We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Novotel London Heathrow

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Novotel London Heathrow
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,221 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Novotel London Heathrow
See the most recent reviews
Showing 2,003: English reviews
Reviewed 3 weeks ago via mobile

We're a family of 4, with an 11 year old and a 2 year old. We'd booked an overnight stay for our early morning flight without breakfast, we didn't use the restaurant so I have no opinion on this facility. On arrival, we were greeted by a member of staff who was very welcoming and great with the children. They...

 Report
Helpful?
1Thank Lyndsay C
BradleePillay, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Lyndsay C, Thank you very much for your review, I am pleased that you enjoy your stay with us. I will pass on your comments about the staff member who checked you in I'm sure it will serve as an encouragement. We look forward to welcoming you back soon in our hotel

Kingston-upon-Hull, United Kingdom
Reviewed 3 weeks ago via mobile

Very organised and friendly staff. Breakfast is very nice and what you would expect from a Novatel. The only downside is the bar and restaurant area is a little cold due to the high ceilings and glass roof.

 Report
Helpful?
Thank kriskiel752015
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Kriskiel, Thank you for providing us with some valuable feedback We are really happy to hear your stay with us was a good one and you were satisfied with our breakfast. Thank you once again for your review and I do hope to have the opportunity to serve you again in the near future

Poole, United Kingdom
Reviewed 3 weeks ago via mobile

The hotel is quite far from Terminal 5, £15-20 uber so just be aware. It is on the Hoppa bus route however. Room was clean and comfortable. No dressing gowns however and when we phoned to ask for some, none turned up. Swimming pool was warm and just big enough for laps. Restaurant was fine and averagely priced which was...

 Report
Helpful?
Thank Oooerrr
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Oooerrr, Thank you for your review, We appreciate your kind comments regarding the cleanliness of the room. I'm sorry that no dressing gowns has been brought to your room. Please be assured that I already forward your comments to my housekeeping and front office manager in order to prevent this issue. Also I'm sorry that you had to pay...

Reviewed 3 weeks ago via mobile

Theres a reason the suites are only £140 and I'm going to tell you why.... We stayed here before a flight, booked the suite as it was a very good price, didn't think anything of the price. The suite is covered in woodchip wallpaper (very 80's) the carpets looked like they'd been borrowed from a pub in the 70's and...

 Report
Helpful?
3Thank Thestudlibancritic
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Thestudlibancritic Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us....

Reviewed 3 weeks ago

Hotel is average, bar is ok, location is good. Glad of the carpark on site but had to pay for transfer to airport. The room itself was very small but not in the cosy sort of way. It was so hot in the room even with the temperature turned right down, I did not sleep a wink due to the...

 Report
Helpful?
Thank Chloe W
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Chloe W Thank you for your review on TripAdvisor. We very much appreciate your comments regarding your stay at the Novotel London Heathrow Airport. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive...

Brighton UK
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank lizzie3010
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Bournemouth, United Kingdom
Reviewed 4 weeks ago

Good hotel for staying if you are flying. Very convenient to the M4, and parking on site. Clean and comfortable, with reasonable food available. They will organise a taxi to any of the terminals at a reasonable charge, or there is a bus that services the hotel. Check in/check out really good and very efficient.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
1Thank Mr C
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Mr C, Thank you for sharing your thought and experience in our hotel. We are really pleased that you enjoyed your stay in our hotel and our location is in fact very popular among guests, so we’re glad you were happy with this aspect of the hotel. I very much hope to welcome you back to Novotel again in...

Stavanger, Norway
Reviewed 18 January 2017

A nice hotel with a great first impression and warm/calm atmosphere. Nice relaxing bar in the lobby area, which showed the footy, which was great. When we first arrived, even though I had written it in the order, they had not put a baby cot in the room and we were also told of a problem with delivery of bed...

 Report
Helpful?
2Thank Marc D
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Marc D Thank you for sharing your experience on TripAdvisor. I am glad to hear that you was firstly impressed by the atmosphere, the lobby and entrance, reading further I am greatly disappointed at the way your requests was handled. Over this period we did have an issue with our linen supplier, however this is not an excuse as...

Port Douglas, Australia
Reviewed 15 January 2017

The only thing good about this hotel was a staff member in reception that only been they 2 weeks, very friendly. The pictures looks like a new modern hotel, in fact old and tied hotel. Food totally rubbish something you find in a canteen 21 ponds for a buffet that is not worth 5 pounds . Breakfast is not any...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
1Thank InflightDiamondInSky
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear InflightDiamondInSky Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us....

Brisbane
Reviewed 15 January 2017

After reading recent review did not check in on line so arrived and met Ben. So helpful. Got room very quickly and were warned a party was on that night so noise may occur. Luckily I carry ear plugs so not a problem for me. Read to use key card with elbows to front but Ben also did tell us....

 Report
Helpful?
Thank RufusBrisbane
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear RufusBrisbane Thank you for your Great review. I am sure Ben will really be happy to hear that his service has been highlighted, He is truly an asset to the team. Once again thank you and we hope to see you soon. Regards

374 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (283)
Viewed
Room/Suite (78)
Viewed
Bathroom (37)
Viewed
Hotel & Grounds (39)
Viewed
Dining (17)
Viewed
View from Room (6)
Viewed
Pool/Beach Area (4)
Viewed
Family/Play Areas (2)
Viewed
Other (100)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (91)
Viewed
Room/Suite (32)
Viewed
Bathroom (2)
Viewed
Dining (13)
Viewed
Business Centre/Function Rooms (4)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (14)
Viewed
Other (25)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near West Drayton
0.2 km away
Crowne Plaza Hotel London-Heathrow
1.9 km away
Leonardo Hotel London Heathrow Airport
2.1 km away
Renaissance London Heathrow Hotel
Show Prices
Show Prices
Show Prices
3.7 km away
Sofitel London Heathrow
2.0 km away
Hyatt Place London Heathrow Airport
2.9 km away
Premier Inn London Heathrow Airport (Bath Road) Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,257 - ₹ 8,682 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity, Booking.com and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
34 questions
Ask a question

See all questions (34)

Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
“Pay for upgrade room, standard is tiny”
 of 5 bubbles 203chloew, 27 Jan 2017 | Read review
“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
5 of 5