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Novotel London Heathrow

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Novotel London Heathrow
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2,262 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 2,043: English reviews
Brisbane, Australia
Reviewed 12 January 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Carey W
Julian M, Manager at Novotel London Heathrow, responded to this review

Melbourne, Australia
Reviewed 10 January 2014

We booked into this Novotel to be close to Heathrow for an early morning flight. If you just need somewhere very basic to stay for one night, this hotel is ok. That said, given this is supposed to be a 4 star hotel, the overall quality was disappointing. We arrived after dark and the electronic sign on the hotel was...

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Helpful?
Thank Melb22
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Melb22, Thank you for taking the time to write a review about your experience following your stay with us. I am grateful for your extensive comments and we will look into the different subjects you have been referring to. I can already reassure you that your feedback will be very helpful to us. We look forward to welcoming you...

Aberdare South Wales
Reviewed 8 January 2014

We spent 2 nights here over New Years Eve as part of a tour. The hotel is clean and the beds are so comfy I didn't want to get up in the mornings. Food was really nice with a wide choice, however drinks were a bit pricey.

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Helpful?
Thank Joolsmay
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear TizzyMay, Thank you very much for your kind review. It is much appreciated and I can assure you that the team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind Regards,

Dallas, Texas, Usa
Reviewed 7 January 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank thumperhk
Julian M, Manager at Novotel London Heathrow, responded to this review

Hanoi, Vietnam
Reviewed 7 January 2014

We stayed here after a 12 hour long haul and a long wait for our bags at the airport. Check in was fast, free wifi, and fast room service. The room was easily big enough for two people and the bathroom was great. We had the buffet breakfast, which I did think was overpriced for what you could have.

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Helpful?
Thank Pintxos
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you for your review of our hotel. I was glad to hear that you were pleased with your stay and that you found our services to be fast and efficient. Thank you again and we hope to welcome you again soon. Best Regards,

Aberdare
Reviewed 6 January 2014

Stayed at the Novotel for 2 nights from the 30th December.. The room was large comfortable and spotless. The food was of a good standard and plentyfull. Enjoyed the swimming pool and disco evening. There was minor complaints which were dealt with pleasantly and within minutes as there was telephone access to staff 24/7.

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Helpful?
Thank Abercwmtaf
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Many thanks for your review following your stay in our hotel. I am delighted that you have enjoyed your New Year's eve with us including the room, the food, the swimming pool and the disco night. We are looking forward to welcoming you again soon. Kind Regards,

London, United Kingdom
Reviewed 4 January 2014

I recently spent one night at the Novotel Heathrow. The staff were very friendly upon arrival and throughout our stay. The triple room was clean, comfortable and modern, with a very nice power shower in the bathroom. There was free wifi access in our hotel rooms and in the restaurant and bar downstairs. I highly recommend booking the buffet breakfast...

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Helpful?
Thank grannywobbly
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Thank you very much for your kind review and for this excellent 5* rating, left on Tripadvisor following your stay in our property. What a great pleasure to read that you were fully satisfied by our property, enjoying the room, the shower, the free WIFI and our excellent buffet breakfast. We would be very pleased to welcome you...

Sydney, Australia
Reviewed 3 January 2014

We stayed here twice over a one week period whilst back in the UK visiting friends. We arrived at 6am after 24 hr flight and were very happy that there was a room available and we could check in early. Breakfast was fine, good value if you booked the night before or at the time of your booking. Overall I...

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Helpful?
1Thank james_ware
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear James, Thank you for taking the opportunity to review our hotel here on Tripadvisor. We a happy to read you enjoyed your stays on both occasions and we are looking forward to seeing you again soon. Kind Regards,

Bridgend, Uk
Reviewed 31 December 2013

We stayed at this hotel over a weekend to enable my wife and our 10 year old son to visit London for the weekend. The hotel is quoted as a Heathrowhotel but it is straight off junction 4 of the M4 - literally 100 yards off the junction in fact. The overall quality of the hotel was good, with an...

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Helpful?
Thank desmel1
Julian M, Manager at Novotel London Heathrow, responded to this review

Dear Guest, Many thanks for posting your comments here after your stay in our hotel. I was glad that you have enjoyed your stay and that you found the hotel to be of good quality. I have taken note of your comments about breakfast and about the bed. Thank you again for posting. We are looking forward to welcoming you...

Bristol, United Kingdom
Reviewed 30 December 2013

I stayed at this hotel 2days ago as a complimentary stay as my first stay i ate an egg shell which was inside my fried egg!! I was assured if i stayed again they would regain my trust in them.. however this stay was even more diabolical than the previous! My room 142 (Supposedly Executive) was absolutely freezing. I called...

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Helpful?
Thank Justine M
Julian M, Manager at Novotel London Heathrow, responded to this review

I am sorry you did not enjoy our Hotel and your complimentary stay. We do have an air conditioning/heating system in every room in Novotel London Heathrow and there are two settings on the remote so that that either cool or either hot air is blowing. I was disappointed to hear that the team did not explain the process clearly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,333 - ₹ 9,484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
36 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for a Executive Room instead of the Regular or Superior.”
 of 5 bubbles NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
 of 5 bubbles B9009QKgaryc, 1 Mar 2017 | Read review
“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
5 of 5