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Thistle London Heathrow Hotel

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Thistle London Heathrow Hotel
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2,355 Reviews from our TripAdvisor Community

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Showing 2,291: English reviews
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Stafford, United Kingdom
Reviewed 2 days ago NEW

I stayed at this hotel before my holiday and had a parking package with POD transfers to Terminal 5 included. I also stayed overnight on my return. Parking was easy, and the hotel is ideally situated for the POD transfer, which is quick and efficient. Check-in was quick and efficient, and the staff are pleasant and helpful. My room before...

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Helpful?
Thank Cathy F
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. A recent guest timed their journey at 12 minutes from the hotel reception to departures. Next time you are considering staying the area, please look at the thistle website direct and take...

Reviewed 2 days ago NEW

Unfriendly front desk staff, asking for credit card for security deposit against a full paid advance booking, carrying luggage till rooms is a headache.. No luggage trolley, No lift no assistance and room are like miles apart from the main entrance.. Highly NOT RECOMMENDED!

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Helpful?
Thank Mann J
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review. We apologise for the disappointment you encountered regarding the payment for your stay. We do require photo ID and the credit card used for payment to be presented on check in. Unfortunately we require this for the protection of guests and due to the high occurrence of credit card fraud. We are truly sorry that...

Reviewed 3 days ago NEW

I had only stayed for a night, because my flight was postponed and it was a really pleasant and satisfying staying. The staff was kind, very willing and helpful. The room was clean, cozy and the bed was super comfy, so I was fully rested and got ready for the following day's flight. Moreover, the transportation to and from the...

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Helpful?
Thank Athina P
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Many thanks for the review. I am glad the hotel worked well as a stopover for you and I am pleased you found the room clean, cozy and bed comfy! We have recently upgraded our free wifi so it’s now superfast and accessible with just one click anywhere in the hotel. Kind Regards,

Reviewed 3 days ago NEW

The Thistle at Heathrow is absolutely perfect for those wishing to travel down to Heathrow the night before their flight. It's a little difficult to find and some Sat Nav's might have you going around the houses. The car park is very large and the spaces are narrower than normal, so it is advisable to get there as early as...

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Helpful?
Thank Rob P
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thanks for your review. I am pleased you found the hotel represented value for money, being able to demonstrate integrity in our pricing model is important to us and thank you for your feedback about the pod. Next time you are considering staying the area, please look at the thistle website direct and take advantage of our best rate guarantee...

Southampton, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed here for the night before a flight to USA , The location is perfect , great viewing area of Heathrow runway , the cost of a nights accommodation and parking while we were away , was only slightly more than what the cost would of been for just parking at Heathrow ! Terminal 5 is just 4-5 minutes...

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Helpful?
Thank Brian M
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for the review, I am glad the hotel worked well as a stopover for you and you found the POD a convenient addition to our facilities. I am sorry about the lift there should always be someone on hand to assist with your luggage. Next time you are considering staying the area, please look at the thistle website...

Reviewed 5 days ago NEW

We stayed at the hotel for the second time as it is very convenient to get to terminal 5 at Heathrow. Easy to park the car check in was very quick with friendly staff. The room was comfortable and met our needs. We enjoyed our evening meal and breakfast in the dining room and the staff were very helpful and...

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Helpful?
Thank Margaret R
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review, I am glad you found the location of the hotel and parking facilities convenient and enjoyed the Pod for easy transport to the airport. I am also delighted that you enjoyed your meals and the view of the runway from the restaurant. I will personally thank the team for being friendly, helpful and delivering great...

Wakefield, United Kingdom
Reviewed 5 days ago NEWvia mobile

We stayed over night in this hotel while visiting London theatre. The hotel seemed really nice and was nice to see the planes too great location for people traveling from Heathrow airport. After arriving back to the hotel and using the viewing lounge bar i was directed to using the toilets down stairs as these were the nearest ones the...

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Helpful?
Thank danielle c
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review, I am glad you enjoyed your stay, watching the planes from the Runway View Restaurant and Bar and we are glad you found the location of the hotel convenient for easy transport to the airport. Please accept my apologies for the state of the bathrooms that you were directed to whilst using the bar. The...

Wessex
Reviewed 5 days ago NEW

Like everyone, I needed an overnight stay before flying, and somewhere to leave my car. The Thistle had two added bonuses: the restaurant (all meals) overlooks the runway, and to reach the airport, there is a pod service from the adjacent business car park (you are given a code to punch in at the secure gate). Both these would surely...

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Helpful?
Thank saracenoWessex
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review, I am glad you found the location of the hotel and parking facilities convenient for easy transport to the airport and enjoyed the Pod as the transport option. I am also delighted that you enjoyed your meals and the view of the runway from the restaurant. I will personally thank the team for being friendly,...

Nicosia, Cyprus
Reviewed 5 days ago NEW

Very near to Terminal 5 for an overnight sleep if you are on connection flight to Terminal 5. Take the Pod from the airport, is an experience and its great. The rooms in very small, old fashioned and need to be refurbished. But the breakfast was great, the view stunning, looking to Runaway of Terminal 5. The staff are very...

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Helpful?
Thank Kleitos K
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review, I am glad you found the location of the hotel convenient for easy transport to the airport and enjoyed the Pod as the transport option. I apologise that you were unhappy with the room, we are working hard to improve the standard of the rooms. I am also delighted that you enjoyed breakfast and the...

Ferndown, United Kingdom
Reviewed 6 days ago NEWvia mobile

Stayed here for one night before an early morning flight. Hotel is very good and staff are excellent. The standard hotel room is a little on the small side but clean and well appointed, the hotel is just a little tired in places. The POD to Heathrow T5 was superb, faultless. The food at dinner was excellent and even though...

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Helpful?
Thank RObbo60_11
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this review

Thank you for your review and I am glad you enjoyed your stay, dining whilst watching the planes from the Runway View Restaurant and glad you found the location of the hotel convenient for easy transport to the airport via the Pod. We are working hard on improving the standard of our rooms and facilities. Our breakfast opens at 6...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 

Additional Information about Thistle London Heathrow Hotel

Address: Bath Road, West Drayton UB7 0EQ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,220 - ₹ 7,628 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Thistle London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Thistle London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stinky, Small and Suffocated Rooms”
 of 5 bubbles mannj2017, 22 Mar 2017 | Read review
“Only two floors anyway. Check the way to the pods the night before.”
 of 5 bubbles saracenoWessex, 19 Mar 2017 | Read review
“458 average room downside can hear people talking as they walk along the corridor.”
 of 5 bubbles 902stevenj, 17 Mar 2017 | Read review
“Ask for a room nearer to the reception area to avoid a long walk with your luggage.”
 of 5 bubbles 78markt, 3 Mar 2017 | Read review
“Fantastic view of the runway from the resteraunt”
 of 5 bubbles 442SteveT, 25 Feb 2017 | Read review
5 of 5