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Relais sul Lago

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Traveller (184)
Room & Suite (69)
Dining (14)
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Overview
  • Excellent17%
  • Very good26%
  • Average21%
  • Poor19%
  • Terrible17%
5 May 2018
“I have to confirm...”
8 Aug 2017
“Pleasant surroundings”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (587)
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11 - 15 of 25 reviews
Reviewed 14 August 2014

the hotel was great, we had a nice suite, with a large balcony and a beautiful view. the breakfast was okay, the spa not to big and a bit dark but the outdoor pool was nice. everyday they put fresh water, fanta, cola and beer...More

Thank Mvdmeijde1960
Response from Relais sul Lago R, Responsabile reception at Relais sul LagoResponded 15 August 2014
Google Translation

Gentile cliente, le faccio rispondere dalla collega che le ha fatto il check in e la ricorda con simpatia grazie...More

Reviewed 17 July 2014

When you make a reservation through Easybook or booking.com you discover that your room is in the motel part of the compound and that you are not entitled to the fitness club unless you pay a supplement.More

Thank Marc D
Response from Relais sul Lago R, management at Relais sul LagoResponded 22 July 2014

Dear MArc thank you for 5 green stars! About services, take care to check better your room choose at moment of booking. Standard rooms are cheaper but services all not all free in. Superior ones have all inclusive to have a correct idea of all...More

Reviewed 4 June 2014 via mobile

We were in varese for business and found ourselves an off day day due to a holiday. The staff was very friendly and helpful. Hotel was clean and restaurant ok. For sure not deserving of such bad reviews. Second floor rooms are better not motel...More

Thank cb914 .
Response from Direzione R, management Relais sul Lago at Relais sul LagoResponded 23 June 2014

Thank you sir for your notice. The new management are improving to follow a new line of services and welcome warm courtesy that was less well-considerated in past. Superior rooms are the best old classic style rooming you can choose in surroundings, improved with all...More

Reviewed 24 May 2014 via mobile

I was here for some days due to a business in Varese. The hotel is very similar to an american motel with parking area just outside your room, and that's good if you want privacy or if it rains! The reception is very nice and...More

1  Thank Navigator78
Response from Direzione R, management Relais sul Lago at Relais sul LagoResponded 23 June 2014

Dear sir, thank you for your comment. The duty of new management will be refresh all 62 rooms of Relais , but at moment we offer, like you saw, a positive hotel solution in our classic and superior rooms. Guests that will take a check...More

Reviewed 4 May 2014

I would not recommend this hotel at all. Staff are dreadful. Had booked for 4 people but had to ask at reception four times to get enough towels in the room and then they gave us 6 hand towels instead of four bath towels. They...More

Thank JonCutler
Response from Direzione R, Responsabile reception at Relais sul LagoResponded 8 July 2014

Dear Customer I'm very sorry for your bad stay. I understand that you do not need to create excuses. The rude staff can not be justified. Could you please take note of improvements exposed -new staff hired at the reception with another Setting the rules...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Laundry Service
Multilingual Staff
Room Service
Meeting Rooms
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Indoor pool
Outdoor pool
Details
Price range
US$ 85 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Varese
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 85 - US$ 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Varese
Room types
Suites, Non-Smoking Rooms
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Traveller (184)
Room & Suite (69)
Dining (14)
Pool & Beach (6)
Questions & Answers
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dhb920
26 September 2015|
Answer
Response from Geronimo F | Reviewed this property |
Hi, the room I used had no hair dryer, but you may ask at the reception and certainly they provide one for you, Free of charge. Hope this may help. Have a nice trip. Mauro
0
Votes
Room Tips
"The room should be cleaned before arrival."
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"Rooms away from service areas"
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"This hotel is not the best in the area so I cannot recommend a room"
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"Higher floors are better but don't expect any lake views"
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