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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,282 Reviews from our TripAdvisor Community

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There are newer reviews for Thistle London Heathrow Hotel
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Showing 2,220: English reviews
London
Reviewed 21 October 2015 via mobile

Outwardly not an impressive hotel, but possibly expected as a stopover to another destination. However room was comfortable, clean, equipment worked and as sometimes missing from Other establishments had everything you need in toiletries. Bed was comfortable and spacious. Parking was difficult as both main and secondary carparks were full. Restaurant was closed at lunch times and only food available...

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Helpful?
Thank truthfullLondon
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the room clean, the bed comfortable and the toiletries plentiful. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Sydney, Australia
Reviewed 21 October 2015 via mobile

Staying at a Thistle hotel is certainly not done for the pleasure of it, and I've experienced a few in London over the years. This one near Heathrow is typical, basic, tired and no frills. The chain is equivalent to the Tiger Airs or Go airlines, all costs are cut to the very minimum to provide the lowest price for...

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Helpful?
Thank AngiePx
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the food in the bar. Next time you are considering staying the area, please look at the thistle website direct and take advantage...

Nottingham, United Kingdom
Reviewed 19 October 2015

This hotel is in desperate need of refurbishment and a complete change of staff. The building is very tired and makes you feel like you have stepped back in time 50 years. The rooms are very small and have a normal sized double bed. The food in the restaurant was very poor. The staff are very abrupt and offer very...

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Helpful?
Thank steverowe67
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

London, United Kingdom
Reviewed 18 October 2015

I used this hotel as an overnight prior to an early flight. The bed was clean and comfortable although the room was small. I would not have liked to be in it with 2 people, although as a solo traveller it was fine. My room was on the ground floor and it was quite a long walk past several meeting...

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Helpful?
Thank flibbit
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you. Next time, why not try the POD a convenient addition to our facilities. This eco friendly, driverless electric vehicle whisks you off to T5 directly. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you...

Livingston
Reviewed 17 October 2015 via mobile

Can't recommend this place at all. Photos on website misleading. Rooms nothing like the photos and smell of dampness. Tired and dated and rude reception staff. If you need a bed before flying and don't need too much comfort then probably the place for you but overpriced for anything else.

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Helpful?
Thank Ian140
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Andover, Hampshire, United Kingdom
Reviewed 17 October 2015

We read lots of reviews for the Thistle Heathrow and they weren't all positive. However, we decided to go for it and were very pleasantly surprised. Staff couldn't have been more helpful, food was fantastic and we had a great stay! Very reasonably priced with safe parking for the length of our holiday - in the words of Arnie -...

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Helpful?
Thank pams595
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the staff friendly. Next time, why not try the POD a convenient addition to our facilities. This eco friendly, driverless electric vehicle whisks you off to T5 directly. A recent guest timed their journey at 12 minutes from the hotel...

Playa Paraiso, Spain
Reviewed 17 October 2015 via mobile

From the outside it did not look too great. But surprisingly nice inside. Very helpful and friendly staff. Check in good. Room was ok but bathroom a bit tired . Had a drink in the bar and dinner in the restaurant. Absolutely amazing views of the runway near T5. Watched planes landing so close. Friendly and helpful staff in the...

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Helpful?
Thank Johnnyp20000
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. Your mention of the staff and the food is great I will make sure all this feedback is passed on to the front line staff and the chefs. If you are in the area again, please contact one of our relationship managers direct. Or check the thistle website and take advantage of our best...

wooflett
Reviewed 16 October 2015

Not the easiest place to find, being situated in a 'backwater' close to Heathrow Airport and Terminal 5. On arrival the hotel looks dated, and this is confirmed by the interior including the rooms. However, the restaurant is bright, airy and has a delightful terrace overlooking the runway, which makes for a pleasant dinner or breakfast pre or post flight....

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Helpful?
Thank wooflett
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your fantastic comments. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the restaurant. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best...

Manama, Bahrain
Reviewed 16 October 2015 via mobile

The Heathrow Pod takes you straight from T5 to the Thistle Hotel which makes it a convenient and easy hotel to stay at for an overnight prior to flight out of T5 ...... a more economic & just as convenient alternative to the Sofitel at T5, though not of the same luxury standard! The Thistle is comfortable with all you...

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Helpful?
Thank SCS123
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team friendly. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Plano, Texas
Reviewed 16 October 2015

For Our Last Night in London after Quite an Awesome Trip, We figured that We would stay at This Hotel because of It's Closeness to London Heathrow Airport. I believe that We made The Right Choice, The Rooms (although Small to an American) were Comfortable, It was Close to The Airport, Only a POD, Bus or Train Ride Away. Personally,...

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Helpful?
Thank PTLSTraveller
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,232 - ₹ 7,967 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Arrive early to ensure you can park and not have a time challenge.”
 of 5 bubbles Donald2002, 8 Jan 2017 | Read review
“A room away from the runways”
 of 5 bubbles ChristineR466, 6 Jan 2017 | Read review
“If you have a heavy bag, don't shy away from help with carrying it up the stairs.”
 of 5 bubbles taramarabobara, 6 Jan 2017 | Read review
“Ground floor if you have heavy bags!”
 of 5 bubbles Cudyll, 30 Dec 2016 | Read review
“Get one close to reception or it can be a long walk”
 of 5 bubbles tern2015, 30 Dec 2016 | Read review
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