We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Mercure London Heathrow Hotel

Expedia.comUS$ 70*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 141*
US$ 70*
US$ 141*
US$ 70*
US$ 141*
US$ 70*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Mercure London Heathrow Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

729 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Mercure London Heathrow Hotel
See the most recent reviews
Showing 684: English reviews
Stoke-on-Trent, United Kingdom
Reviewed 14 October 2015

Im annoyed as stayed here as had to attend a Funeral only to find no mention of parking charges when booked. When I arived I was told it is £10.00 per night parking which was a shock as it was not cheap to stay there. Nice size roon but noisy fan in bathroom on all the time

 Report
Helpful?
Thank Norman R
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave feedback following you recent stay. I was very sorry to hear of the reason behind your visit. With regards to parking, please be assured that all third party websites along with our own, state that onsite parking incurs a cost. This is standard practice in all Airport hotels and in...

England
Reviewed 14 October 2015

I have read the positive reviews and wonder if I was staying at the same hotel as they were a long way from my experience? I stayed in this hotel for one night since I was catching a plane early the next day, Parking was tight and they charged £10 per night for this. The lobby was modern and contemporary...

 Report
Helpful?
Thank Steve041
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please...

Leirsund, Akershus, Norway
Reviewed 13 October 2015 via mobile

Good price for nice room. When we missed our flight we ended up at this hotel. We arrived late and were on our way early on. The hotel upgraded our room for free! It was spacious and clean, and a great not-too-soft bed. All quiet. Could have been better service in the bar, but all in all a nice stay....

 Report
Helpful?
Thank Jan_Robert_P
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Jackson General Manager

Reviewed 12 October 2015 via mobile

Stayed here the night before my friend had an important interview , close to terminal 5 and easy links! When we walked in we both said how lovely it looked. Friendly staff and simple check in! Got to our room , dropped our bags and headed to the restaurant. Food was tasty just a little expensive for the price, but...

 Report
Helpful?
Thank Ambermounsey
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Earls Barton, England, United Kingdom
Reviewed 12 October 2015

I had minimal expectations of a very functional 'service' hotel for Heathrow travellers and was pleasantly surprised at the welcome and the quality of the room. The roar of planes and M4 traffic was there still, but deadened a little. What was really good was the quality of the food on offer. Service was a bit hit and miss but...

 Report
Helpful?
Thank Steve L
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Jackson General Manager

Cork, Ireland
Reviewed 11 October 2015 via mobile

The hotel is a 10min trip on the hotel hopper bus from the airport. Our room was huge with a queen bed and sofa plus the tv was big as well. There were a few issues in the bathroom as the shower door and a gap which meant that the floor was flooded after a quick shower. Also the toilet...

 Report
Helpful?
1Thank Woody8276
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Jackson General Manager

Reviewed 11 October 2015

Despite the stars shown on the website of the hotel, I would say that this hotel is rather basic. For those who have early flights to catch, perhaps this is one of the options (probably a cheaper option compared with the other ones available near the airport). Please be aware that there is no complimentary shuttle running between the terminals...

 Report
Helpful?
Thank Yu D
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard Jackson General Manager

Northern Virginia
Reviewed 10 October 2015

My first choice at Heathrow, the Sofitel that is attached to Terminal 5, was WAY too expensive, so I chose the Mercure principally for the price (168 pounds for 2 nights). The HVAC wouldn't adjust, but since it was October, that wasn't a big deal. I heard people walking in the room above, but again, not a big issue. The...

 Report
Helpful?
Thank luv2travl003
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review following your recent stay. I was sorry to hear of the problem you encountered with the Hotel Hoppa service. As you rightly mention, there are two services that operate. They are H8 for main Terminals. The service for Terminal 5 has an additional 5 in the number and...

Melbourne
Reviewed 9 October 2015

Review collected in partnership with Amoma.com
 Report
Helpful?
Thank susann997
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Derby, England, United Kingdom
Reviewed 7 October 2015 via mobile

I haven't seen the standard rooms but the executive rooms are pretty spacious and worth the extra cost. Good stop after a long flight before your next destination! Good access to london heathrow and to central london as well. Rooms were clean and wide variety available for menu as wel. Also recommend getting the room upgrade if you need late...

 Report
Helpful?
Thank Noa F
GM-MLHR, General Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Richard Jackson General Manager

189 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (150)
Viewed
Room/Suite (28)
Viewed
Bathroom (11)
Viewed
Hotel & Grounds (16)
Viewed
Dining (16)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (39)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (11)
Viewed
Dining (8)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (8)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Hayes
1.5 km away
Ibis London Heathrow Airport
1.8 km away
Novotel London Heathrow
Novotel London Heathrow
#5 of 12 in West Drayton
2,338 reviews
1.7 km away
Premier Inn London Heathrow Airport (Bath Road) Hotel
Show Prices
Show Prices
Show Prices
1.2 km away
Premier Inn London Heathrow Airport (M4/J4) Hotel
2.4 km away
Leonardo Hotel London Heathrow Airport
1.7 km away
Crowne Plaza Hotel London-Heathrow
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,460 - ₹ 8,209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Hotels.com, Orbitz, Hotwire, Booking.com, Travelocity, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Mercure London Heathrow Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, Greater London, UK
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
28 questions
Ask a question

See all questions (28)

Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lifts are a must for accessibility.”
boba169, 17 May 2017 | Read review
“away from lift”
Tinkerbell070, 10 Apr 2017 | Read review
“choose a room by the road rather the courtyard.”
Villa57, 30 Mar 2017 | Read review
“I had room 72 on the ground floor. Room 10 had the noisy pipes”
Jackeyp, 2 Mar 2017 | Read review
“106 next to the lift facing a quiet car park”
angelacX523TQ, 27 Feb 2017 | Read review
5 of 5
Expedia.com
US$ 70* /night
View Deal
Orbitz.comUS$ 70
Hotels.comUS$ 70
AMOMAUS$ 141
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates