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Mercure Bristol North The Grange Hotel

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Country House Hotel dating from 1851, located 6 miles from city center & 3 from train station. The Brasserie Restaurant has received an AA Rosette for Culinary Excellence.
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Property amenities
Restaurant
Room Service
Business Centre with Internet Access
Free Parking
Bar/Lounge
Wheelchair Access
Free High Speed Internet (WiFi)
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Public Wifi
Dry Cleaning
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Accessible rooms
Good to know
HOTEL STYLE
Safe
HOTEL CLASS
Location
Full view
Getting there
Bristol Airport22 km
Cardiff-Wales Airport59 km
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Reviews & more
820Reviews
280Photos
5Q+A
100Room tips
Traveller rating
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What a pleasurable stay,staff are very friendly & helpfull.a smile on every face made my stay very enjoyable. A massive thank you to my 3 favourites(reception ladys)😉😘. Thank you to the whole team as well ,a a big pat on the back.on the negative side the hotel does require upda
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Wonderful location, superb setting, very nice room. Staff friendly & happy in their work.
Shame Management & House Keeping isn't up to scratch! Toilets wouldn't flush, taps wouldn't turn off in Bathrooms!!!!
No lemons or limes available in the Bar. No choice of Menu from Board s
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Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel
Responded 3 days ago
Thank you for taking the time to comment following your recent stay at the Mercure Bristol North the Grange Hotel on Sunday 9th December as part of a large group. We had been advised the group would be dining outside of the hotel, then upon arrival established there would be a requirement to accommodate in excess of 40 guests at short notice. I am sorry we were unable to offer the full hotel menu, the restricted choice menu was produced at short notice to ensure we were able to accommodate the needs of all of the tour guests. It is disappointing you did not experience the usual high standards we offer to large groups. Once again thank you for your feedback. Kind regards Michael Wood General Manager
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Booked as a last minute surprise and we weren’t disappointed, the hotel is set in lovely grounds and we had a very warm welcome. We checked into our room which was warm cosy and spotlessly clean, the bed was huge! Shampoo shower gel and plenty of towels and everything we needed.
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Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel
Responded 5 days ago
Thank you for taking the time to comment following your recent stay with us. We are delighted you enjoyed your visit, I will pass on your kind comments to the team at the hotel. We do hope we will have the opportunity in accommodating you again in the future. Kind regards Michael Wood General Manager
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I booked this birthday treat for my friends birthday & we left disappointed.
Although our dietary requirements were taken good care of, this is where the customer service ended. At no point did they come back to ask if all was ok, I had to go to reception twice asking for hot wa
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Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel
Responded 1 week ago
Thank you for taking the time to comment following your recent visit to the hotel for an Afternoon Tea, I am sorry it did not meet with your previous experience with us. I will be addressing the issues you raised regarding the ladies toilets, this should have been dealt with by our team at the hotel. Please may I ask you contact me direct to discuss a future visit. Kind regards Michael Wood General Manager
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As you drive up the long drive through the countryside you already feel like you are in for a special stay. The hotel is set in beautiful quiet countryside. I arranged a dinner dance for some 90 guests and from the start of the negotiations to the actual function, I was given hel
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Response from MERCUREGrange, General Manager at Mercure Bristol North The Grange Hotel
Responded 2 weeks ago
Thank you for your kind comments, we are delighted you and the rest of the party enjoyed the hospitality and food you experienced last weekend. We do hope you will all return to the hotel again in the future, your comments have been shared with our team at the hotel. Kind regards Michael Wood General Manager
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Photo provided by managementMercure Bristol North The Grange Hotel
Guest room
Even after the room had be cleaned again by the cleaners reluctantly the bathroom was still dirt
Dried sick in toilet in the rooms bathroom.
Mark on bedsheet. How did the cleaners not see this when putting on the sheet?
Note left in the room re not making up the rooms!!!
Previous
I stayed recently and forgot to check out. I know my credit card has been charged to settle my bill but I need a copy of the bill for my own records. I have emailed the hotel twice and had no response. I have spoken to reception twice and had my email taken and still nothing. Who exactly do I need to contact to obtain a copy of my bill??
Please contact me direct with the date of your stay, I will then arrange to forward the receipt. Many thanks Michael Wood General Manager
0 votes
what is the best way in to bristol if i dont wish to drive
Hi, it would be by taxi as the hotel is loated in the country and I don't think it is on a bus route. This could be expensive. Alternativley you could take a 10 taxi ride to Bradley Stoke village center and catch a bus into Brstol. Hope this helps
1 vote
Hi, I have just booked 2 rooms with you under the name of Fletcher for 2 adults, 3 children and a Labrador dog. First I'd like to check that the dog is allowed - the man on the phone seemed certain but best to check. Secondly I'd like to ask whether we could have 3 children in the family room instead of having to book 2 rooms? Many thanks,
Is there a gym for residents to use when staying
No. that i know of.
0 votes
Do the hotel have private sun beds on the beach to hire or do you just go to the beach and pay for beds on arrival? In a hotel previously we could book through reception and were allocated same sun beds for our whole stay.
Ho, ho, ho! Merry Christmas!
0 votes
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"Can't, one night only &bed really comfortable."
"All rooms will have a view of the countryside I believe."
"Don't stay"
"Rooms within the hotel are meant to be better."
"Dont stay here if you want to sleep"
Previous
PRICE RANGE
US$ 88 - US$ 206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ramada hotel grangeramada bristolbristol ramada
LOCATION
United KingdomEnglandWinterbourne
NUMBER OF ROOMS
68
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