We conducted a meeting here and were impressed by the quality of service of the staff especially Muhammad Rizwan was very professional and full of etiquettes. Our guests also felt quite special with the protocol and service they received.
We have just returned from the Kempinski Muscat following a 7 night stay on a half board basis. We arrived at the hotel at 04:00 in the morning and were warmly greeted and checked in by the consumate professional that is, Khaled at the front desk. This was a good start following a long journey. This level of professionalism continued throughout our stay. The standards set by the management at the hotel and delivered by everyone working there is second to none. I have been fortunate to have stayed at a number of luxury hotels in other parts of the world however, the Kempinski Muscat sits at the top of the hotel tree in terms of customer service (in my humble opinion of course!) There are way too many names to mention in terms of great service and professionalism, but special mention goes to Sargar at The Kitchen restaurant along with Karen and Caleb. Also, Maryana the Culinary Concierge who regularly sought feedback from us. Abbas and Lillian from the Pool Team who had nothing but smiles and something nice to say and looked after us as if we were friends of old. Our room was immaculate and had an amazing view of the sea. The Kitchen restaurant where we took breakfast and dinner offered fresh, hot, top quality fayre everyday. I could go on, but I think anyone reading this will get the jist! The hotel is located in the upcoming and fancy area of Al Mouj, which houses the marina, a number of eateries, coffee shops, dessert places and a small shopping centre. A small tip for anyone wanting to use a taxi to get around, is to download the Otaxi app and book taxis through them. Simply move the pin to street level as your pick up point from the hotel. Their taxis are a fraction of the cost compared with the other taxi companies operating in the area. We managed to take in some dolphin watching booked through a local company (saw hundreds of them which was great!) as well as a visit to the Grand Mosque (beautiful) and a visit to Muttrah Souk. I would recommend this hotel to anyone in an instant. Thank you to all at the Kempinski Muscat! …
Thank you so much for nice experience at the Count down . We had perfect service from our waiter Lilian. Food and drinks were really tasty and was brought in time. We will definitely come again here to see final match on next Sunday. Highly recommended this place.
I would thank Mr.shaker Al Balushi for his service and good Hospitality .. the place was clean and wonderful for relaxing away from home and work days. The kitchen restaurant always have creative ideas for the food and beverage and the staff are so kindly and helpful
Nothing is too much for staff. This is a five star hotel that truly is 5 star. It is in a great location on the sea. There are 2 pools. One is an infinity pool. The pool area is so well looked after. Of special note is the service we received from Sada in looking after our room which was first class. We ate most meals in the Kitchen where we were given first class service by all staff but especially Caleb and Sagar. We were here whilst the World Cup was on and enjoyed watching the football in the Countdown bar. This was very well managed. The hotel also celebrated Omani National Day and St Nicholas Day whilst we were staying and these were first class events. This was our first trip to Oman, we met so many friendly and helpful people and we will definitely return. The Kempinski made this such a memorable occasion.…
The hotel is great. The restaurants are amazing. Yet, Lilian in The Courtyard is on a totally new level. She was courteous, smart, friendly, and provided a wonderful experience. Her positive attitude and smile makes customers want to return.
Countdown Sports bar has a wonderful beaxh view, very cool and they serve good beers. Staff is always smiling, very kind and helpful. Foods are delicious ans not more expensive than average restaurant in Muscat.
Everything was excellent. The accommodation, the service, and the staff. Special thanks to Tabarak and Minoosh in the reception and Mr. Amr at the restaurant. Everyone was super polite and helpful.
Excellent venue and excellent service bt the staff. I would like to specially recognize Suhail from room service who has provided exceptional service and made our stay amazing! Overall, the hotel location is excellent!
Excellent service the food is great and the waiter haidee and Eva super helpful friendly and there’s also assisting me when I’m in the countdown. The service is nice and fantastic very nice large screen Can’t wait to visit again for the next match