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Mercure London Heathrow Hotel

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Mercure London Heathrow Hotel
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652 Reviews from our TripAdvisor Community

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Showing 613: English reviews
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Reviewed yesterday NEWvia mobile

For what I paid I didn't expect much, my main criteria is cleanliness, the hotel was for one night only so extra luxuries don't bother me much. However, the hotel and my room massively exceeded expectation. The staff are friendly and helpful, the bar is realistically priced. I'd definitely stay again

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Helpful?
Thank Tracy W
Nashville, Tennessee
Reviewed 2 days ago NEW

I don't work in the hotel/hospitality industry. But if I did, one of the first things I would try to do is accommodate travelers arriving at an international airport my hotel is near. Early morning arrivals have been happening for a while. So, why are there never any rooms ready for those who want to check in before noon? It...

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Helpful?
Thank TENNDAWG
Reviewed 3 days ago NEWvia mobile

Stayed here before flying to JFK, saves getting up early from home and sitting on the M25, Staff nice, room nice, has fridge, coffee and tea maker, Bar and restaurant onsite, bar open till midnight If you drive here and don't book via the Heathrow website they will charge a £10 for using the hotel car park Will definitely stay...

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Thank Kizza001
Grantham, United Kingdom
Reviewed 4 days ago NEW

Review collected in partnership with Accorhotels.com
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Thank trevoro356
Cardiff, United Kingdom
Reviewed 5 days ago NEW

Nice room, lovely bonus of a decent bar in hotel with reasonable prices. Close to airport and m4, just what we needed. Parking was easy to find and only £10 for the night which is a bargain in London.

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Flissy_d
Reviewed 6 days ago NEW

We stayed at the Mercure London Heathrow Hotel the weekend after valentines day to celebrate that and our 6th year anniversary. The staff at reception were very helpful and friendly and quickly ran us through the check in process. The hotel was beautiful - very clean, tidy and modern. There is a bar, gym, meeting rooms, restaurant, lobby, 2 floors...

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Helpful?
Thank JazzyInWonderlust
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review on your stay at the Mercure London Heathrow Hotel, it is always pleasing to read that we have achieved our guests expectations. Thank you once again, and we hope to be of service again in the near future. Kind regards, Ana Merriman Operations Manager

Kent
Reviewed 6 days ago NEWvia mobile

We booked our overnight stay at this hotel and added the meal and breakfast as additions to our stay. Parking was simple and our check in just the same on the way to our room we met a member of staff who was really welcoming and friendly which summed up our stay. The room was lovely and we were rewarded...

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Helpful?
Thank Trevor1958
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleased to read that you enjoyed your stay. Thank you for highlighting that your found the team to be helpful, I will be sure to share this feedback with them. Kind regards, Ana Merriman Operations Manager

Reviewed 1 week ago via mobile

With a quick stop in London I was not disappointed. Quick shuttle from Terminal 5. Rooms were clean and quiet. Receptionist efficient and friendly. Breakfast was plentiful. I will definitely recommend a stay here.

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Helpful?
Thank Nigel B
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review on your stay at the Mercure London Heathrow Hotel, it is always pleasing to read that we have achieved our guests expectations. Thank you once again, and we hope to be of service again in the near future. Kind regards, Ana Merriman Operations Manager

Graz, Austria
Reviewed 1 week ago via mobile

Since all flights got cancelled I was stranded in London. The Mercure Hotel Heathrow was pretty much the only available hotel and that was good. Great staff, single room was small but very clean, bed was comfortable, location in greater London, about 15 mins from LHR but no airport/airplane noise whatsoever! Glad i got to stay in this new and...

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Helpful?
Thank Barbieee27
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a positive review on your stay at the Mercure London Heathrow Hotel, it is always pleasing to read that we have achieved our guests expectations. Thank you once again, and we hope to be of service again in the near future. Kind regards, Ana Merriman Operations Manager

Ipswich, United Kingdom
Reviewed 1 week ago via mobile

One night stopover before a flight so not looking for anything spectacular. The main reception area and bar are very nice. However, the gym is so poor it may as well be shut. Treadmill doesn't work and cross trainer is an antique. My room was on the ground floor and in a wing of the hotel. Tiny room, so much...

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Helpful?
Thank Tomf0212
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Kind regards, Ana Merriman Operations Manager

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 3,754 - ₹ 6,502 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
27 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of early check in charge if you arrive early.”
 of 5 bubbles TENNDAWG, 24 Feb 2017 | Read review
“away from lift”
 of 5 bubbles JazzyInWonderlust, 20 Feb 2017 | Read review
“If lift not working then ask for a ground floor room.”
 of 5 bubbles srquarry, 1 Feb 2017 | Read review
“Don't have a room on the ground floor”
 of 5 bubbles seleeyore, 25 Jan 2017 | Read review
“Higher floors may have less trouble with noise leakage from other rooms”
 of 5 bubbles Llamasontheroad, 1 Jan 2017 | Read review
5 of 5