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Best Western Grand Hotel

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Traveller (25)
Room & Suite (52)
Traveller (25)
Room & Suite (52)
Dining (11)
Overview
Swainson Street, Hartlepool TS24 8AA England See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
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Rooms
2 Dec3 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (537)
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533 results
Traveller rating
197
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LanguageEnglish
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45
39
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All reviews sports bar indian restaurant council car park single room wedding planner old building saturday night shopping centre great night pleasant stay good nights sleep excellent stay couldn't do enough one night stay cooked breakfast full english family room
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1 - 5 of 533 reviews
Reviewed 5 days ago

Having driven 300 miles I was looking forward to the Indian restaurant as advertised on the website. I managed to park in the limited hotel parking opposite and collected a ticket from reception to display in the windshield. I was told when I checked in...More

Thank Medic11
Response from Paul R, General Manager at Best Western Grand HotelResponded 4 days ago

Thank you for your review. I apologise that the restaurant was closed, they have had some maintenance issues and hope to be reopened in January after a refurbishment. I am glad that you enjoyed your stay and will discuss with our Reception Manager to see...More

Reviewed 1 week ago

Stayed for one night last night in room 220. Curtains are hanging off the wall and one does not pull up. No hot water in shower - told reception but apparently maintenance man was not in until 2300pm. Rooms were very hot and you could...More

Thank SussexBoydy
Response from Paul R, General Manager at Best Western Grand HotelResponded 6 days ago

Thank you for your review of our Hotel. I am sorry to hear that you found aspects of your stay did not meet your expectation. We are investigating issues you have highlighted and thank you for bringing them to our attention. Many Thanks

Reviewed 1 week ago via mobile

Stayed here recently while attending a formal dinner. The rooms themselves are a little tired but clean. The function room however was great. The service was very professional and the meal itself was very good. Breakfast was excellent and Karen on the service was great....More

Thank badger1448
Response from Paul R, General Manager at Best Western Grand HotelResponded 6 days ago

Thank you for your review, I am glad you enjoyed your evening. We look forward to welcoming you back in the near future Best regards

Reviewed 1 week ago

The hotel is housed in a beautiful, grand, Victorian building but the interior really lets it down. Over the years you can see that repairs have been done cheaply and little thought has been given to the decor. The the staff are warm and friendly...More

Thank Margaret E
Response from Paul R, General Manager at Best Western Grand HotelResponded 6 days ago

Thank you for your review. We are delighted to inform you of future plans to lift the hotel - new décor and furnishings are on the way for the bar and we have a new lounge area which will be exclusively for our hotel guests...More

Reviewed 2 weeks ago

One night stay, parked in council car park next door which is free at night but you have to be out by 08:00 Nice check in and large clean room with free WiFi,TV, coffee, tea and a large bathroom with shower. The hotel is having...More

Thank william6607
Response from Paul R, General Manager at Best Western Grand HotelResponded 6 days ago

Thank you for your review, The restaurant is not managed by the hotel, but I believe they are aiming to be open again towards the end of the month. We look forward to welcoming you back to the hotel in the near future and hope...More

View more reviews
About
Food & drink at the hotel
Pearl Bar
3 reviews
Hotel class
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Room Service
Banquet Room
Conference Facilities
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Pool
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
48
Price range
US$ 56 - US$ 91 (Based on Average Rates for a Standard Room)
Formerly known as
BEST WESTERN Grand Hotel
Location
United Kingdom > England > Durham > Hartlepool
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
48
Price range
US$ 56 - US$ 91 (Based on Average Rates for a Standard Room)
Formerly known as
BEST WESTERN Grand Hotel
Location
United Kingdom > England > Durham > Hartlepool
Photos
Traveller (25)
Room & Suite (52)
Dining (11)
Business Centre & Event Rooms (16)
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Questions & Answers
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Sophie-so7
26 December 2017|
Answer
Response from ikelly46 | Reviewed this property |
Free parking right next door 😊😊
0
Votes
Room Tips
"Double-confirm your booking BEFORE arrival.Trust me"
743armands
2 weeks ago
Read review
"Ask for a room away from busy road"
NerdyFerdy
4 weeks ago
Read review
"check if the room has the wi-fi and hot water first."
SissiSerena
4 weeks ago
Read review
"Ask for a room at the rear to avoid late night noise."
rafaman2018
23 Jun 2018
Read review
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