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Holiday Inn London - Heathrow Ariel

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Holiday Inn London - Heathrow Ariel
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1,462 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,362: English reviews
Sydney, Australia
Reviewed 8 September 2015 via mobile

We arrived at terminal 4 and went to collect the rental car from Avis and preceded to the hotel arriving at 24.00hrs after some delay with luggage,only to find no porters so I use a trolley to take our luggage to our room,the next day we had to change rooms so I brought our luggage down and put it in...

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Helpful?
Thank Bond00798
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Bond00798, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the shortage of staff during your stay. We will look into this concern. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or...

East Sussex, United Kingdom
Reviewed 7 September 2015

I had an early morning flight from Heathrow and this hotel was a great location. Easy access to the airport - only 10 minutes from Terminal 3. Room was a good size and very clean. Nice bar and restaurant . Good value for money.

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Helpful?
Thank Brian C
Ipswich, United Kingdom
Reviewed 1 September 2015

Called in here for Breakfast after flying back from Malaysia. The car park was free for 30 minutes and then £12 after which seemed a bit steep. The breakfast was ok with a fairly good choice. Hot drinks have to be obtained from a waitress. The first cup of coffee was offered when I arrived but service was not so...

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Helpful?
1Thank Caverkat
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Champagne 1, Thank for your complimentary review regarding your stay with us. Our staff take great pride in truly delivering a great guest experience. We hopw you visit us again. Sincerely Stephen Brown

London, United Kingdom
Reviewed 1 September 2015 via mobile

We stayed at this hotel on the 23/8 2015 ,when we first drove up ,we were a bit weary... But suprise suprise.... Once you entered reception it was quite different....staff at the reception were very welcoming , room was clean and tidy....tea and coffee in room. Breakfast. .....Staff we very accommodating, polite & friendly...Breakfast was hot and fresh......well done Aireal...

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Helpful?
Thank champange1
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Champagne 1, Thank you for your complimentary review about your stay with us. Our staff take great pride in delivery a truly great guest experience. We hope you visit soon. Sincerely Stephen Brown

Qualicum Beach, Canada
Reviewed 1 September 2015

We stayed here as we were returning home the next morning. We were looking for something clean, well located and reasonably priced. The Heathrow Ariel fit the bill. The room was small but clean and reasonably comfortable. We had a good sleep up early and off to the airport. The staff were friendly and they included internet which you usually...

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Helpful?
Thank larryjude
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear larryjud, Thank for posting a review. I was pleased to read you had a comfortable stay with us & you thought it was money well spent. We look forward to welcoming back soon. Sincerely Stephen Brown

Wisconsin
Reviewed 1 September 2015

Our travel agent had checked that this hotel had a shuttle to Heathrow, since our one-night stay would culminate in a flight. It turned out that there indeed is a shuttle, but is provided by a bus company at the traveler's expense. We were met by uninterested staff at reception, not rude, just not friendly. Entering our room, we noticed...

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Helpful?
1Thank ggbeaumont
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear ggbeaumont, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for your disappointing guest experience due to the room condition. There can be no excuse for any of our valued and loyal guests not to receive a truly Great Experience when they visit us, and I’m sorry this wasn’t the...

Northampton, United Kingdom
Reviewed 27 August 2015

We used this Hotel as we had an early start to a trip to Austria so combined a stay with parking. We were not expecting too much but we were very please we picked this hotel from the many offering this service. First of all my heart felt thanks to Shuja Khan on Reception a very friendly and professional member...

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Helpful?
1Thank Marcus-NoPM
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Marcus-NoPM Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Your compliement on Shuja's professionalism will be passed on to him and I was pleased to read you got home safely. Thank for once again for your feedback. We hope you will visit us again. Sincerely Stephen...

Derby, United Kingdom
Reviewed 24 August 2015 via mobile

I stayed here as working a few miles away but I will remember this for future trips away when flying from Heathrow or working nearby. There is a regular shuttle bus to the terminals and plenty of parking. The food was ok, a bit slow in seeing me waiting for a table then actually taking my order.... oh, and leaving...

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Helpful?
Thank Tony_and_Kay
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Tony & Kay, Thank you for taking the time to place your review. My apologies for the wait in our restaurant for your food, was glad the food was nice & well presented. Customer Service is always our key focus, & your comment is appreciated. I was pleased to read about you returning to stay again with us on...

New Delhi, India
Reviewed 22 August 2015

My past experience at the Holiday Inn wasnt much to talk about but this time around the staff was sensitive and since I was staying for few days, I could find major change in service and quality of the rooms. Its proximity to Heathrow and connectivity to Central London thru muti-modal transport helps the traveler alot. I would recommend to...

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Helpful?
Thank singhkjmr
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Mr Singhkjmr, Thank you for taking the time to review your recent stay with us adn that you guest experience was good with servie & quality of room. I look forward to welcoming you back in the near future. Sincerely Stephen Brown

Hitchin, United Kingdom
Reviewed 22 August 2015

Decide to stay in hotel near airport to get some rest before an early flight, not a brilliant idea particularly if using public transport. Taxi from coach station cost £12!(1 mile journey) shuttle to airport in the morning somewhat cheaper but took a while to drive a short distance. was unable to purchase shuttle ticket at the hotel as their...

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Helpful?
Thank Iain M
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Iain M, Thank you for taking the time to place your review, and as the General Manager of this hotel I would like to offer my sincere apologies for your disappointing Guest Experience of our hotel. Customer Service is always our key focus, therefore I should appreciate it if you would spare me a few moments of your time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,161 - ₹ 8,253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The interior hallway is circular and narrow. I like a room close to the lift.”
 of 5 bubbles jetsetgypsy, 16 Jan 2017 | Read review
“Be a member of the IHG reward club to get a room on a higher level.”
 of 5 bubbles DavidP734, 30 Dec 2016 | Read review
“not overlooking the car park”
 of 5 bubbles gille913, 21 Dec 2016 | Read review
“Good for Heathrow departures”
 of 5 bubbles 743neilr743, 10 Dec 2016 | Read review
“Ask for a room overlooking the Airport - Room 378 is fantastic”
 of 5 bubbles malcm685, 7 Dec 2016 | Read review
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