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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
Sheraton Heathrow Hotel
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2,158 Reviews from our TripAdvisor Community

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Showing 1,973: English reviews
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Plymouth, United Kingdom
Reviewed 4 days ago NEW

Pleasantly surprised at the quality of the room: obviously recently refurbished, modern, spacious and comfortable bed. All in all very good value. The only niggle I had was that I was asked to show photo ID at reception on checking in; as a UK resident who would carry a passport on them?

1Thank andyvally
Dubai, United Arab Emirates
Reviewed 6 December 2016

Thanks to Maria on the Front Desk who gave me wonderful experience of hospitality and courtesy. I had a really bad experience at the Sheraton Skyline prior to this visit so he welcome was a breath of fresh air compared to what I was expecting. The room was very comfortable and all amenities were new and functioning as they should...

1Thank 5StarSteve
About Hotel's Favourite Review
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your positive review regarding your recent stay and I will be sure to pass on your comments to Maria. We look forward to welcoming you back when you next pass through Heathrow. James

Reviewed 6 days ago NEWvia mobile

Upon arrival the check in clerk demanded photo identification . I asked why - "standard procedure "! What nonsense!! U.K. Citizens do not generally carry photo id and it is not a requirement . Room was clean and comfortable but wifi did not work. Queried this with a purported front desk 'manager' who was an amazing combination of condescending and...

Thank Pch2502
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Despite being a legal requirement in most other European countries, you are correct. Photo ID is not a legal requirement in the UK but it has been a Starwood policy for many years. This was introduced as a matter of security and I am sure you can understand that in this day and age is of the utmost importance. Clearly...

Lightwater Uk
Reviewed 1 week ago

Great location for anyone overnighting at Heathrow. I stayed for two nights and was pleasantly surprised. It's really easy to get to from the airport terminals, every 30 minutes a Hoppa bus will take you to and from the hotel. Car hire is available within the grounds of the hotel, Jaguar and BMW if you wanted to spoil yourself! Check...

Thank garygeorge3
Torre Del Greco, Italy
Reviewed 2 weeks ago via mobile

Really confortable hotel. First time I was reluctant to go in a hotel located near a airport....but it was and again is a good choice for my business trips. Rooms are large and quiet. Restaurant is good enough... I'll be back for sure...

Thank Donato C
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for placing your comments on Trip Advisor. We are however bemused as your comments do not seem to match the score. Therefore I would appreciate it if you could contact me in order to verify the situation. Many thanks. James

Bristol, United Kingdom
Reviewed 2 weeks ago via mobile

Room very comfortable. Staff friendly enough. I was only there for about 6 hours but happy with the room. Good location for terminal 5. Short journey. Loads of parking - I flew early in the morning and collected car in evening having stayed night before and rate of £15 very reasonable.

Thank Engbandh
Reviewed 3 weeks ago

Being reluctant to hotel close to airports, I was very much surprised with this one...being a friendly hotel, even being a larger hotel. Pros: - very clean rooms - friendly staff - nice restaurant, coffee shop and bar - airport shuttle deserves this hotel Cons: - overall fourniture a bit old, but well taken care

Thank euroluxtraveller
London, United Kingdom
Reviewed 3 weeks ago

We stayed here back in August before our flight from Heathrow Airport. the hotel is modern and very clean. Our room was large and comfortable, very quiet with a nice bathroom and toiletries provided. Most people staying here were airline staff and pilots etc so it really is an actual airport hotel, but none the less very was nice indeed....

Thank Catherine K
Reviewed 3 weeks ago

I have written this even before I left the hotel, mainly because after a previous visit being very diappointing, with a review posted to reflected that, I was somewhat sceptical about this occasion. To be honest after last time I probably wouldn't have booked again, but this booking had already been made. So, what a pleasant surprise to have a...

Thank Elaine66UK
Reviewed 4 weeks ago via mobile

I stayed last night at the Sheraton, the first thing that struck me was for a 400 room hotel the car park looked really small, perhaps there was more hidden elsewhere. As I got there mid afternoon I had lots of spaces to choose fm tho. The hotel gives a very grand feeling when you first walk in, check in...

Thank johnfB5678XU

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Paid Wifi
  • Paid Internet
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 5,346 - ₹ 11,538 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London, UK
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms at the rear f the hotel are quieter, away from the road and airport noise, the trade off, not much of a view.”
 of 5 bubbles garygeorge3, 19 Mar 2017 | Read review
“ask for ground floor”
 of 5 bubbles Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
 of 5 bubbles DHaskell59, 1 Jan 2017 | Read review
“Book a club room if you can.”
 of 5 bubbles francishurley, 6 Nov 2016 | Read review
“Ask for a newly renovated room”
  • Room #3222
  • Room #3222
  • Room #3222
 of 5 bubbles Lee_UK99, 30 Oct 2016 | Read review
5 of 5