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BEST WESTERN PLUS The Croft Hotel

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BEST WESTERN PLUS The Croft Hotel
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297 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS The Croft Hotel
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Showing 297: English reviews
Sunderland, United Kingdom
Reviewed 30 March 2016 via mobile

I booked this hotel as we were at a party near by and it was also a suprise for my husband for our 1st wedding anniversary. Im not one for pulling the smallest of things but Im genuinely highly dissapointed in our stay at the croft so im going to be 100% honest, good and bad. I booked this hotel...

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2Thank toni B
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. We are careful to make the point that the hotel is going through a refurbishment, the downstairs part of which has been completed, and, the upstairs was started on March 29th. The web site is as it was when the hotel was taken over - we have not changed it...

Carlisle, United Kingdom
Reviewed 15 March 2016 via mobile

We chose The Croft for a one night stay after visiting family. The reception, bar and lounge has been refurbished to a good standard. The staff were pleasant and helpful. We were in room 3, which was adequate and functional, had problems with heating not working and lot of road noise. Breakfast was plentiful and to a good standard.

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Thank Wildcat1224
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. I'm glad you like the work which has been done to the downstairs of the hotel, thought the staff we pleasant and helpful,and, the breakfast was good. I'm sorry you found the room had too much road noise, this isn't feedback which we often receive, as, it's neither a busy or main road, but,...

Mold, Wales, United Kingdom
Reviewed 9 March 2016 via mobile

A one night stay. A very reasonable price for B & B. Booked an executive double room. Given the bridal suite. No water glasses in the room. Not impressed with mildew in the bathroom. The hotel is having a face lift externally. The ground floor is very stylish and contemporary. Upstairs needs to catchup with that theme. Breakfast was £12.50...

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1Thank Alison D
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for taking the time to leave a review. As you say, the hotel is has been refurbished downstairs, but, the upstairs needs a refresh - I am very please to say this is happening and should all be completed by mid July. I have taken on board your comments about the coffee, and, although this is...

Durham, United Kingdom
Reviewed 6 March 2016

Visited last weekend as was attending a wedding nearby, excellent service by all staff helpful and very sincere. Was informed by the receptionist that the hotel was being refurbished our room was clean tidy and spacious. It was value for money and the breakfast was excellent we couldn't eat it all. Food and service was so good we booked up...

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Thank H8954FUanne
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for taking the time to leave a review. I'm very glad you found our staff helpful and the breakfast excellent. As you say, the downstairs has been refurbished and the rest of the hotel should be completed by the end of July and we look forward to welcoming you back in the future.

Lincoln, United Kingdom
Reviewed 5 March 2016 via mobile

Stayed overnight at this lovely hotel by the banks of the Tees. Currently being completely refurbished, the public rooms are contemporary and stylish. Very welcoming, this place has real character whilst retaining a sense of contemporary cool. Our ensuite bedroom was simply huge with great views of the church and bridge over the nearby river. Staff were friendly and professional,...

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1Thank daftpuddin
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you very much for leaving a review. I'm so glad you enjoyed your stay and found our staff and restaurant particularly worthy of mention. We look forward to welcoming you back in the future.

York, United Kingdom
Reviewed 26 February 2016 via mobile

I am a weekly visitor to this hotel, and have been for some years. Over the time we have seen many changes, but never to the degree we are seeing now. The new owner, and management team have a sense of determination about them we have never seen before. They are revamping the hotel from its core (not superficially as...

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1Thank Mr_F999
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. This review we all find exceptionally pleasing, not just because you rated us 5/5, but, because as a regular visitor you are in a position to see the work that is happening and the changes we are making to the hotel - not only in terms of its physical infrastructure,...

Stockton-on-Tees, United Kingdom
Reviewed 23 February 2016 via mobile

Clean tidy hotel, friendly staff but badly in need of full and rapid refurbishment. Our room view wasn't worth taking picture of! Dining tables were welded angle iron frames with planks bolted on. Breakfast was really nice. You can see from the two pictures security is a strong point.

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2Thank David D
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. I have to say I am surprised that you felt the hotel was in need of a "full and rapid refurbishment", as, we have recently had all of the downstairs refurbished at a cost in excess of £500,000 and many people have commented on how beautiful it now looks. I accept the upstairs and...

Ripon, United Kingdom
Reviewed 20 February 2016 via mobile

We spent a lovely night at the hotel. Our room was huge and the facilities were all that you needed. The hotel was nice and clean and tidy, the staff were all friendly and helpful, especially the bar man who served us drinks at about 2 in the morning. Breakfast was great plenty and good quality.

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2Thank danford1
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for leaving a review. We are delighted that you enjoyed your stay and found the staff friendly and helpful, we will pass on your comments to them. We look forward to welcoming you back in the future.

London, United Kingdom
Reviewed 11 February 2016

Stayed here for one night on the way to Edinburgh. Vert friendly welcome. Rooms are spacious , with a large bathroom. Downstairs has been beautifully refurbished. Ate in the restaurant, which served very good food. Loved the sweet potato fries ! Nice little village on the Teesdale way. We will return.

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1Thank Bubaluyve
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to leave a review. We are very please you enjoyed your stay with us,and, hope you will visit us again once our refurbishment has been completed. We look forward to welcoming you back.

Reviewed 11 February 2016 via mobile

Stayed last night, ate in restaurant which was good, retired for a relaxing bath to find water was taking a while to come through!! Spoke to duty manager at 9pm to be told they had no hot water! Which they knew when we checked in! This totally spoilt the stay! When left this morning,no one around so after waiting 5...

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Thank martin mjb
Mike B, Owner at BEST WESTERN PLUS The Croft Hotel, responded to this review

Thank you for taking the time to post a review. I'm afraid to say I can't argue with you on this. We did indeed have a problem with the hot water supply, and, although we got it sorted pretty quickly it wasn't operating correctly during your stay. We did inform everybody who was booked in about the issue prior to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning

Additional Information about BEST WESTERN PLUS The Croft Hotel

Address: Dalton Road, Croft-on-Tees DL2 2ST, England (Formerly The Croft Hotel)
Region: United Kingdom > England > Durham > Croft-on-Tees
Price Range: ₹ 3,516 - ₹ 7,113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS The Croft Hotel 3*
Number of rooms: 19
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Also Known As:
Best Western The Croft Hotel Croft-On-Tees
Best Western Darlington
Croft Spa Hotel
Darlington Best Western
Best Western Croft
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Croft Hotel staff and other travellers.
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Santa Barbara, California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms look beautiful”
 of 5 bubbles angel_25237, 27 Feb 2017 | Read review
“double room 15 bathroom very restricted us - see comments above”
 of 5 bubbles oldcachhouse, 21 Dec 2016 | Read review
“Upgrade from standard room was insignificant”
 of 5 bubbles , 20 Dec 2016 | Read review
“We got a superior room and it really was.”
 of 5 bubbles 808marianh, 18 Nov 2016 | Read review
“Room 15 was great - perfect décor and really quiet as it was at the end of the corridor.”
  • Room 15
  • Room 15
 of 5 bubbles Leemarr_8, 20 Oct 2016 | Read review
5 of 5