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Novotel London Heathrow

Expedia.comUS$ 88*
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Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Novotel London Heathrow
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2,341 Reviews from our TripAdvisor Community

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There are newer reviews for Novotel London Heathrow
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Showing 2,114: English reviews
Berkshire, United Kingdom
Reviewed 1 week ago

Stayed there recently with my partner before flying out from Heathrow. Has free bus to terminals but check for timetable. Taxis also available. Standard Novotel but with a nice pool. Room was excellent (Superior) with mini bar and BOSE speakers. All staff seem to be European but good level of service. Bit pricy but we got an advance rate and...

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Helpful?
Thank StephLoki
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear StephLoki, Thank you for taking the time to review us at the Novotel London Heathrow Airport. It was a pleasure to have you stay with us and your comments regarding our rooms and service are much appreciated. We hope to welcome you back soon and hope you had a safe flight from Heathrow. Kind Regards, Roberto A Welcome Manager...

Brisbane, Australia
Reviewed 1 week ago

We found this a very nice hotel and good value for money. We have stayed here several times before. The staff were very pleasant. Breakfast was of a good quality. For an airport hotel it worked very efficiently and is good value for money.

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Helpful?
Thank RichardGRigby
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear RichardGRigby, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. I am pleased to learn that you had an enjoyable stay at our hotel and that we could meet your needs. It is great to have you come back to us and we hope to be able to welcome you back...

London, United Kingdom
Reviewed 1 week ago via mobile

Not stayed overnight but use it often for stopping to do some work when travelling. Just off M4, parking fine, sockets for power in seating area and free wifi. Service very good and restaurant right there for breakfast and onwards.

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Helpful?
Thank jamming2016
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear jamming2016, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. I am glad that you enjoyed your day with us and that we were able to help you get some work done during your travels. It would be great to have you back with us and thank you for your kind...

Stowmarket
Reviewed 1 week ago

This hotel is great for an over night stay before flying out of Heathrow Airport, you get airpots transport for around £4 pp each trip each way, the rooms are comfy and clean, food available with a bar, park and stay is also good value

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Helpful?
Thank Brian J
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Brian J, Thank you for taking the time to review us at the Novotel London Heathrow Airport. Your comments regarding our hotel are welcomed and I am happy that you enjoyed your stay. We hope to see you again before you make another trip - safe travels. Kind Regards, Roberto A Welcome Manager Novotel London Heathrow Airport

Banstead, United Kingdom
Reviewed 1 week ago via mobile

Nice clean hotel in good location. Quiet. Great food. Service at front desk not great from Rio he was a very abrupt man but the new girl was lovely. Beds lovely and comfortable and well appointed rooms, conference rooms were good - high standard and food was excellent throughout. My only issue was the safe that managed to go to...

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Helpful?
Thank sukie2000
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear sukie2000, Thank you for taking the time to review us at the Novotel London Heathrow Airport. We are glad that you had a pleasant weekend stay with us and thank you for your lovely comments regarding our hotel, especially with regards to the conference rooms and our new receptionist. I apologise for the issue with your safe but I...

Reviewed 1 week ago via mobile

I've been staying here for work nearly every other week for 3 nights. It's been slowly getting shabby and need of a refurbishment in areas. The food menu is too small if you are here regularly. Service is slow as they change staff like underware. It's ok if you are staying just the night.

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Helpful?
Thank Jo R
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Jo R, Thank you very much for taking the time to review us at the Novotel London Heathrow Airport. I am most appreciative of your comments, as one of our most regular guests I especially take on board what you have said and I am sorry that your perception of our hotel is not what it should be. You...

Swansea
Reviewed 2 weeks ago

Very warm and friendly reception and efficiently dealt with finding an alternative room with a walk in shower. The two young ladies, one named Kaneira and Usha, were exceptional good and it was noticeable how well they dealt with guests The service for the evening meal was extremely slow but the food we had was very good..

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Aber1931
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear Aber1931, Thank you for taking the time to review us at the Novotel London Heathrow. I am pleased that you were happy with your stay and that you thought Kaneira and Usha were exceptional, I will certainly pass on your kind comments. I apologise for the speed of our service during the evening but appreciate that you thought the...

Reviewed 2 weeks ago

I was travelling with my two elderly parents after an intercontinental flight, and my father needed wheelchair assistance. The hotel staff were excellent, and changed our booking so that we would have not one but two ground floor rooms with an interconnecting door (so we effectively had an apartment for the night!). We had a very comfortable stay there. What...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank andysS4058WC
Roberto A, Front Office Manager at Novotel London Heathrow, responded to this review

Dear andysS4058WC, Thank you for taking the time to review us at the Novotel Heathrow. Firstly, my condolences about your mother, we are so sorry to hear that. From us at Novotel we are just glad that we were able to accommodate your and parents and yourself whilst you were here and make you all feel comfortable. I am grateful...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

Pre flight stay . Very handy location a few minutes away from terminal 2 .Very tasty meal with a welcoming chat offered by Sandra. Modern decor of hall and room with very comfortable beds. Welcoming bar well furnished with local drinks

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Helpful?
Thank A TripAdvisor Member
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear Jenny M, Thank you for taking the time to review Novotel London Heathrow Airport. We are delighted to hear that you were pleased with your stay with us. We are glad that we were able to provide you with everything that you needed for your stay and that you had a pleasant dining experience. We would also like to...

Chepstow, United Kingdom
Reviewed 2 weeks ago

Very handy hotel for staying, prior to flying from Heathrow. Good value for money. Rooms are a good size and beds very comfortable. The free wifi service has always worked well on stays here. Quick and easy check out facilities and good staff.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Jenny M
Roberto A, Manager at Novotel London Heathrow, responded to this review

Dear Jenny M, Thank you for taking the time to review Novotel London Heathrow Airport. We are delighted to hear that you were pleased with your stay with us. We are glad that we were able to provide you with everything that you needed for your stay and that you liked your room and comfortable bed. We would also like...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,716 - ₹ 10,176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
37 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“family suites were ideal for family of 4 with young children age 10 and 9”
mrsredmoid, 14 May 2017 | Read review
“phone ahead to make sure your room is ready do not beleive the 2pm check in availability stated”
451graemew, 3 May 2017 | Read review
“Queen size beds are good”
fredhasnoboys, 4 Apr 2017 | Read review
“Opt for a Executive Room instead of the Regular or Superior.”
NashP470, 20 Mar 2017 | Read review
“Become an accor club member to get reduced prices and other benefits”
B9009QKgaryc, 1 Mar 2017 | Read review
5 of 5
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US$ 88* /night
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Prices are for 1 room, 2 adults
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