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Holiday Inn London - Heathrow Ariel

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Holiday Inn London - Heathrow Ariel
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1,437 Reviews from our TripAdvisor Community

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Showing 1,339: English reviews
Liverpool, United Kingdom
Reviewed 3 days ago NEWvia mobile

Having to work down in the area for a few months I have a good choice of hotels to stay - however the friendliness, familiarity and professionalism the staff provide is second to none, this has me continually coming back to Ariel. Curtis and his team ensure the customers are treated as guests and the levels of service provided outweigh...

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Helpful?
Thank James F
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear James, Thank you for your review! I am happy that we provide such a good service that you keep returning to our Hotel. Our team here does make our hotel and I am glad you have noticed that. We look forward to continue delivering this level of service! We hope to see you soon. Kind Regards Curtis Goodwin Guest...

Manchester, United Kingdom
Reviewed 5 days ago NEW

Lovely room, plenty of space for luggage and a wonderful view over the runways.The reception staff were very helpful, giving us directions to the local pub to eat at night and bus times back to the airport. Would stay there again if travelling from Heathrow. Used the Shuttle bus - they go really fast, so hold on tight!

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Helpful?
Thank stellamaher
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Stella, Thank you for your review! I am happy that you have had a great stay with us due to your spacious room and helpful reception staff! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Reviewed 6 days ago NEWvia mobile

I stayed in an 'executive' room.... I'm not too sure what the difference is although I did have a mini bar containing 4 cans of soft drinks, 2 waters a Mars bar and apple. I also had what was the most uncomfortable leather armchair placed next to the bed- it looked nice tho! I found the reception staff to be...

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Helpful?
Thank bigman1979
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that you have had a brief but good stay with us due to our polite and professional staff! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Bristol, United Kingdom
Reviewed 1 week ago via mobile

Dropped car off here before heading over to the airport but as we had plenty of time we had a few drinks and some whilst watching the rugby, staff we really friendly as they were when we returned from holiday and had a very comfortable stay, breakfast was really nice, good stay

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Helpful?
Thank bristolbest
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am happy that you have had a great stay with us due to our friendly staff and reallt good breakfast! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Exeter, United Kingdom
Reviewed 1 week ago

I have to say - I was not expecting very much.... However! The staff were simply brilliant from start to finish - Nothing was too much trouble, they were friendly, polite and all demonstrated their personalities freely. Jayden on the bar was someone i would like to make a special mention to - He was a perfect gent and an...

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Helpful?
Thank JamesReeves
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear James, Thank you for your review! I am happy that you have had a great stay with us due to the quality of our staff here! I am even more glad that you noticed our Barman Jayden, who I agree is a great asset for us! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Largs, United Kingdom
Reviewed 1 week ago

Stayed for one night on business. Handy for LHR and for heading west in the morning. Staff friendly and attentive, room comfortable and excellent dinner with good service. Breakfast selection good. I first stayed at this hotel some 40 years ago and some areas like the corridors are certainly in need of upgrading /modernisation. Would certainly use this hotel again.

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Helpful?
Thank Iain M
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Iain, Thank you for your review! I am happy that you have had a successful stay with us due to our location and friendly staff. We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Norwich, United Kingdom
Reviewed 2 weeks ago

I know this is a personal view but this is exactly the kind of hotel I dislike. Corporate, dull and fraying at the edges. It needs a bit of an uplift. I was taken aback by the tiny double room with hardly any space around the bed. The room was very cold and I was pleased to see a plug...

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Helpful?
Thank Jenny F
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Jenny, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to the size of your room and temperature. We had a problem with our heating system during your stay hence the portable heater left in your room, these circumstances for unforeseen and we tried our best to adapt. I...

Swansea, United Kingdom
Reviewed 2 weeks ago

Stayed here for one night only. The walls are quite thin, I could hear whoever was in the room next to me having a bath quite late at night, also the sound of the TV. Furniture is tired looking, bathroom in need of refurbishment, looked like the bath was peeling!! Considering it is in an competitive area I expected more.

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Helpful?
Thank wendy j
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Wendy, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to the overall condition of our hotel, we are fully aware of this. A refurb is imminent in the new year so please check back! There can be no excuse for any of our valued and loyal guests not...

