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Mercure London Heathrow Hotel

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630 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Lutterworth, United Kingdom
Reviewed 1 week ago

Quite away from Heathrow ( price?) but accesable by Hoppa Bus.Rather tired place , lifts out of order which is not great when passengers are arriving or going.Quite a check-in wait , you'd think they would be prepared at all times.Rooms small(price).Allow plenty of time when travelling by air early morning as horrendous rush-hour traffic

Review collected in partnership with Accorhotels.com
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Helpful?
Thank HappyNZTraveller
London, England, United Kingdom
Reviewed 1 week ago

The title gives it away but I'd struggle to give this 4 stars, but I didn't pay 4 star money. For the money I paid, I'd say the hotel is excellent value for money. The lifts didn't work so we climbed 2 floors with cases to get to our room. Borders restaurant was really good and worth actually eating at....

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Helpful?
Thank Shani R
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, We appreciate you taking the time to leave a review regarding your stay at the Mercure London Heathrow. It was disappointing to read that we may not have reached your expectations. As you correctly mentioned the lift was out of service but can confirm that it is now in full working order. On a positive note it was...

Reviewed 2 weeks ago

We stayed at the Mercure for 2 nights awaiting a flight to Canada. What a splendid stay! The room was comfortable, the food was divine and the staff were friendly and very accommodating. It is modestly priced, a shuttle ride from Heathrow and off the beaten path...that horrible strip of big chain hotels...the Mercure is tucked away in a quiet...

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Helpful?
2Thank Sandra K
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review. It was pleasing to read that your stay at the Mercure London Heathrow was a pleasant one and look forward to being of service again in the near future. Yours faithfully, Ana Merriman Operations Manager

Colchester, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed in room 060. No sleep because of very loud plumbing noise that sounds like a fog horn. Random timing lasting for a couple of minutes. Rooms are little tired. Bar food OK. Staff good and parking easy.

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Helpful?
1Thank StCrispen
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. My apologies that your experience did not meet your expectations and also that you were awoken by noise from the plumbing system. Following your review we were able to investigate this further and the issue has now been resolved. On a...

Reviewed 2 weeks ago

This hotel is pretty basic, the room are a bit dated and small but similar to a Travelodge/Premier Inn in style/décor. The staff are friendly and polite but the overall room cost did not include breakfast which was £15 a head! The breakfast choice was okay but very limited. The hotel was busy with guests so it obviously gets business...

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Helpful?
1Thank Susiekay62
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind regards, Ana Merriman Operations Manager

Cardiff, United Kingdom
Reviewed 2 weeks ago

New-ish hotel very well located for airport. Clean and well appointed rooms with very friendly staff. Bar meals are good value and very tasty. Limited parking may be a problem as first come first served.

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Helpful?
1Thank Mike E
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleased to read that overall you enjoyed your stay. Kind regards, Ana Merriman Operations Manager

Reviewed 3 weeks ago via mobile

Small and clean hotel, small rooms. Free wifi . But prepare to face racist behavior in the hotel. We were given dinner vouchers by British air ways and hotel staff showed rude behavior towards us when we went for dinner. No serving water , clear racism towards non whites

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1Thank jack h
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review. Following your review I would be happy to discuss the problems you encountered. If you could contact me by email operations@mlondonheathrow.com providing a contact telephone number. Kind regards, Ana Merriman Operations Manager

Royal Leamington Spa, England, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here for the night before an early morning flight. Check in was slow have waited over 10 mins after being ignored. Clearly they are understaffed. While checking in, there was a couple complaints about their room conditions. Rooms was cold even heating on full. This is the poorest stay I have with the Accor chain.

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Helpful?
Thank Kwok Hei L
Cheshire,England
Reviewed 3 weeks ago

Bought a great package from APH including a family room here, a night's parking at this hotel and 4 days T5 meet and greet parking. The car park here was pretty much full, a couple of spaces left but all are very narrow so we got our A4 in but a Mercedes estate had to go elsewhere as they couldn't...

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1Thank Llamasontheroad
Essex
Reviewed 3 weeks ago

I stayed here on Business just before Christmas, I booked a single room which was exactly that, though really more like a broom cupboard with a bed, the shower room was tiny too, however just for the one night was fine. The night I was there, there was a party going on in the ballroom which was right next door...

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Thank bigships

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 3,685 - ₹ 6,415 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors may have less trouble with noise leakage from other rooms”
 of 5 bubbles Llamasontheroad, 1 Jan 2017 | Read review
“we had carpark lights on the whole time outside our window”
 of 5 bubbles giggsAlvechurch, 19 Dec 2016 | Read review
“Ask for rooms closure to the entrance.”
 of 5 bubbles JayantM, 10 Dec 2016 | Read review
“Check room size before you book”
 of 5 bubbles D1445FEjohnr, 6 Dec 2016 | Read review
“away from M4”
 of 5 bubbles 460MartinG, 19 Nov 2016 | Read review
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