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Holiday Inn London - Heathrow Ariel

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1,492 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn London - Heathrow Ariel
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Showing 1,392: English reviews
Reviewed 22 October 2015 via mobile

Warm welcome,clean room. What more can you ask for? Comfy bed - great location. Only downside not a runway room! Would definitely stay here again when traveling from London Heathrow- literally 5 minutes from the airport - plenty of choice of ways to get there too!

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1Thank Tracey T
Eastbourne, United Kingdom
Reviewed 18 October 2015

Recently stayed this hotel on business and had to report some poor service. Visited the area and stayed here on leisure with 5 other friends and have to say their commitment to making improvements from my last visit was all too clear to see. From the front desk check in and welcome as an elite spire member through to the...

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Thank Vince M
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Vince M, Thank you for posting a review and was pleased to read you had a enjoyable stay. I will pass on your comment about ' well done everyone in the team !!! We hope you visit us again. Sincerely Stephen Brown

Manchester, United Kingdom
Reviewed 18 October 2015

Stayed here for one night very enjoyable stay. Good location and only 30 minutes into London Centre. Easy check in and check out. Rooms bit small but adequate for a short stay, toiletries, hair dryer, iron all supplied. Let down on tea/coffee facilities only 2 cartons of milk for double room and no tea bags, but not a big deal....

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Thank 187069Naga_28
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear 187069Naga_28, Many thanks for taking the time to place your review, and for your very kind comments. We value your feedback. We hope you will visit us again. Sincerely Stephen Brown

Lake Saint Louis
Reviewed 17 October 2015

I thought the room was rather small for the price they charge me. I made advanced reservation for Friday night and price was $75 USD. Then my plans changed and I had to add 2 more nights (Wed. & Thurs) and they charged me $220 USD per night for close in reservations. I thought that was gouging and highway robbery....

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Thank Gary S
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Gary S, Thank you for taking the time to review your recent stay with us. Our prices are in-line with all the hotels in the Heathrow Area, which as you know is highly competitive. We appreciate your comments & hope to have the opportunity to return back in the future. Sincerely Stephen Brown

Oxford, United Kingdom
Reviewed 17 October 2015

I stayed at the ariel hotel last week as I had an early flight Sunday morning, the room was small but functional and clean, bed was comfy, the only problem was the noise from inside the hotel, ie flushing of toilets and slamming of doors and chatter, the walls are very thin.so my sleep was very disrupted. The staff are...

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Thank Kevin L
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Kevin38L, Thank for your review. Your feedbak is appreciated. Please accept our sincere aplogies for the distrubance you experienced. We welcome the opportunity to serve you again in the near future. Sincerely Stephen Brown

Bristol, United Kingdom
Reviewed 16 October 2015

Stayed here 11 Oct 15 before flying out to honeymoon in Sicily on 11th for 10 days. Emailed hotel that it was the day after our wedding and we found chocolate dipped fresh strawberries and a chilled bottle of sparkling Pinot Noir in the room. Hotel staff were exceptionally friendly and helpful and the food in the restaurant was superb....

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Thank AndyK815
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear AndyK815, Thank you for taking the time to place your review, It was a pleasure to read that the staff looked after you and you had a fantastic night to relax. It's something our staff takes great pride in, so we value your feedback. We hope to see you in the near future. Sincerely Stephen Brown

Reviewed 15 October 2015 via mobile

The rooms are a bit small and tired. However the staff in all areas are very friendly,attentive and approachable. The food was very good and I enjoyed all my meals there. Only annoying thing was the "voice" in the lift said we were going down when we were going up.......a little confusing at times. Would recommend this hotel

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Thank Freddiejake
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Freddiejake, Thank for your post. I was plased to read you had a good stay & all the staff were friendly,attentive and approachable. We look forward to welcoming you back again. Sincerely Stephen Brown

NW England
Reviewed 15 October 2015 via mobile

Had a problem parking but luckily a resident was just leaving as I asked about parking at reception Was originally assigned room 159. It's on the inside of the "wheel" and there was hardly any room to walk round the bed. Have never seen such a small double. No way can this meet brand standards. Reception moved us to an...

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Thank LeicaUser
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear LeicaUser, Many thanks for taking the time to place your review. My apologies that your stay did not meet your expectation, espcially the size of your room. Being a round hotel the inner rooms are smaller. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We...

Auckland
Reviewed 15 October 2015

Wonderful hotel near airport. Room was a reasonable size and in good condition. Quite an expensive taxi ride to get to hotel and managed to find out about the bus that went to airport from the front entrance to hotel.

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Thank cakeAuckland
Stephen B, General Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear cakeAuckland, Thank you for your review. Positive feedback is always welcome. Look forward to you visiting us in the near future. Sincerely Stephen Brown

Malmo, Sweden
Reviewed 14 October 2015

Stayed here last week and luckily only for sleeping since the first impression of a modern new hotel did not last very long. The room was very dull and had not been renovated for a long time and considering the high price payed I had expected a lot better standard in the room.

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Thank skylt
IHGCare, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear skylt, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room being dated. We will look into this concern. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,385 - ₹ 8,442 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Holiday Inn at all costs really going downhill”
 of 5 bubbles coling652, 24 Mar 2017 | Read review
“Have a high floor .Also buses to take you to airport stops right outside hotel ☺”
 of 5 bubbles janetfoster1950, 23 Feb 2017 | Read review
“Join IHG Priority Club for deals............”
 of 5 bubbles talentpicker, 23 Feb 2017 | Read review
“rooms on the side near the airport so that you can see the planes coming in and out”
 of 5 bubbles catherinelF1653ZD, 20 Feb 2017 | Read review
“Stay somewhere else. Do not stay here if you are trying to impress someone.”
 of 5 bubbles tonyjane, 13 Feb 2017 | Read review
5 of 5