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Brook Mollington Banastre Hotel & Spa

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1 room 2 adults 0 children
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Brook Mollington Banastre Hotel & Spa
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1,568 Reviews from our TripAdvisor Community

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There are newer reviews for Brook Mollington Banastre Hotel & Spa
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Showing 1,561: English reviews
Manchester, United Kingdom
Reviewed 9 November 2015 via mobile

My wife and I stayed here for one night and thought it was ok! But just ok! I don't understand how it can be classed as a 4 star but somehow it is! Firstly we had a nice easy and friendly check in,we went for a walk around to see the spa facilities and we wasn't exactly blown away by...

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Helpful?
Thank CraigyG7
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for taking the time to review your recent stay with us, I am pleased that you found the reception team friendly and welcoming. The Hotel like many other hotels uses Zip Link beds as this allows some flexibility so that the rooms can be used as either a double or twin depending on the individual request made at...

Cardiff
Reviewed 8 November 2015 via mobile

How this hotel is allowed to call itself a 4 star hotel is a mystery! The good news is that the car park is great. It went downhill from there. Badly in need of a refurbishment. Scruffy & scuffed from the halls to the dreary bedroom. As a woman travelling on my own with lots of heavy luggage (computer, files...

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Helpful?
Thank Tiffany5431
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

I am very sorry to read that on this occasion the Brook Mollington Banastre Hotel did not meet with your expectations. The reception team would normally ask our guests at check-in if they needed any help with their luggage and I can only apologise if on this occasion you were not offered any assistance. I have asked the General Manager,...

Buxton, United Kingdom
Reviewed 8 November 2015 via mobile

Beautiful quiet location. Close to city centre approx 1.5 miles and cheshire oaks. Very Friendly and helpful staff. Upgraded room for 2nd night. Double room was basic but had everything you needed in a quiet end of hotel. Excecutive suite perfect. Seperate bath and shower. Lovely comfy bed in both rooms. Pool and gym both great! Plenty of choices at...

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Helpful?
Thank Suzi-04-10
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for choosing to stay with us at the Brook Mollington Banastre Hotel and Spa and I am delighted to read that the Hotel and staff were able to add to your enjoyable and relaxing break in Chester. Thank you also for taking a moment to review your experience with us , it is greatly appreciated by Mr Gavin...

Reviewed 6 November 2015 via mobile

I stayed in this hotel for one night assigned esame a room with a not working heating after reporting the problema to the front desk was assured me That they would have reported the problem to the director but without proposing to me to change the room with another one Frendly staff good breakfast Claudio front Italy

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Thank Claudio R
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for your comments today .I do appreciate the time you have taken to review your personal experience and I have asked the General Manager, Mr Gavin to discuss this with his department heads . Kind regards Denise Ummat

Chester, United Kingdom
Reviewed 4 November 2015

Very disappointing hotel. Nothing like you would expect from the website. Dated, tatty, smelly, grimey. Actually felt sorry for staff trying hard, but ultimately there is so much wrong anyone would give up.

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2Thank Chris B
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Chris I am sorry to read your review today and would appreciate the opportunity to discuss your stay with you further . Could you please contact me or the General Manager, Mr Gavin directly on info@brook-hotels.co.uk Kind regards Denise Ummat

Sutton Coldfield, United Kingdom
Reviewed 1 November 2015

Hotel amenities were excellent, restauarant served great food, leisure facilities were excellent. The staff were friendly and very helpful. The reception staff, especially Mark were extremely helpful. Highly recommend the hotel.

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Helpful?
Thank Leeandcaroline
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Lee and Caroline It is lovely to read that you had such a wonderful stay with us at The Brook Mollington Banastre Hotel and Spa . I am very pleased that you found the Hotel and staff so welcoming and of course , it will be my pleasure to pass your kind words on to all concerned especially Mark...

Limavady, United Kingdom
Reviewed 29 October 2015

Very tired hotel in a good location. Beds very uncomfortable and no heating on throughout our stay. The dining room was so cold we couldn't wait to finish our meal. Jacuzzi was out of order and dirty cereal bowls at breakfast gives a very bad impression. Needs complete refurbishment!

