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Mercure Paris La Defense

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1,087 Reviews from our TripAdvisor Community

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Showing 366: English reviews
Reviewed 3 days ago NEWvia mobile

Rooms are very small, beds are also small and bathroom is not very user friendly. Breakfast is not very good and does not have a lot of variety. The price is not bad, but you cannot expect a lot from this hotel.

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Helpful?
Thank Zé M
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Defense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Renovations are planned...

Sheffield, United Kingdom
Reviewed 4 days ago NEW

Very disappointed with my stay at Mercure Paris La Defence 5 given the reputation of the Mercure brand which this hotel sadly let's down. Issues Reception staff were busy on the phone when we arrived and it was several minutes before we were even acknowledged. No toiletries except basic shower gel and soap provided. No fridge/mini bar. No iron in...

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Helpful?
Thank AdmiralAbroad
Reviewed 1 week ago

Very tired room on the 7th floor, Carpets well won and permanently marked. Personally changed to another hotel on the second night which I found to be in better shape and a better price. Would only go back if I had no other nearby choice. Hope you sort it out.

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Helpful?
Thank Gary B
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Renovations are planned...

Greater London, United Kingdom
Reviewed 1 week ago

I stayed frequently at different Mercure hotel all over Europe and this is one of the poor one. Perhaps because Paris had too many tourist and this hotel represent how they treat their visitor in the very bad manner. Arrived at the hotel with a group and tourist coach and the gate for bus parking didn't open automatically. I went...

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Helpful?
Thank Gregorius S
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Hello, We are sorry to read your comment and that your stay didn't meet your expectations. We ask you to accept our most sincere apologies. Nevertheless, we would like to exchange with you more thoroughly on your experience. Please contact Charlotte, in charge of quality by email at h1546-sb2@accor.com or by phone at 01 49 04 75 00. We regret...

Doesburg, The Netherlands
Reviewed 4 weeks ago

Please note if you are frequent visitor and you book throught booking.com you earn no frequent visitor points. Good to know but nobody tells you. Hotel is soso. Not bad but no atmoshere. Next time I check for Novotel directly.

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Helpful?
Thank Robineke56
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence....

Singapore, Singapore
Reviewed 14 December 2016 via mobile

Stayed here as part of a group tour. The rooms were small and cramped, with our triple bed lacking a pillow. Room furnishings were generally old and worn out with cracks and peeling paint visible. The toilet itself was small and the shower facilities were awkwardly small, making it impossible for a good shower. The breakfast was pitiful in comparison...

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Helpful?
Thank ttianen
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Hello, Thank you for taking the time to tell us about your experience at the Hotel Mercure Paris La Défense. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us....

Winchester, United Kingdom
Reviewed 25 November 2016

Stayed here for a business trip this week as needed to be in the La Defense area of Paris. In my opinion this is a functional hotel, not luxurious and not somewhere I would use for any kind of vacation or city break. Room was fairly small and the bathroom was adequate but in no way blew me away, the...

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Helpful?
Thank pac129
Mercure92400, Manager at Mercure Paris La Defense, responded to this review

Dear Pac129, We are sorry to read that our hotel did not impress you. Please be informed that your feedback is very important to us and we work every day to serve you better. Renovations are planned for 2017 and we hope the new design will please you. We hope to welcome you very soon in the hotel. Best regards...

Bisley, United Kingdom
Reviewed 20 November 2016

I use this hotel on a regular basis and am constantly impressed with the quality of the staff who are clearly well trained and engaging. The rooms are spotless and the cafe offers an excellent buffet breakfast. Checkout is the model of efficiency.

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Helpful?
Thank willowtree2013
Dartmouth
Reviewed 16 November 2016

Stayed at this hotel for two nights as part of a group at the beginning of a guided coach tour of France. Rooms were small but well-equipped and very clean, as were all the public spaces. It is located in La Defense, the "Wall Street" of Paris and is technically outside the city limits. However, the surrounding area is clean,...

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Helpful?
Thank Arlene D
Mercure92400, Responsable relations clients at Mercure Paris La Defense, responded to this review

Dear Customer, We are very pleased to read that you appreciated the benefits of our hotel as our panoramic terrace. For your next stay, don't hesitate to use the shuttle to go to La Défense. Ask to the reception desk and they will give you all the informations about it. We hope to welcome you gain very soon. Charlotte

Sittingbourne, United Kingdom
Reviewed 31 October 2016

upon arrival I was a little alarmed that 4 coaches were unloading with a mix of teenagers and nuns, not on the same coach! I did think there goes the sleep but didn't hear a thing. this hotel is very well soundproofed. The rooms are a little small but its a major city so its to be expected. Its location...

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Helpful?
Thank Azardamus
Mercure92400, Guest Relations Manager at Mercure Paris La Defense, responded to this review

Dear guest, Thank you for your compliments ! We are happy to read you enjoyed our services. We hope to welcome you again very soon ! Charlotte

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Le Mercure Paris La Defense 5 se situe dans le quartier des affaires de La Defense, a seulement 10 minutes en metro du centre de Paris. Les chambres disposent de la climatisation, d'une television par satellite a ecran plat et d'un plateau de bienvenue. Certaines sont dotees d'une machine a expresso et d'un minibar avec des boissons gratuites. L'etablissement propose une connexion Wi-Fi illimitee gratuite ainsi qu'un service de navette entre l'hotel et la station de metro Grande Arche de la Defense. Vous pourrez profiter du centre de remise en forme ou du hammam puis vous detendre dans le bar de l'hotel. Le restaurant Le Bistrot de L'Echanson sert une cuisine francaise traditionnelle. Le Mercure Paris La Defense 5 possede des salles de reunions et un centre d'affaires. Il se trouve a seulement 10 minutes du Centre des nouvelles industries et technologies. ... more   less 

Additional Information about Mercure Paris La Defense

Address: 18 rue Baudin | Place Charras, 92400 Courbevoie, La Defense, France
Region: France > Ile-de-France > Hauts-de-Seine > La Defense > Courbevoie
Price Range: ₹ 5,037 - ₹ 12,119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris La Defense 4*
Number of rooms: 507
Reservation Options:
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Also Known As:
Mercure Paris La Defense 5 Hotel Courbevoie
Mercure Hotel Courbevoie
Paris La Defense 5 Mercure
Hotel Style:
#3 Luxury Hotel in Courbevoie
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Paris La Defense staff and other travellers.
5 questions
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Questions? Get answers from Mercure Paris La Defense staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not have the 7th floor and or stay away from the road.”
 of 5 bubbles , 17 Jan 2017 | Read review
“My tip is use this hotel for a business stop over, not to impress your partner”
 of 5 bubbles pac129, 25 Nov 2016 | Read review
“inside rooms are very quiet”
 of 5 bubbles Marcel_Nelleke, 15 May 2016 | Read review
“They are all rubbish. The executive ones seem to be the same layout, with the addition of a dressing gown and Nespresso machine”
 of 5 bubbles PedroYorkshire, 2 May 2016 | Read review
“They are all nice and spacey compared to Paris standards.”
 of 5 bubbles KissTheRottweiller, 30 Nov 2015 | Read review
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