Being a hotelier i must say this the worsed service i have seen. Hotel manager itself so arrogant and unprofessional. Every good hotel give some privilege to hotelier but here the manager itself always ready to say no to every request. I strongly not recommend this hotel where the manager is not so supportive. This review is for everyone not to book this hotel if you are looking for polite and good services because I believe it's the staff who makes a good hotel not the facilities.
The staff there is very rude to talk with and very uncooperative and very unprofessional teach them how to talk. The staff doesn't even pick up calls have to call many times just for them to answer in one word and then slamming the call while talking.
I recently visited the property with my family. Really really loved the ambience, it was very peaceful and calm. Mr Hiren at the reception was very kind, hospitable and helpful, right from the time of reservation to checkout, he really helped us, completed all our requests. The rooms were really neat, clean and well maintained, the service was soo prompt, every request was met efficiently. The staff of the resturant and housekeeping were really helpful too. The food in the restaurant was delectable and tasty, the quantity was great too. The front Desk staff also assisted us in getting quick transport from lonavala to Mumbai. The property is very safe and the staff is just amazing, will definitely recommend it to everyone 👍
I stayed there on my anniversary and asked them to do towel decoration in the room as I wanted to surprise my wife with.. When I booked and placed the request they said it will be done but just before the check in night they said that it will be of charge of 2000 rs i mean seriously being a hotelier we don't charge the guest just for towel decoration... Apart from that when I checked in the room had sepage on the walls.... Pillow cover was dirty had to ask housekeeping to change it... Slippers are not available... And dental kit they provide you at charge of 50 rs.... Had ordered for chicken burnt garlic rice but when the order received it was just like a simple fried rice... Breakfast buffet is very compact size... Tv cable had issue some time the channel work some time it shows it is not in the subscribed list... Plugs in the room have problem as entire stay we struggled to get our phone charge.... They need to renovate thier rooms and need to get this problem solved.…
Property is good but not good service's no room slippers no dentel kit limited food not happy in this property I Ask him why you not give these things they keep silent and I ask regarding limited food to F&B Manager he don't Answer he walk out restaurant overall 1 🌟 My side
We had booked deluxe room for 2 night 3 days . The location of the hotel is very close to alot of tourist places. We were alloted our room as soon as we entered the hotel. The rooms are very reasonably priced and the rooms are spacious too. The hotel was very well maintained the kept clean all the time.The food was really tasty and also the quality of the food was up to the mark. The hotel staff was humble and also the room service was really quick. We had a very good stay in the hotel and also we had a 5 star experience. Aureole staff and management keep it up with the quality of the hotel always.
We were 20 couples for a 2 nights holiday . We were recommended by a friend . We never did expect d Hotel to be so good . Everything was negotiated with Mayuri who is d owner n host of d Hotel . D food was very good n above our expectations. Also afternoon team breakfast was provided as complementary. Vicky Gandhi d owner n an architect himself has maintained d Hotel well . D staff n d fro t off was very courteous n helpful . D rooms were very professionaly done up n d bathrooms were spik n span n can be compared to any 5 star hotels . Everyone enjoyed well n their banquet room was good enough for our entertainment. Hope they maintain d same standard.
We had group picnic and our guests were from small kids, teenager, youths to senior citizens. Would say all had gala time , right from clean pool to lovely arrangements for food in a banquet hall , tasty breakfast to lunch , high tea , dinner , co operative staff and understanding management. Location at the heart of the city , easily accessible from express Highway, would suggest to experience their hospitality and enjoy with family.
Food good Ambience good Service ok Clean and neat place Cozy Wonderful place for family or friends group picnics. Would definitely recommend to others. Location is good ,close to the highway and Lonavala city
Everything was excellent, good rooms, good service, cleanliness, prompt response from the hotel staff & manager & the icing on the cake was their food, what fantastic cooking, mind-blowing, hatsoff to the chef of the hotel.keep up the level guys.GOD BLESS. VEJAY M ARORRA.