We paid half board yet when we arrived we were informed that the kitchen wasn't open and so had no option to find dinner elsewhere. We were not offered a refund. Breakfast was bread and grapes with coffee. Nothing else - no cereals or pastries etc. There were glasses laid out but no juice or water. All other facilities were closed, the pool was green and looked as if it had been for some time. The website says there is a sauna but all closed up. All other rooms were locked - no bar or lounge to use. There were piles of building materials everywhere. When we returned to our room in the evening they were no staff on site to report that the air-conditioning didn't work. The room itself was desperately in need of upgrading. The curtains were missing curtain hooks, the wardrobe doors didn't shut properly and had knobs missing. The grouting in the bathroom was black. The green cover on the bed needed cleaning. The staff member that was there when we checked in watched us struggling up the stairs to our room without offering to help with our luggage. If you did have mobility issues it would have been extremely difficult to get to your room. This hotel is obviously closed so why did they accept our booking other than to fleece us of our money?…
Booked directly with the owner. We arrived late in the evening and found that the AC was not working . The owner was contacted via Whatsapp and told us how the setting for it should be. Until we settled in , we had to keep both the front door and the balcony door open as it was unbearable .- afterwards we had to close the doors as the balcony is not private .Imagine sleeping without AC or Fan with the doors closed in August ! When we informed them in the morning, one of the staff told us that there was a problem with the AC and it had been going on for a long time and that we should have been informed at check in about this problem. At check out , the owner ( with whom we made the reservation and his wife ) told us that this problem happened during the night so there was nothing that they could have done .- Note to owners :I understand that problems occur , however if you knew about this problem( which you clearly knew ) , you could at least left a fan in the room not leaving 2 persons and a 10 month old baby struggle to get some sleep . Location is nice and have really nice views however I will not stay and won't recommend this place. …
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