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Mercure Telford Madeley Court Hotel

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station.
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Property amenities
Restaurant
Room Service
Free Parking
Wheelchair Access
Bar/Lounge
Free High Speed Internet (WiFi)
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Public Wifi
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Great View
HOTEL CLASS
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
14Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
1,339Reviews
651Photos
10Q+A
100Room tips
Traveller rating
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Show reviews that mention
Stayed here for a 2 night break early December.

Room was adequate though the standards of cleanliness leaves a lot to be desired. The bathroom was in need of a good bleaching! There are areas in the hotel that are looking very tired, grubby and in need of repair (ceiling in brea
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I purchased a groupon voucher for afternoon tea for my family. The whole experience was lovely and we had a great time. The children especially loved the crackers and party hate that were (unexpectedly) provided. Good selection of sandwich and cakes and nice tea and coffee. We ha
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We stayed here for a birthday weekend and we were welcomed by Atlanta on receptrion who had been most helpful when booking and when corresponding via email. She was excellent and provided a very high level of customer service. We dined in the in hotel restaurant on the Friday nig
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Stayed one night in this quaint hotel which is full of olde worldie charm. The room was very spacious and clean and the heating was just right (I noticed that some people complained that their room was cold, we were given a room in the new section, so perhaps that's the place to
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Response from General M, General Manager at Mercure Telford Madeley Court Hotel
Responded 2 days ago
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you found the reception staff to be polite and professional and that you also found the room you stayed in to be spacious and clean. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sam Higgs General Manager
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I went to a Christmas Party here last night and left disappointed. There was no heat in the room whatsoever and it was freezing cold. Nobody seemed to know what to do or say other than the lovely dj who tried so hard to keep our spirits up and even tried to arrange blankets for u
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Response from General M, General Manager at Mercure Telford Madeley Court Hotel
Responded 2 days ago
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry you found the room to be cold, we are trying to sort something so that we can keep the place warm, we have tried many options to warm the room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam Higgs General Manager
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layout of bath with shower screen meant that if you wanted the shower screen in the correct position, you had to slide up the side of loo to step in to the bath, also, water would collect on the wooden windowsill, making it rot quickly.
Holes left in wall where something used to be fixed
Bedroom
"Lakeside"
Previous
Hi there- me and my husband stayed over the weekend we were staying in the gallery Room the name is Capel. I would Just like to say a big thankyou to Sue the waitress for her hard work over the weekend really enjoyed ourselves Regards..
Hi thankyou very much, if you leave a review and mention her by name she gets a box of chocolates and a £10 amazon giftcard :)
-1 votes
Slightly worried as a guest attending a wedding in August of this year. Looking at the reviews, I would like to be reassured the problem with staff will be resumed quickly
Having stayed in a four poster room in May and given the extremely poor condition of the hotel (see photos that I posted) I would seriously think of a different venue. If they were to start all of the necessary refurbishment and repair works now, they definitely would not be finished until 2019! I think it is terribly unfair for this hotel to present themselves in a condition to host a wedding and that does not take into consideration the poorly trained staff.
4 votes
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do they have interconnecting rooms
Ours wasn't. So, sorry, no idea if they're available. Why not just ask the hotel ?
-1 votes
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Hi does the hotel accept one well behaved dog?
Hi there. I don't think they do. I would call them direct to confirm. Sorry I can't be of help. But knowing the hotel I don't think they do x
0 votes
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Hi mark I have just booked your hotel for a double room arriving on the 19 of Dec 2016 and will depart on the 22nd Dec for business purposes. I have read some of the reviews and am quite worried I have just started work for a company in Newport and will be looking for a good local hotel and don't know if I have made the wrong choice could you please respond as I would be staying every weeklong visit my head office in Newport. Kind regards John Sexton
I have stopped there a couple of times only two night stops.The food is OK. For my week stop I stayed at the telford hotel and golf a lot to do at that hotel.
0 votes
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Previous
12
"Rooms in the 'wings' are in need of updating. Try to get one of the rooms in the house"
"If you find walking up spiral stairs with your luggage a challenge, make sure you request a ground floor room"
"Do not accept rooms 38-41. They are not really in a fit state"
"Try another hotel"
"Refuse to stay in Room 8 and probably 7 too."
Previous
PRICE RANGE
US$ 56 - US$ 137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madeley clarionclarion madeley
LOCATION
United KingdomEnglandTelfordMadeley
NUMBER OF ROOMS
49
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