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Hotel Excelsior

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1 room 2 adults 0 children
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Hotel Excelsior
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161 Reviews from our TripAdvisor Community

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Showing 35: English reviews
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Reviewed 15 February 2017

Great location right across from the seafront. Friendly staff, rooms are a good size and very clean. Breakfast served from 6.30-10.00am on weekdays, a little later on weekends, with a good selection of foods available. Snacks are free in the bar area from 11.00 - 5.00 every day. BUT, beware, the beds are like boards!! And, the air conditioning wasn't...

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Helpful?
Thank Mary W
Riyadh
Reviewed 2 February 2017

1 -reception employees need more training how to deal with customers they are not bad but they should be better 2 -I have been coming to this hotel for almost 20 years or more . for some reason the waitress in breakfast lounge asked me what is your room number . it is ok if she asked all the gests...

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Helpful?
Thank Khalid A
HotelExcelsiorMS, Responsabile relazioni pubbliche at Hotel Excelsior, responded to this review

Dear Sig.Khalid, Thank you for your review, it is always useful for us to hear the opinions of our customers. Regarding the fact you reported during breakfast we really don't understand what can concern asking the room number of a customer with racism, this statement is really out of place. Our restaurant staff is obliged to ask the room number...

Reviewed 12 October 2016 via mobile

Generally a good hotel. Good location, very friendly staff. Rooms good, especially from the sea side. But: breakfasts with the full menu only till 8 a.m. !! Very small pool area. We were not lucky with very noisy, spoild kids on the pool - hotel staff didn,t react !!! No parking place except for the garage for additional 30 Eur/day!!!...

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Thank Anna J
Reviewed 24 August 2016

Nice hotel, with a very efficient staff. Very polite and helpful. Good place for couples or family. Great breakfast and bar. Swimming pool is nice too. nice restaurant in the roof top. Food is good but not waouh

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Helpful?
Thank Benj R
Italy
Reviewed 21 August 2016 via mobile

Much better than we could imagine from outside. Great location, outstanding courtesy, clean, calm and relaxing. We stayed in a room with added bed for our daughter. Enough space for all, clean and quite (mountain side). Breakfast is served with homemade patisserie, made to order eggs, crepes and pancakes, fresh orange juice. Not a huge variety, but everything well selected....

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Thank Pietro G
Becici, Montenegro
Reviewed 18 August 2016 via mobile

Thanks to all staff. Everything was great. It is only a pitty that the hotel hasn't its own beach... 25-35€ for a two sunbeds and one umbrella is simply too much. Food was tasty. Pool is nice and clean. Rooms are comfortable. Receptionists very gently and helpful.

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Thank djidji2016
Loughborough, United Kingdom
Reviewed 8 August 2016

We stopped here for 6 nights in July after a couple of nights in Pisa after struggling to find any hotels with availability for a family room to suit our needs (children 4 and 6). There were a couple (which were cheaper) but their location wasn't suitable as they were out on their own. We opted to spend that bit...

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Thank Bob194
Hong Kong, China
Reviewed 13 June 2016

I stayed in this hotel on last Friday 3th with a group of chinese commercials, and during the morning a fact is happened: the hotel manager, a lady, began to screaming to a receptionist in front of us at the hotel reception. Probably ineherent to some problems about the swimming pool lifeguard, a friend of mine explained to me, she...

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Thank oac321
London, United Kingdom
Reviewed 16 February 2016

The hotel offers everything there is to offer in the area: - very central and close (walking distance) to anything that matters, - swimming pool, - beach, - playground, - parks. If you are looking for rest, nobody will bother you and you'll be pampered. If you are looking for fun, it is at walking distance....\

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3Thank ArmandoGh
Reviewed 15 November 2015 via mobile

I was on a business trip to massa,there service and hospitality is very good clubbed with good breakfast,I had a room facing the park with excellent views of the neighbourhood the hotel is strategically located in front of the beach and it's easy to find this place and close to shopping centres.

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Helpful?
Thank pramoda952

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Laundry Service
  • Meeting Rooms

Additional Information about Hotel Excelsior

Address: Via Cesare Battisti 1, 54100 Marina di Massa, Massa, Italy
Region: Italy > Tuscany > Province of Massa Carrara > Massa > Marina di Massa
Price Range: ₹ 6,910 - ₹ 15,515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Excelsior 4*
Number of rooms: 70
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Hotel Style:
#2 On the Beach Hotel in Marina di Massa
#5 Business Hotel in Marina di Massa
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Questions & Answers

Questions? Get answers from Hotel Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fourth floor offers great views.”
 of 5 bubbles A1592KKmaryw, 15 Feb 2017 | Read review
“always higher floors with room end with number 15 or 18 if not next are 16 or 17”
 of 5 bubbles kmf1956, 1 Feb 2017 | Read review
“huge activity in the park close to the hotel therefore if you have a room on the park side, I will be harder to sleep before midnight.”
 of 5 bubbles BenjR_13, 23 Aug 2016 | Read review
“Great for families with young children”
 of 5 bubbles Bob194, 8 Aug 2016 | Read review
“best mountain vieux, theese are quite rooms”
 of 5 bubbles oac321, 13 Jun 2016 | Read review
5 of 5