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Mercure Telford Madeley Court Hotel

Traveller (630)
Room & Suite (107)
Dining (35)

About

Location
Cleanliness
Service
Value
The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station.
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Property amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Non-Smoking Rooms
Good to know
HOTEL STYLE
Quirky Hotels
HOTEL CLASS

Location

Full view
55Somewhat walkable
Grade: 55 out of 100
10Restaurantswithin 1 km
2Attractionswithin 1 km
1,357Reviews
683Photos
10Q+A
100Room tips
Traveller rating
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Popular mentions
I brought a voucher from groupon for afternoon tea for 4 and took my mum, Nan and Step nan. It is a beautiful setting with traditional buildings and peaceful surroundings. We were greeted by friendly staff and taken through to a lovely room with high ceilings and very
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Madeley Court Hotel. What can I say about this hotel, first impression is that it’s Olde World, it is but once inside it’s like the Doctor Who’s Tardis. We stayed in the East Wing, a fairly modern addition to this fantastic building. The room was large with all the modern
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Do not recommend at all. Only 3 types of sandwiches and shop bought cakes. Very disappointing, can get much better for the same value. Atmosphere was like a wake, very dark and dingy with depressing music
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Response from General M, General Manager at Mercure Telford Madeley Court Hotel
Responded yesterday
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Madeley Court Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you feel the afternoon tea you had was dire, and that you feel the atmosphere was dark and dingy, I will see what can do to make the next guests' experience better than how you feel yours was. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Sam Higgs General Manager
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We saw this beautiful Old Manor House now a Hotel on the Groupon offer website For a cream tea for 2. It was down a long narrow country road we arrived at a beautiful old Mansion We reported to reception and was directed to the conservatory which overlooked a pretty lake a lady
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Response from General M, General Manager at Mercure Telford Madeley Court Hotel
Responded 1 week ago
Dear carolinekX9559SQ, We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our Lesley. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nina Dicken Deputy General Manager
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Treated to afternoon tea by my son and daughter in law,I must say the best i have had yet,the staff were friendly and helpful,Lesley was lovely,nothing was too much trouble looking forward to returning soon.
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Response from General M, General Manager at Mercure Telford Madeley Court Hotel
Responded 1 week ago
Dear Elsie H, We very much appreciate your comments regarding your stay at the Mercure Telford Madeley Court Hotel. It is always a pleasure to receive positive feedback about a member of staff. I will share your comments with Lesley. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Nina Dicken Deputy General Manager
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East wing room
Bedroom
"Lakeside"
layout of bath with shower screen meant that if you wanted the shower screen in the correct position, you had to slide up the side of loo to step in to the bath, also, water would collect on the wooden windowsill, making it rot quickly.
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12345622
Hi thankyou very much, if you leave a review and mention her by name she gets a box of chocolates and a £10 amazon giftcard :)
-2 votes
Having stayed in a four poster room in May and given the extremely poor condition of the hotel (see photos that I posted) I would seriously think of a different venue. If they were to start all of the necessary refurbishment and repair works now, they definitely would not be finished until 2019! I think it is terribly unfair for this hotel to present themselves in a condition to host a wedding and that does not take into consideration the poorly trained staff.
5 votes
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Ours wasn't. So, sorry, no idea if they're available. Why not just ask the hotel ?
-1 votes
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Hi there. I don't think they do. I would call them direct to confirm. Sorry I can't be of help. But knowing the hotel I don't think they do x
0 votes
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12
"Avoid room 18 and avoid conference weekends in Telford"
"Main Manor House for historical rooms"
"rooms in the old building are popular"
"Rooms in the 'wings' are in need of updating. Try to get one of the rooms in the house"
"If you find walking up spiral stairs with your luggage a challenge, make sure you request a ground floor room"
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PRICE RANGE
US$ 61 - US$ 191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
madeley clarionclarion madeley
LOCATION
United KingdomEnglandTelfordMadeley
NUMBER OF ROOMS
49
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