Dallas Fort Worth
Reviewed 2 weeks ago via mobile

A single night only, it was a small room, but just fine for one person. Note that the walls are quite thin, so earplugs are a must. I was able to hear the person in the next room with so much ease, my concerns for sleep quality led me to request another room, which was granted to my appreciation. The...

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Helpful?
Thank Angela H
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Angela, Thank you for your review! I am happy that you have had a good stay with us due to the overall service you have received. The condition of our hotel is known to us and we are pleased to announce a refurb in 2017! We hope to see you soon. Kind Regards Curtis Goodwin Guest Relations Manager

Brighouse, United Kingdom
Reviewed 3 weeks ago via mobile

The website gave the impression the rooms are average size but believe me they are smaller than you can imagine.he building being round they are cheese shape. Stay here only A/ If there is nothing else B/ If you only have a few hours, get here late and have to get up early before the dark morning turns light and...

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Helpful?
Thank Eurows
Curtis G, Guest Relations Manager at Holiday Inn London - Heathrow Ariel, responded to this review

Dear Guest, Thank you for your review! I am sorry that we have not met your expectations on this occasion due to our size of our rooms. Unfortunately for us we can not change the shape of our building without spending Millions, we do offer larger rooms on the outer of our ring shape building and we have happy to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn London Heathrow Ariel is located conveniently just minutes away from London Heathrow Airport. We are a short ride on the Heathrow Express from Central London. Being the first Airport Hotel at Heathrow we know what it takes to make it feel 'home from home'. We offer our guest's designed blackout rooms with double glazed windows to help with a good nights sleep and a fresh start before your meeting or a long flight. The Holiday Inn London Heathrow Ariel offers Airport Parking at very competitive rates. Either flying for business or leisure, you can benefit from our Park and Fly package All the bedrooms and the public area have Air Conditioning and standard Speed Internet Access. The Holiday Inn London Heathrow Ariel offers a fully equipped, purpose built conference centre for your meeting and training needs. The Airport Shuttle operated by BAA & National Express, Hotel Hoppa H6 runs to & from the hotel and Heathrow Airport terminals 2 & 3 and Hotel Hoppa H56 runs to & from the hotel and Heathrow Airport terminals 4 & 5 every 15 minutes everyday. Adult price is 4.50 per person one way. From Terminal 4, take the Heathrow Express (Free) to T2 & 3 and then take the Airport Shuttle as above. Secondly there is also FREE London Bus' available from just opposite the hotel to take you to terminals. (285,111,105,140) these four bus' will take you to Terminals 2 & 3. The (423) Bus will take you to terminal 5 and the (555 or 556) will take you to Terminal 4 for FREE. You can also get the (285) to Hatton Cross for FREE this is also a London Underground Station. All these FREE bus' also are FREE for coming back from Terminals. Thirdly we have Taxi's on call to take you to all Terminals, 2 & 3 is £10 and 4 & 5 £16 for a standard Taxi. Kids Stay & Eat Free* *Terms and Conditions apply. ... more   less 

Additional Information about Holiday Inn London - Heathrow Ariel

Address: 118 Bath Road, Hayes UB3 5AJ, England
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,836 - ₹ 9,399 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn London - Heathrow Ariel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Holiday Inn London - Heathrow Ariel Hotel Hayes
Holiday Inn Hayes
Hayes Holiday Inn
Holiday Inn London - Heathrow Ariel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London - Heathrow Ariel staff and other travellers.
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Questions? Get answers from Holiday Inn London - Heathrow Ariel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an airport view if you like watching planes”
 of 5 bubbles stellamaher, 2 Dec 2016 | Read review
“ask for a decent sized room”
 of 5 bubbles jennyf436, 23 Nov 2016 | Read review
“Awayt from the lift”
 of 5 bubbles KINGSB364, 9 Nov 2016 | Read review
“Noise level was zero.”
 of 5 bubbles BrigittaH_13, 4 Nov 2016 | Read review
“Third floor are more new rooms but really small”
 of 5 bubbles petrost694, 19 Oct 2016 | Read review
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