Review collected in partnership with Amoma.com
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2Thank Linda H
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

I am sorry to read that on this particular occasion the Brook Mollington Banastre Hotel and Spa did not meet with your expectations . Brook Hotels are continuing a rolling programme of improvement at the Hotel , which has already seen the redecoration of the corridors , some of the bedrooms and new equipment in the gym. I do appreciate...

Reviewed 29 October 2015

I have had dinner at the Mollington Banastre hotel restaurant the other evening with my friends while visiting Chester. Well, I felt that this place deserve nice review, and I am talking about the restaurant here. We had a table by the window overlooking the garden. Pleasant atmosphere, nice lighting, good food. I was particularly impressed with the service provided...

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Helpful?
Thank Alex P
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Alex Thank you for choosing to dine with us recently in our Garden Restaurant and I am delighted to read that you had such a pleasant and relaxed evening in the company of your friends .Thank you for taking the time to write so kindly about the restaurant. Of course, it will be a pleasure for me to pass...

London, United Kingdom
Reviewed 29 October 2015

Been at the hotel for almost a year now, cant fault it, nice clean spacious rooms, wifi is strong, easily capable of streaming music & video,showers are hot and powerful. food is good breakfasts are good as long as you dont leave it too late, dinners are varied. staff are friendly and efficient. The spa, gym and pool are great,...

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Helpful?
Thank paul F
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Dear Paul It is wonderful to read that the Hotel and staff continue to ensure that you enjoy your stays with us at the Brook Mollington Banastre Hotel. As such a frequent guest over the last year , I am delighted that you always find a warm welcome from Fintan and his team and that Chef continues to provide you...

Widnes, United Kingdom
Reviewed 26 October 2015 via mobile

Had a lovely stay at this hotel rooms were lovely staff were very helpful especially Mark on reception Fantastic facilities great breakfast would love to visit again and hopefully spend longer there to use the pool and to spend time in the gardens

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Thank gillking78
DUmmat, Director at Brook Mollington Banastre Hotel & Spa, responded to this review

Thank you for reviewing your recent stay with us at The Brook Mollington Banastre Hotel and Spa so kindly. It is wonderful to read that you were delighted with both the Hotel and the levels of service from Mark and the rest of the team at the “ Molly B “ . It will be my great pleasure to pass...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This 4-star country-house hotel is in beautiful grounds, a short drive from Chester city centre. For leisure, it has an indoor swimming pool, a sauna, gym, jacuzzi, squash courts and spa. The beauty spa offers a range of relaxing treatments, including mud wraps and massages. Brook Mollington Banastre also has free car parking. Hotel Rooms: 63. ... more   less 

Additional Information about Brook Mollington Banastre Hotel & Spa

Address: Parkgate Road, Mollington, Chester CH1 6NN, England
Region: United Kingdom > England > Cheshire > Chester > Mollington
Price Range: ₹ 5,117 - ₹ 58,099 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Brook Mollington Banastre Hotel & Spa 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Brook Mollington Banastre Hotel Mollington
Brook Mollington Banastre Hotel And Spa
Best Western Chester
Chester Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Brook Mollington Banastre Hotel & Spa staff and other travellers.
16 questions
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Stafford, United Kingdom
10 months ago
over a year ago
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Blackburn, United Kingdom
over a year ago

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Questions? Get answers from Brook Mollington Banastre Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take ear plugs! Walls paper thin.”
AskJan_12, 23 Apr 2017 | Read review
“Great view in room 65”
dmr262, 23 Apr 2017 | Read review
“If you have a pet ask for a ground floor room preferably closer to the reception”
Sanjay_Bas, 17 Apr 2017 | Read review
“Stay at the back as there is some traffic noise at the front”
465davidp, 4 Apr 2017 | Read review
“we all ways ask for a down stairs room as my husband has a heart problem, and have always been very happy.”
D8565HUdonnab, 28 Mar 2017 | Read review
5 of 5