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Heritage Park Hotel

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Heritage Park Hotel
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258 Reviews from our TripAdvisor Community

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Showing 257: English reviews
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Rotherham, United Kingdom
Reviewed yesterday NEWvia mobile

This hotel is currently having a large amount of improvement works completed including large areas of hotel closed. It really needs the improvement as overall the hotel was disappointing and not very clean. Staff are trying but unfortunately this hotel is well past it's best.

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Helpful?
Thank Bill546f
Wakefield, United Kingdom
Reviewed 1 week ago

Booked in do I want to pay straight away? Room is dirty cups returned to cleaners horrible.the food is a joke do not order anything they make what they want. Again do not book here save your money, buy a tent instead you will be happier

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Thank Richard B
South Wales
Reviewed 3 weeks ago

This review is just for Sunday Carvery and not about accommodation. A party of 8 of us went there last month for Sunday Carvery. Choice of Turkey, Beef or Pork, with about 6 different veg and all the trimmings. The food was beautiful and the gravy was just like home made .Lovely setting too if you are in the conservatory....

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Thank motherhenSouthWales
Heritage P, General Manager at Heritage Park Hotel, responded to this review

Thank you for your recent review on trip advisor. It is good to see customers appreciation shared.I look forward to seeing you again, do not forget we are now taking bookings for Mothers Day with a Special Carvery menu on offer, sittings only due to level of demand, 12. noon, 2.00 and 4.00.

Reviewed 4 weeks ago via mobile

This is the 2nd time I have visited this hotel on business. First time great, 2nd time not so great. The staff are friendly and pleasant enough, checking in is great and finding your way around is simple enough. The 2nd visit I had, was not a fun experience, the bed wasn't supportive at all, and the television was broken...

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Helpful?
Thank Ross S
Heritage P, General Manager at Heritage Park Hotel, responded to this review

Thank you for your comments they are always helpful. I am sorry your bed and tv were not up to standard. I will investigate both these issues immediately. We are now in the process in refurbishing the hotel we are about to start with the reception desk and main entrance, we are looking forward to when it will all be...

Reviewed 4 weeks ago

I stay away in hotels all across the country every week for work, this is one of the worst hotels i have ever stayed in. The staff don't seem to know what customer service means, the food is terrible and the hotel is in much need of a makeover. Definitely would not recommend this hotel.

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Helpful?
Thank Dave A
Heritage P, General Manager at Heritage Park Hotel, responded to this review

So sorry to read your comments regarding staff behaviour if you could contact me and discuss this further I will carry out a full investigation. As you probably noticed we have started a complete refurbishment of the hotel We have almost finished the toilet area and are about to commence work on the reception desk and entrance way, working our...

Cardiff, United Kingdom
Reviewed 21 January 2017

haven't had a nice meal here for a while so my friends and myself thought maybe this time it would be different, but no very disappointed, will not be returning which is ashame because we live locally.

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Helpful?
Thank Mrskettley333
Heritage P, General Manager at Heritage Park Hotel, responded to this review

Sorry to read your comment, but thank you anyway for your comments. If you would like to give me a ring or pop in and I will look into your comments and discuss with the Head Chef. We are in the process of refurbishing the hotel so there is a certain amount of work going on and we are excited...

Talyllyn, United Kingdom
Reviewed 15 January 2017

Due to my own fault I had booked, via this hotel's own website, the night before and was subsequently down as a 'no show' when I turned up the next evening expecting my room! The very busy Michael on reception was very understanding and managed to sort out my stupidly and found me a room at no extra cost. Sure...

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Helpful?
Thank Snowdoniatraveller
Heritage P, General Manager at Heritage Park Hotel, responded to this review

Thank you very much indeed for your comment,I am glad that Michael was able to accommodate you. We always do try our utmost to assist all our guests. As you quite rightly noticed we have started our hotel refurbishment, nearly finished on the toilets and are about to start now on the reception desk and the main entrance way. We...

Winnersh, United Kingdom
Reviewed 12 January 2017

The rooms were here grubby and in disrepair. There was a very bad smell in both the corridors and rooms. The main bar and restaurant was cold. The rooms were here grubby and in disrepair. There was a very bad smell in both the corridors and rooms. The main bar and restaurant was cold. In my opinion the hotel was...

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1Thank paulevans3
Bristol, United Kingdom
Reviewed 22 December 2016

Superior room, on 1st floor had nice additions-sofa, subtle lighting. Bathroom and room comfortably warm. Slight problem with separate curtains, one of which fell down as only held up with velcro. Swimming pool area and changing rooms much improved, though temperature of both suggested the heating had been turned down because it was a quiet Sunday afternoon.

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Thank Clairerose2013
Portsmouth, United Kingdom
Reviewed 20 December 2016 via mobile

You can see this hotel would have been amazing 20-30 years ago but now the decoration and furnishings look dated and worn. We stayed in 112 (opposite the gym) and could hear loud music coming from there from the minute we arrived. At 8.45pm I asked if they could turn it down, which they did. The room was like the...

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Thank Nicole B

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Set at the beginning of the famous and beautiful Rhondda Fawr and Fach Valleys and only a few miles from the town centre of Pontypridd, our Hotel is an ideal base, whether it be Business or Pleasure we are centrally located. The local Train Station Trehafod will provide links to Cardiff and Swansea whilst by car we are only 20 minutes from The Brecon Beacons National Park. We offer all of our guests Free WIFI, Free Car parking and Free use of our Pulse Fitness Centre, with a Pool, Steam-room and Gym, Lounge Bar offering Beers, Wines & Spirits. The Loft Restaurant serves Breakfast, Lunch and Dinner or for a more casual meal try our "Home from Home" dishes in our Lounge Bar. Our Management team who, together with the staff, constantly strive to ensure that guests are made to feel comfortable during their visit. ... more   less 

Additional Information about Heritage Park Hotel

Address: Coedcae Road | Trehafod, Pontypridd CF37 2NP, Wales
Region: United Kingdom > Wales > Southern Wales > Rhondda Cynon Taff > Pontypridd
Price Range: ₹ 4,692 - ₹ 8,111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Park Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Heritage Park Pontypridd
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Park Hotel staff and other travellers.
1 question
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Birmingham, United Kingdom
over a year ago

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Questions? Get answers from Heritage Park Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't bother”
 of 5 bubbles Mrskettley333, 20 Jan 2017 | Read review
“1st floor probably quieter. Order the tea rather than coffee at breakfast.”
 of 5 bubbles Clairerose2013, 22 Dec 2016 | Read review
“Just avoid this place”
 of 5 bubbles Hayley_Oh, 5 Nov 2016 | Read review
“Regularly used for weddings and functions Request room away from function room and entrance”
 of 5 bubbles Bergerac1025, 13 Sep 2016 | Read review
“Ground floor family room are very roomy compared to others”
 of 5 bubbles Cathjohn1, 28 Aug 2016 | Read review
5 of 5