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Mercure London Heathrow Hotel

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1 room 2 adults 0 children
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Mercure London Heathrow Hotel
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703 Reviews from our TripAdvisor Community

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Showing 659: English reviews
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Reviewed yesterday NEW

The staff at the hotel were super friendly and helpful and there are quite a few amenities at the hotel, while the location is excellent with the airport shuttle available. My complaints would be that the pillows were rock hard while the shower kept switching from boiling hot to freezing cold. If these two things were fixed, I would definitely...

Thank Gillian B
Reviewed yesterday NEWvia mobile

We stayed here as we were going to Legoland it was part of a deal it's 35-45 mins away . Staff were friendly , beds comfy , the kids had to share a bed settee but we made a bed in the floor with cushions for our 8 year old as the 15 yr old wouldn't share !! Tv and...

Thank Nikkijhj
Reviewed yesterday NEW

We attended a party at the hotel facilities and stayed overnight. The positive: staff is friendly and helpful, bar & restaurant with good offerings although expensive. The negative: bathroom very small, especially the shower-box, and, we are normal sized people. The room was average clean. Did not try breakfast since we had an early flight. Shuttle service was perfect. Cost/benefit...

Thank MagrusCascais
Thonon-les-Bains, Rhône-Alpes, France
Reviewed 5 days ago NEW

Nothing of much interest within a 15 - 20 minute walk. Stayed here before, and found this hotel to have what I needed. The bar service is slow because there appears to be only one person serving at peak times. The menu is pretty god, unexpectedly so for this kind of budget hotel. And the food service in the restaurant...

Thank Edwin B
Reviewed 6 days ago NEWvia mobile

Stayed for 1 night as as part of a Legoland package no couldn't fault our stay at all. Car park is small, but we arrived at 7pm and even with a wedding being held there still managed to find a space. There are car park tariffs and pay machines in the car park, we had parking as part of our...

Thank Jojo96
Reviewed 1 week ago via mobile

The worst hotel iv stayed in. Beds were uncomfortable, ants in the bathroom. Small tin rooms. Requested a COT for my 18 month old daughter at the time of book, yet none was given and she had nowhere to sleep. Car park was a nightmare, no parking available most of the time. Staff very unprofessional and unhelpful also very rude...

Thank Critic_no1
Reviewed 1 week ago via mobile

Arrived and found there was no car park space at all, had to leave my car on a double yellow line all night and it didn't feel secure in the slightest. Next, the restaurant is grossly overpriced for very average, very salty food! Kids were all screaming the place down, which is not the fault of the hotel I know....

Thank Kerry B
Derby, United Kingdom
Reviewed 1 week ago via mobile

Took my nephew to Legoland and chose this hotel for the short stay package. It's less than 25 mins from Legoland and worth it for such a good deal. Reception staff were amazing and gave my nephew an activity pack. Room was perfect for me and my nephew- spotlessly clean and modern bedroom. Bathroom looked a little less smart but...

Thank DerbyDiner1977
Newmarket, United Kingdom
Reviewed 1 week ago via mobile

Checked in around 10pm after a two hour drive to check out at 6.30am Staff at the reception desk had no idea when I asked questions about the meet and greet parking situation for the morning even though it is booked through the hotel. When we got in our room it was so hot! We turned the heating down to...

Thank Geogie10
Ipswich, United Kingdom
Reviewed 2 weeks ago

We stayed here before and early flight and it was great food was lovely and service excellent . Would defiantly stay here again.The parking is opposite the entrance and a small two storey place . Not sure if full where you would park .

Thank Tinkerbell070

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  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,081 - ₹ 7,190 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from lift”
Tinkerbell070, 10 Apr 2017 | Read review
“choose a room by the road rather the courtyard.”
Villa57, 30 Mar 2017 | Read review
“I had room 72 on the ground floor. Room 10 had the noisy pipes”
Jackeyp, 2 Mar 2017 | Read review
“106 next to the lift facing a quiet car park”
angelacX523TQ, 27 Feb 2017 | Read review
“Deluxe room maybe they are bigger”
K9fredlab, 27 Feb 2017 | Read review
5 of 5