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Thistle London Heathrow Hotel

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2,223 Reviews from our TripAdvisor Community

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There are newer reviews for Thistle London Heathrow Hotel
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Showing 2,164: English reviews
Germany
Reviewed 27 September 2015

We had a heck of a time to find this hotel but after arrival everything went very smooth. We found a parking space very near to reception and were checked in by a very friendly man. Our room was down the hall and was clean with a comfortable bed and a big bathroom. TV and WiFi worked fine. After taking...

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Helpful?
Thank travellingmomde
Jorgen R, Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your great review. I am pleased you found met with your requirements. I'm glad you found parking easy and the bed, bedroom and bathroom and good standard. A lot of effort has gone into our cappuccino training so i am glad you enjoyed it! Check the thistle website directly to take advantage of our best available rates...

Orpington, United Kingdom
Reviewed 23 September 2015

An overnight stay at Heathrow brought us to the Thistle Hotel at terminal 5. We paid £15 for an upgrade but don't think it was worth it. Two small pillows are hardly adequate. But as so often has been our experience the staff save the day. Thank you to all who served us at breakfast - your politeness and efficiency...

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Helpful?
Thank William G
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the restaurant team friendly. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Bristol UKI
Reviewed 23 September 2015

Our room was nice and clean as was the bathroom but the bed was so hard (if you like a very firm bed you will be ok) it is a very busy hotel with lots of coming and going throughout the night so not a good nights sleep was had. We choose to eat in the hotel which in my...

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Helpful?
Thank Graham704
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. I'm glad you found cleanliness of your bedroom and bathroom a good standard and the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Check the thistle website directly to take advantage of our best available rates guarantee and online check in....

New Romney, United Kingdom
Reviewed 22 September 2015

Difficult to find a parking space, had to park partly on a pavement with double yellow lines. No lift. Noisy rooms. Ineffective and tatty secondary double glazing. Food mediocre, to eat in the bar meant queuing up to order, on the night we were there the service was poor. Old and outdated. Only asset is the pod to T5. Would...

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Helpful?
1Thank fred19982015
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Cambridge, United Kingdom
Reviewed 21 September 2015

This was my second stay at the Thistle adjacent to Heathrow T5. On the positive side, this hotel is extremely convenient for T5 via the pod transportation system. The hotel is also extremely good value for money - which is why I returned. Less positive features are the lack of a lift when you are weighed down with heavy luggage...

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Helpful?
Thank 515Kate515
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you. Its important the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Singapore
Reviewed 21 September 2015

Fully tired from my trip, I arrived at Thistle to a queue of about 5 ppl. Surprisingly, the queue moved rather fast and it was my turn in less than 3 minutes. The lady who checked me in was efficient. As I paid the hotel 5 pounds for the use of the Pod to reached the hotel, she suggested the...

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Helpful?
1Thank sgMagellanic
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your great review. I am pleased you found the hotel staff informative and considerate throughout your stay I will ensure that your feedback is passed onto them. Check the thistle website directly to take advantage of our best available rates guarantee and online check in. I look forward to welcoming you back to the Thistle London Heathrow...

Reviewed 21 September 2015 via mobile

Stayed here over night on a mini coach break. It's a nice hotel, it's nothing special, but the staff were very friendly, and the room was lovely. Best nights sleep I've ever had in a hotel. Even though it's next to the airport, you can't hear the planes in the room. Breakfast was lovely, full English breakfast which you helped...

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Helpful?
1Thank Mandy S
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your great review. I'm glad you found breakfast a good standard. This is an area we have invested in recently so I am pleased that has had the desired effect. Check the thistle website directly to take advantage of our best available rates guarantee and online check in. I look forward to welcoming you back to the...

Lichfield, United Kingdom
Reviewed 20 September 2015 via mobile

Stayed for 2 nights, as I was meeting colleagues from overseas. Hotel is pretty dated, check in was ok and efficient. I had booked a deluxe double room but in all honesty no real difference between the standard and the deluxe (colleague staying in std room). On entry there was an unpleasant smell in the room, not sure what it...

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Helpful?
Thank Nick O
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the reception team friendly. We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel.

Southampton, United Kingdom
Reviewed 20 September 2015

I've stayed here before mainly because of the ease of access to T5 via the pods. This stay was however not as good as previous. The pods are now chargeable which makes the hotel less attractive (this should be free and would make the hotel much more attractive despite the cost they now have to pay- the hotel should just...

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Helpful?
Thank Jamsimsafc
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for you recent comments. I was very sorry to read you were not impressed with your stay and for the problems you encountered. I will certainly look into the issues you describe. I hope you will consider trying the hotel again when I am sure you will have a more successful stay.

Cheltenham, United Kingdom
Reviewed 20 September 2015

We chose this hotel as you could leave your car there while on holiday (for extra cost). There was plenty of parking spaces and a quick check in procedure. The room was comfortable and fairly quiet. We also had some dinner in the restaurant which was fine, small menu but quick service. I would stay here again.

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Helpful?
Thank kathrynchelt
Jorgen R, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,256 - ₹ 7,917 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider upgrading your room if you need more space.”
 of 5 bubbles RichardDArcy, 29 Nov 2016 | Read review
“It's a 2 floor hotel which I don't think has a lift. So the ground floor would be a good bet.”
 of 5 bubbles LJMLondon, 23 Nov 2016 | Read review
“We did pay the 13 pound extra for a delux room after reading some standard roon were shabby.”
 of 5 bubbles P4765FElindam, 17 Nov 2016 | Read review
“Find out if any have opening windows”
 of 5 bubbles Linda Hotham, 15 Nov 2016 | Read review
“one not near the staircase”
 of 5 bubbles pickrollpackandtote, 15 Nov 2016 | Read review
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