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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
Sheraton Heathrow Hotel
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2,180 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Heathrow Hotel
See the most recent reviews
Showing 1,995: English reviews
Canton of Geneva, Switzerland
Reviewed 2 weeks ago

Have stayed at the hotel over the past few years, and the facilities were pretty dated. But they have done a serious upgrade and the rooms / facilities are a 100 times better now. The staff are always friendly and helpful, and the check-in has always been one of the fastest ones I've experienced. So overall a decent airport /...

Thank imadzafar
Sheraton_Heathrow, Front Office Manager at Sheraton Heathrow Hotel, responded to this review

Many thanks for your very kind comments, and we look forward to welcoming you on your retun. Paola

Genoa, Italy
Reviewed 2 weeks ago via mobile

I slept at this hotel for one night waiting for my flight. I fully understand that this hotels are made to host people waiting for flights but they are not comfortable. The price of Wifi is unbelievable high for 2017!!! Right now most of the hotels give internet access for free and you aspect something like this from the price...

Thank Daniel N
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you very much for your complimentary comments regarding our new rooms. If you require a Wi-Fi inclusive rate on your next visit please contact us directly when we would be more than happy to arrange this. James

Reviewed 3 weeks ago via mobile

This Sheraton tops it all. The rooms are great and the staff are very helpful. Breakfest was hot and had lots of varieties to choose from. The shuttle that goes from the airport to the hotel help maked the london experience.

Thank Joshua M
Manchester, UK
Reviewed 3 weeks ago via mobile

We stayed at the Sheraton courtesy of British Airways having missed our connecting flight at Heathrow. Having previous experience of airport hotels, particularly ones used by airlines for delayed passengers, we were not looking forward to it. However we were very pleasantly surprised. Check in was quick enough considering the long queue, the staff were very attentive and the room...

Thank nathsal
Bristol, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed night of 29th before flying out to NY for a short break. Rooms have recently been refurbished so everything was prestine with everything you needed for a relaxing night. Reception was friendly, efficient & helpful. Rooms clean and comfortable. Parking was plentiful right outside the hotel entrance. Half hourly hotel hoppa bus service to the terminals. Had a meal...

Thank StuartWood52
Richmond, Virginia
Reviewed 3 weeks ago

Stayed here when flying on to other destinations so was only here for the night. It is still being refurbished. The staff are helpful. The layout of the hotel is weird. It is confusing to walk to the rooms and then find the rooms. My room was not ready for human occupation. It had glue and other odors so strong...

Thank Thomas R
Sheraton_Heathrow, General Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for once again placing your comments on Trip Advisor. We look forward to welcoming you back soon. Andrew Huxsted

New Orleans, Louisiana
Reviewed 3 weeks ago via mobile

I was traveling between London and the airport over a four day period for meetings and entertaining, and while perfect for the Heathrow appointments, a bit far for the Central London. That said, it was do-able and my preference to doing Central London to Heathrow every day. The staff were great! The room was clean and comfortable. And the inclusive...

1Thank ethompsonator
Paris, France
Reviewed 4 weeks ago

Good amenities in the rooms which have been refurbished. Good Bar and Menu and Restaurant only a few minutes away from London Heathrow Terminals. Friendly Staff. Would recommend it if you have a short layover in London Heathrow.

Thank ecd3007
Manchester, United Kingdom
Reviewed 4 weeks ago via mobile

I have stayed in this property three times since the recent, much needed 'refurb' took place. Guest areas and the rooms are suitably clean, modern and stylish, and being a slave to various gadgets, (!) I appreciated the numerous power sockets/USB charging points dotted around the room. Where this hotel falls down is in its lack of consistency and attention...

Thank Alec P
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your comments following your stay with us. Please forgive us for any shortcomings which are due to a delay in delivery from manufacturers of certain items. We empathise with your frustration and you have a promise that things will be back to normal in 2/3 weeks. In the meantime should you be returning to Heathrow please contact...

Sydney, Australia
Reviewed 4 weeks ago via mobile

Stayed at this hotel prior to flying aboard. The hotel was pleasant enough & well priced and was fit for purpose, but lacked a bit of polish. The room was clean and fresh, but quite small and we could barely fit our selves and two large cases in. There was no hotel guide which was annoying and nominal toiletries. We...

Thank Bill W
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive comments following your stay and also for the constructive comments. We take note of each point made although there is little I can do regarding the size of room which is around 28m sq. Some people do not require Wi-Fi connectivity and are happy to work with the free Wi-Fi in the lobby. For these...

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 5,478 - ₹ 10,955 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London, UK
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
18 questions
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are good try though to book as SPG for extras. Avoid rooms 3230 to 3240 a/c bit noisy.”
hazardous2016, 26 Apr 2017 | Read review
“Try to avoid being at the back of the hotel overlooking the Heathrow detention center.... Not very nice!”
ecd3007, 31 Mar 2017 | Read review
“Rooms at the rear f the hotel are quieter, away from the road and airport noise, the trade off, not much of a view.”
garygeorge3, 19 Mar 2017 | Read review
“ask for ground floor”
Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
DHaskell59, 1 Jan 2017 | Read review
5 of 5