Nice big hotel apartments with a kitchen and sitting room. Staff were helpful. For the price you pay it is good value. Location is good with two big malls close to the hotel and many restaurants around the hotel.
Lovely large spacious apartments with friendly staff. Great for the price you pay. Convenient location close to malls and restaurants. There’s also a nice cafe in the lobby with fresh breakfast and coffee.
We want to be fair. We are sure it was beautiful decorated, we had 2 bedroom flat but unfortunately there are stains everywhere curtains, bedsheet, doors, kitchen equipment... and bugs, flies... I know it is inexpensive but... no, never again.
Wasnt sure what to expect but it was ok a bit dater but clean and very spacious. It was a full 1 bed appartment air condition was good simple breakfast but it was good wifi was good. Coffee was excellent
Great hotel with friendly staff. Apartment was large, very clean. Lack of plugs in thee bedroom, but everything else seemed good. Needs more hangers in the wardrobe. Nice and quiet with double glazing.
The room is spacious and we like it because it is a apartment type which means has a sofa and kitchen room but some of the kitchen equipment are defective and unsafe... for instance, the burner for cooking, there’s no indication its selector switch of low, high, medium... On housekeeping, there’s no regular cleaning done on room... you need to call them...
The room was not clean, insect in the toilet, kettle smells bad, u need to request towels and cleaning, noisy as there is construction work next door, slow internet, receptionist was rude and disrespectful, hotel manager is the worst when it comes to customer services. Instead of resolving the issue with the bad attitude of his staff he started shouting and defending. Not recommended at all and find somewhere else even if u pay more. Poor customer services and they deserve 0 star. فندق وسخ و أغطية تسبب الحكة في الجسم و يوجد حشرات في دورات المياه و غلاية الماء رائحتها متعفنة و مطلوب منك تتصل كل مرة تطلب تنظيف للغرفة و تغيير للمناشف. ناهيك أن موظف الاستقبال في النهار وقح جدا و قليل أدب و مدير الفندق عماني أكثر وقاحة و قلة و هذا أول عماني أراه سيئ الخلق، نشتكي له و بدل أن يحل المشكلة يبدأ بالصراخ و الدفاع عن موظفيه و تكذيب الزبائن، نصيحتي ابحث عن مكان آخر للإقامة حتى لو اضطررت لتدفع أكثر بقليل و اشتري راحتك…
Stayed here for a week. The staff is friendly but not hospitality trained. Rooms are spacious and above average (2 Bedroom appartment). The break fast is terrible. The menu is very poor and is the same everyday. Even the fruits do not change. The breakfast table is always empty and items on the limited menu have to be asked for. There is only one or two guys for the coffee shop and so called restaurant called Midpoint. Repeated requests/ complaint to the front office was not heeded. Please be wary of what they advertise. We had to leave 2 days early because of a business requirement and the management refused to refund the amount which we had paid in advance. The manager is arrogant and not flexible as is required in the hospitality industry. Overall a poor experience. Would recommend due diligence before staying here especially if booking online. …
The customer service was good with the hotel but their inability to act on a 3rd party payment request left us a corporate travel management company in a difficult position and we won't be using them again. A simple email to say you couldn't accept our payment when you received it would have been sufficient.
Excellent value for money. Very comfortable and spacious. Well located too. Our new “go-to” place when staying in Muscat. We got a free upgrade to a two-bedroom flat with lovely comfy bed and big spacious living room. The kitchen had a kettle, washing machine, fridge and basic utensils. All for 22 RO per night.