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Sheraton Heathrow Hotel

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Sheraton Heathrow Hotel
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2,148 Reviews from our TripAdvisor Community

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Showing 1,965: English reviews
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Reviewed yesterday NEWvia mobile

Had to meet colleague from a 05.55 long haul flight. Decided to stay overnight here (meeting in London during the previous day and travel back to SW the next). Check in was good. An additional staff member arrived as the two on the desks were having to deal with some tricky clients. This meant I had no hold up. Room...

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Helpful?
1Thank benny_baracuda
Macau, China
Reviewed 1 week ago via mobile

I had stayed in this hotel in the past but I would highly recommend . The staffs very attentive and courteous and the room w the recent refurbishing just look marvelous and very comfortable . And the price is very good and affordable . Though a bit far from terminal but the hop on bus to the hotel make it...

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2Thank fedtnt
London
Reviewed 1 week ago via mobile

This hotel was fantastic from staff, room and dining. Highly recommended. Very clean with good size bathrooms and lovely toiletries. Pillows were a dream. Room service excellent.very helpful professional staff.

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2Thank AngelaFields
Los Angeles, California
Reviewed 2 weeks ago

This is a very dated hotel. Airconditioning was not working/cooling, carpets frayed , bathroom worn etc. However the poor rating is due to abysmal service. Check in person was rude and used inappropriate language with us. Completely unacceptable. The only redeeming quality at the hotel was the concierge staff.

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1Thank allaboard47
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for placing your comments on Trip Advisor, however I am a little bemused as all the air conditioning, carpets and bathrooms are all brand new, having recently been part of a recent £20m renovation. If you would be kind enough to contact us and let us know in which room you were staying I would be most grateful...

Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

I have Sheraton Awards and thought I would try this hotel ....what a mistake...from the moment we arrived this was a disaster...1 person on the check in desk, concierge couldn't speak good English, no restaurant open, room miles away, hotel being refurbished, it simply couldn't get worse Never again

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Helpful?
2Thank robert p
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment, and we are sorry that you did not enjoy the experience. We would be happy to discuss any specific aspect of your stay and I look forward to you contacting me personally. James

Durham, North Carolina
Reviewed 2 weeks ago

First, there are two Sheraton properties about 2 miles apart. The other is the Sheraton Skyline which seems to be better. I can say that only because our taxi took us to the wrong hotel first. At the skyline, they called a taxi to take us to the other one which turned out to be a ripoff - £24 and...

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Helpful?
1Thank ioj27
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for your notes on TripAdvisor regarding your recent stay. We will contact the Skyline reference the taxi driver, who may be in touch with you in the future. We thank you for the very kind comments whilst still taking on board areas for improvement. James

Rosemount, Minnesota
Reviewed 3 weeks ago via mobile

The Sheraton Heathrow is a nice hotel located near Heathrow airport. Friendly staff. Clean rooms. Not many restaurant options nearby. 9 British Pound round trip ride on Hoppa bus to and from Heathrow.

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1Thank JMikeTh
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for adding a comment for our hotel. We are glad you found our associates friendly and you enjoyed the cleanliness of our rooms. When next staying with us please contact our Concierge who will be more than willing to point you in the direction of many restaurants in the area. We hope to see you back soon. James

London, United Kingdom
Reviewed 3 weeks ago

I spent a pleasant couple of nights here in a newly renovated room. I liked the new style and modern touches implemented since my previous stay many years ago. There were plenty of power sockets, a vast range of tv channels, excellent wifi speed and good lights for reading in bed. The whole room was very clean and inviting. The...

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1Thank heb999
Liverpool, United Kingdom
Reviewed 3 weeks ago via mobile

If you need to stay around London Heathrow the location is perfect. I was first on the third floor, in a brand renewed room, and after an hour I started sneezing for the strong smell of paint. The room was beautiful, all the amenities you can look for in a good hotel, however I had to ask to change mine...

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Thank superstellina00
Sheraton_Heathrow, Manager at Sheraton Heathrow Hotel, responded to this review

Thank you for taking the time to comment on your stay. As you are probably aware, we are just finishing the refurbishment of all bedrooms, hence the plastic floor sheets. All amenities should have been in place and I apologise that this was not the case in your 2nd room. However these would have been quickly replaced if reported. Should...

Zurich, Switzerland
Reviewed 19 January 2017

So, I have stayed here before. I was much more impressed this time. First, ask for a room on the ground floor. Second, the service for check-in and check-out was much better. First time I at in the restaurant and it was actually pretty good. The room was warm, which was good. My one criticism is the print of for...

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1Thank Marnin72

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 

Additional Information about Sheraton Heathrow Hotel

Address: Heathrow Airport Colnbrook By Pass, West Drayton UB7 0HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 5,363 - ₹ 11,597 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London, UK
Hotel Style:
#7 Luxury Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Heathrow Hotel staff and other travellers.
17 questions
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Questions? Get answers from Sheraton Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for ground floor”
 of 5 bubbles Marnin72, 19 Jan 2017 | Read review
“Request a renovated room, but the mini-bar refrigerators are still missing as of Dec 2016.”
 of 5 bubbles DHaskell59, 1 Jan 2017 | Read review
“Book a club room if you can.”
 of 5 bubbles francishurley, 6 Nov 2016 | Read review
“Ask for a newly renovated room”
  • Room #3222
  • Room #3222
  • Room #3222
 of 5 bubbles Lee_UK99, 30 Oct 2016 | Read review
“ask for te executive package --excellent value”
 of 5 bubbles 113marttik, 22 Oct 2016 | Read review
5 of 5