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Novotel London Heathrow

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Novotel London Heathrow
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2,225 Reviews from our TripAdvisor Community

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Showing 2,007: English reviews
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Newcastle upon Tyne, United Kingdom
Reviewed yesterday NEWvia mobile

Perfect hotel for Heathrow terminals ... close to all terminals and paid shuttle bus available at reception ... very friendly staff and quickest check-in ever ... Hotel has car park in-front and just park the car collect the token while entering and submit the token at reception for the payment ... it's 12 pounds for 24 hours parking which is...

Thank kiranreddy p
Cambridge, United Kingdom
Reviewed 15 November 2016

So Me and My family arrived to stay over the night prior to a two week holiday. At check-in they were puzzled to see me arrive so early as I had booked the hotel a month later than my intended stay. OMG...The wife wasn't anywhere to be seen thankfully but my 13 year old son was listening with a grin...

3Thank Mark J
About Hotel's Favourite Review
BradleePillay, Manager at Novotel London Heathrow, responded to this review

Dear Mark J Thank you for your great 5 star review! It is always a pleasure to receive such positive feedback about the team, I will have share your kind words with all, I am sure that this will serve as encouragement and fulfillment in their roles. Once again thank you and we hope to see you soon. Regards

Los Angeles, California
Reviewed 3 days ago NEWvia mobile

This hotel is conveniently located in proximity but unfortunately the logistics of actually entering the parking lot of the hotel is annoying. This hotel while close to Heathrow is troublesome for taxis and uber drivers due to the unclear driving entrance. Therefore your ride may circle around several times prior to correctly entering the hotel grounds. This fun fact is...

Thank Tan818
Newton, Massachusetts
Reviewed 4 days ago NEWvia mobile

Fine meeting room. Good wifi for VPN. Great buffet breakfast. Bit of a pain to get to from Heathrow. Hotel shuttle is £5 each way and only every 30 min. Uber failed me as Heathrow wireless didn't extend to the Terminal 5 Uber pick up zone.

1Thank Drivin_and_Cryin
Milano, Italia
Reviewed 4 days ago NEW

The hotel is very pleasant as a whole, very comfortable and the rooms very nice, modern and quite clean. One good pro of this hotel is for sure the staff: people were extremely helpful and friendly. Instant check out - time saving. Unfortunately I have a quite serious remark: the whole floor of the breakfast area was awfully sticky.... Sorry...

1Thank koaluccia
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear koaluccia, We are very happy you enjoyed your stay with us at Novotel London Heathrow. I will personally inform our staff about the good feedback, and we will also take in consideration the constructive feedback and try to improve our service. We will alp hope to have you back with us soon! Thank you from all the Novotel London...

Haarlem, The Netherlands
Reviewed 5 days ago NEW

The staff at the reception is very friendly and efficient. Loved how quick and easy it was the check out! wish all the hotels learn from this one. The room and bathroom were clean , comfortable and quited. WIFI was strong . The breakfast had a good offer and it was included in the rate. Arriving by car was somehow...

SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear AUKASISA, Thank you so much for your great feedback. It is always a pleasure to hear that our guests are enjoying our services, staff and facilities! I will personally take a moment to share the good feedback with all my colleagues. Thank you so much from all the Novotel London Heathrow team. We hope to have you back with...

Reviewed 1 week ago via mobile

Nice friendly staff willing to fill you in on anything extra you might need.Only stayed one night and arrived really late.Lovely clean hotel and room had everything you need but the only downside was there was no water for the kettle. On the whole a lovely stay and would definitely recommend this hotel to friends and family.I'm coming back again...

2Thank Evelyn E
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Evelyn E, A big thank you from all our team for your lovely review! It is always a great news knowing that our guests are happy with our services and in particular with our staff. Could not be more proud to share the good feedback with the team. Thank you from the all staff of Novotel London Heathrow, we...

Monchengladbach, Germany
Reviewed 1 week ago

I can really recommend the hotel. The service and rooms are outstanding. The only disadvantage I noticed is, since the parking is for free it seems that there are more and more cars long term parked and not moved within a week once. The hotel should consider to take notes of the plates upon arival and departing of the guests.

Review collected in partnership with Accorhotels.com
1Thank Suedschwede1970
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Suedschwede1970, Thank you for your fantastic 5 stars review. It is always a massive pleasure hear that our customers are satisfied with what we are offering. I will personally take in consideration and share your feedback regarding the park space. Thank you for staying with us, we hope to see you in a near future. From all the staff...

Reviewed 1 week ago via mobile

We don't go to many hotels but this one was lovely. Very friendly staff .. lovely clean room / bathroom . Breakfast ok.. cooked part of buffet slightly dry but lots of other food available. Only reason for 4 out of 5 was it was so HOT. Uncomfortably so. I would however visit again so shows it was good.

1Thank Rebecca B
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear Rebecca B, Thank you for your amazing review. It is always a pleasure to hear that our customers are satisfied with our services and facilities. We will definitely take your feedback in consideration, as we are always trying to improve our hotel. We are hope to have you back in the near future. A big thank you from all...

Bedfordshire, United Kingdom
Reviewed 1 week ago

A great stay at this very affordable hotel, only five minutes from the terminal 2, we stayed in a suite modern and clean, we didn't mind the separate toilet at all, in fact it's quite convenient if two of you wish to use both at the same time! The customer service was without doubt right up at the top, from...

Review collected in partnership with Accorhotels.com
1Thank JDMBeds
SilviaSpanu, Manager at Novotel London Heathrow, responded to this review

Dear JDMBeds, Thank you indeed for your 5 start review! We are very delighted you enjoyed your stay with us and, we cannot wait to host you again and surprise you even more in the nearest future! I will take personally the pleasure to tell my colleagues and the staff that you have been delighted with our service. Thank you...

383 photos of this hotel

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All Traveller Photos (292)
Room/Suite (78)
Bathroom (37)
Hotel & Grounds (39)
Dining (17)
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Pool/Beach Area (4)
Family/Play Areas (2)
Other (109)

Management photos: Courtesy of the property manager

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Room/Suite (32)
Bathroom (2)
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Business Centre/Function Rooms (4)
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Hotel & Grounds (14)
Other (25)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 

Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Region: United Kingdom > England > Greater London > West Drayton
Price Range: ₹ 4,246 - ₹ 8,741 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, ACCOR and Priceline so you can book your Novotel London Heathrow reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
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Questions & Answers

Here's what travellers have asked, with answers from Novotel London Heathrow staff and other travellers.
34 questions
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Questions? Get answers from Novotel London Heathrow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“interior one”
 of 5 bubbles AUKASISA, 22 Feb 2017 | Read review
“All rooms are very quiet.”
 of 5 bubbles marcelot845, 10 Feb 2017 | Read review
“Ground floor room was allocated to us, this was very quiet.”
 of 5 bubbles Candy2214, 1 Feb 2017 | Read review
“Pay for upgrade room, standard is tiny”
 of 5 bubbles 203chloew, 27 Jan 2017 | Read review
“Away from lifts.”
 of 5 bubbles RufusBrisbane, 15 Jan 2017 | Read review
5 of 5