to offer you with the level of service you expect from a Sheraton hotel. You will find below my contact details and I would be very pleased to assist in organizing your next stay with us. Warm Regards,
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My elderly parents checked into the Sheraton today and were told their reservation had not been paid for. This was untrue. It had already been fully paid for on credit card. The first receptionist was rude and offhand to them both. My father was then told to stand in yet another
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Response from Silke P, Front Office Manager at Sheraton Paris Airport Hotel & Conference Centre
Responded 2 weeks ago
Dear Venture153910, Thank you very much for sharing on Tripadvisor your comments regarding your parents' recent stay at the Sheraton Paris Airport Hotel. I was really sorry to read that our front desk team did not provide your parents with the expected level of attention. Please accept my deepest apologies for this situation, as it was definitely not our intention to offend your parents. As you may guess, our daily priority consists in making sure we offer a warm welcome to each and every guest, though in this case we unfortunately failed to show these efforts. I already shared your feedback with our team to ensure the same situation will not arise in the future. I sincerely hope to have another opportunity to welcome you or your parents back at the Sheraton Paris Airport Hotel and we will definitely will make sure to turn this new stay into a lovely experience. Please feel free to contact me directly berengere.poletti@sheraton.com if there was anything else I could do for you, Kind regards, Bérengère Poletti
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Previous
Where can you get a convenient, affordable dinner close to the hotel?
We just bought some groceries before we left the city and made sandwiches in our room.
1 vote
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Hello, we are traveling from the USA into terminal 2 and would like to know if we have to go through customs/passport check to reach the hotel?
The hotel is located outside the security gates. It’s about a 5 minute walk to the airline check in gates and detax kiosks, and another 3 minutes down to security.
2 votes
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We want to do the same thing. Get rid of the hire car and walk into the hotel and then back to the terminal (ours is 2A) next day. Is it that easy? What are the walking distances? What car hire company did use? We are thinking of Hertz. Any information on this process very much appreciated, as it is difficult to confirm elsewhere. Can understand your issue with the drink and food prices. Thanks
Walking to your terminal depends on which one you are leaving from. If it is Terminal 2 the Sheraton IS in Terminal 2. I just left yesterday from Terminal 1. I asked the Sheraton to drop me off at Terminal 1. As easy as that. It took no time. So ASK them to take you there. Otherwise there is a nice little shuttle train that is easy to use.
1 vote
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How would you get to the Sheraton from terminals 1 or 3?
I went from the Sheraton (which is built into Terminal 2) to Terminal 1 on the free "shuttle train" that connects the terminals. The place to catch the shuttle train is on the lower level. Sometimes the Sheraton's free van shuttle is available. Due to high vehicle traffic at the airport after the World Cup parade, the shuttle train was a better option even schlepping luggage.
2 votes
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We have 2 adults and 2 kids in our party. Do you have rooms that accommodate 4 people or can we get two connected/adjoining rooms? Thanks very much!
It can accommodate 4 people. We had a room with 2 beds and a chair
0 votes
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Previous
"You can watch planes from some rooms, which we enjoyed."
"There is no bad room at this hotel. I asked for level 4 just for the view out of the window of the planes."
"All should be good as it's so quiet!"
"Ask for a room that doesn't looking into the rafters of another building and one that doesn't have wallpaper pealing off the wall."
"Ask for a room overlooking the TGV station. All rooms seem quiet."
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PRICE RANGE
US$ 190 - US$ 392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton paris airport hotel and conference centresheraton roissyroissy sheraton
LOCATION
FranceIle-de-FranceVal-d'OiseRoissy-en-France
NUMBER OF ROOMS
252
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