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Premier Inn London Hayes, Heathrow Hotel

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#8 of 12 Hotels in Hayes
Certificate of Excellence
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Premier Inn London Hayes, Heathrow Hotel
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416 Reviews from our TripAdvisor Community

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Showing 414: English reviews
Worcester, United Kingdom
Reviewed yesterday NEW

I did not know about the good night sleep guarantee or else I would have registered a claim. The sheets did not fit properly I was told this is company policy. The bed was old and tired with a hole in the middle. There was a lot of noise people going up and down the stairs. The bathroom fan was...

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Helpful?
Thank PetercV1995AC
Swansea, United Kingdom
Reviewed yesterday NEW

Been here twice now over the period of two years and I've never had a problem. It's located close to a good supermarket and various fast food outlets as well as other shopping opportunities. The hotel itself is the usual fast check-in, straight to the room, no worries sort of affair. Everything is pretty much as you'd expect. Very clean...

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Helpful?
Thank Matthew J
London, United Kingdom
Reviewed yesterday NEW

Hotel is 15 minutes from Heathrow Terminal 5 - if you transfer in the middle of the night. It is 45 minutes from the airport in the rush hour. When we booked, other hotels (nearer to Heathrow) charged for parking while you are abroad and offer a free shuttle bus to the airport. Premier Inn offered free parking while abroad...

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Thank TrevorAtWork
Reviewed 2 days ago NEWvia mobile

Stayed at this hotel due to emergency purpose. We booked double room but the room was small and the price was expensive. In addition we paid for our breakfast too.Will not opt to stay here in future..

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Helpful?
Thank Yaadhav
WhitbreadHotels, Premier Inn Team at Premier Inn London Hayes, Heathrow Hotel, responded to this review

Hi there Thanks for taking the time to review your stay at London Hayes, Heathrow. It's disappointing to read that the room was found small for your stay. Our rates fluctuate based on demand and availability and I apologise that you found your reservation to be expensive. Our pricing team monitor the prices for our guests to ensure we're competitively...

Hebden Bridge, United Kingdom
Reviewed 5 days ago NEWvia mobile

Overnight stop on a 4 day business trip. Use this chain as they have baths. Nice to have a good soak after a day travelling. The restaurant next door is great, filled with locals as well, which is a good sign. Good food as a bonus. Breakfast staff need to up their game though. Service is too slow.

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Helpful?
Thank jacquelinehargreaves
Manchester, United Kingdom
Reviewed 1 week ago

They need to improve their level of service and fulfill the commitments they make with customers. My booking was all messed up although we had spoken to the manager week before arrival as it was a group booking but on arrival my rooms were double instead of family rooms.

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Helpful?
Thank saleem870
WhitbreadHotels, Premier Inn Team at Premier Inn London Hayes, Heathrow Hotel, responded to this review

Hi there Thanks for taking the time to share your review. I'm sorry to hear of the mix up with your booking and I would like to get this picked up with the team. I have sent a private message in order to obtain your booking details so we can get this looked into. Kind Regards Amy

Teignmouth, United Kingdom
Reviewed 1 week ago

Stayed for2nights lots of contractors staying maybe due to scafolders advert on tv but lot of noise after returning from next door public house lots of door slamming late at night... good breakfast lovel staff nice reception staff

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Helpful?
Thank arrowrider
London, England, United Kingdom
Reviewed 2 weeks ago via mobile

So me and my partner visited this Premier Inn and were please but there are a few things they could do better. The free wifi is rubbish. The entrance is not clear at all. But what they do well is important. Comfy bed Clean room Spacious room Well priced. So the summary. It's ok but no thrills

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Thank Marcio A
Sheffield, United Kingdom
Reviewed 3 weeks ago via mobile

A lot more tired that most premier inns and the bathroom was ridiculously small. The fourth bed was like sleeping on a park bench and the receptionists were pouncing on you to see if you were ready to check out when I went to the car - at 8am! Really lets the entire chain down.

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Helpful?
Thank Kingofgeography
WhitbreadHotels, Premier Inn Team at Premier Inn London Hayes, Heathrow Hotel, responded to this review

Hi there, Thanks you for your review. It's disappointing to hear that you were let down by the quality of the hotel. At Premier Inn we hope for our guests to enjoy their time within a clean and comfortable environment and I apologise that this wasn't the case for you. We do have a rolling refurbishment plan in place for...

Reviewed 3 weeks ago via mobile

Bit of a pain to find the car park entrance and you have to get a ticket to put in your car. Staff were friendly and late checkout at 12 is good. Room clean etc just had noisy people upstairs! Couldnt hear any noise from outside and good blackout curtains.

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Helpful?
Thank William P

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Twenty minutes from the airport and handy for heading to up to RAF Northolt or over to Wembley ... more   less 

Additional Information about Premier Inn London Hayes, Heathrow Hotel

Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,072 - ₹ 7,884 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Hayes, Heathrow Hotel 3*
Number of rooms: 86
Reservation Options:
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Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn London Hayes, Heathrow Hotel Greater London, UK
Hotel Style:
#2 Family Hotel in Hayes
#5 Romantic Hotel in Hayes
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Hayes, Heathrow Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Hayes, Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport hotel good parking just lots of contractors as guests noisy”
 of 5 bubbles arrowrider, 23 Nov 2016 | Read review
“Top floor rooms are quieter, if you ask they will put you at the end of the corridor that is away from the stairwell. Room 228 was good.”
 of 5 bubbles 346BenW, 17 Oct 2016 | Read review
“Don't leave the window open! You will regret it as its bloody noisy outside!”
 of 5 bubbles LennyB75, 5 Oct 2016 | Read review
“No tip - my room was very quiet, though not too sunny.”
 of 5 bubbles L4433JXterryc, 22 May 2016 | Read review
“upstairs are quiter but no lift”
 of 5 bubbles 22Atomic, 11 Jan 2016 | Read review
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