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Mercure London Heathrow Hotel

Expedia.comUS$ 70*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 141*
US$ 70*
US$ 141*
US$ 70*
US$ 141*
US$ 70*
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Mercure London Heathrow Hotel
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729 Reviews from our TripAdvisor Community

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Showing 684: English reviews
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Reviewed 6 days ago NEWvia mobile

Upon arriving parking was fine as was check in. The room we stayed in was very small and had slanted ceilings as it was on the second floor. Me being 6ft plus I had to be carefull getting in and out of bed or I would have cracked my head. The room is very very cosy with it being pretty...

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Helpful?
Thank Stuart B
Torquay, United Kingdom
Reviewed 1 week ago NEW

This was the 2nd time we stayed as a family for a trip to Legoland. 1st time we had a slightly bigger room but this was adequate for us. Staff were pleasant, dinner was ok and breakfast really good. Problem was the bed. I know that a bed is a personal thing but the beds are cheap and poor quality...

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Thank Andrew B
Nottinghamshire, United Kingdom
Reviewed 1 week ago via mobile

The room we had was very small and smelt damp. Very noisy too, especially next doors plumbing! In need of refurbishment. The reception area was very nice and staff were very pleasant. Parking is limited, but the hotel found a space for us on the road nearby. Get there early if you want a proper parking space. Good location for...

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Thank Lisat69
Reviewed 1 week ago

A good place to stay when you are flying in the morning. Only 10 GBP for cab ride to terminal 3. Staff was helpful and friendly. We didn't try the restaurant, but it looked OK. Nice place. What do you want more than a clean quiet place to sleep -- which this hotel offers?

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Helpful?
Thank Bruce T
Weston-super-Mare, United Kingdom
Reviewed 1 week ago

We stayed over night before flying to NZ and found the hotel staff very helpful the food was good and the room was comfortable and clean ,would definitely use the hotel again , they arranged the airport shuttle to take us to T3 .

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Helpful?
Thank Bob A
Atlanta, Georgia, United States
Reviewed 1 week ago via mobile

We were so pleased to have such a nice place to spend the night with our unexpected layover at Heathrow provided by British Airways due to a missed connection from Paris to Atlanta via London. We had a very comfortable family room with separate small bedroom for our daughter! We had a tv in each room, a small refrigerator, a...

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1Thank Ron M
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave such a fantastic review of the Mercure London Heathrow Hotel. Kind regards, Ana Merriman Operations Manager

Lowestoft, England, United Kingdom
Reviewed 1 week ago

We have used this hotel a few times for overnight stays and parking before heading off on holiday from Heathrow Airport, which was the case this time. The hotel gave us an upgrade to a privilege room (normally £25 supplement) which had a nice coffee pod machine as well as a few extra facilities etc. There should have been some...

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Helpful?
Thank Davidjellis
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review. It was pleasing to read that overall your stay was a comfortable one. Kind regards, Ana Merriman Operations Manager

Peterborough, United Kingdom
Reviewed 1 week ago

We booked a pre flight stay with parking. The room was comfortable, the food was good and reasonably priced, the staff were all helpful and friendly. The car was in the underground car park so was still clean when we returned after our holiday. Overall very pleased with the service and price.

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Helpful?
Thank Yvonne N
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I was pleasing to read that you enjoyed your stay. Kind regards, Ana Merriman Operations Manager

London, United Kingdom
Reviewed 2 weeks ago via mobile

I chose Mercure because they usually have a good standard for their hotels. When I arrived it's £10 for parking, parking was fine, there was many spaces. The hotel looks really nice and the staff are very friendly and welcoming, all the staff greet you through the hotel which is nice. My room was a good size and looked clean....

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Helpful?
Thank smilingbutterfly
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. On...

Washington DC, District of Columbia
Reviewed 2 weeks ago

The fire alarm went off while I was sleeping.... twice.... when I returned to my room after the episode, the key no longer worked. I understand it wasn't the staff's fault the alarm activated, but it took a long time to shut it off, and I was exhausted!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank S9112GWbarbarag
GM-MLHR, Manager at Mercure London Heathrow Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave a review. My sincere apologies that your nights sleep was disturbed by the fire alarms going off, this unfortunately was caused by another guest and was dealt with as quickly as possible. Thank you once again for taking the time to share your feedback. Kind regards, Ana Merriman Operations Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to Mercure London Heathrow Hotel. 184 fully refurbished bedrooms and public areas, situated less than 2 miles from London Heathrow Airport. Ideally located for Stockley Park and offering easy access to Central London and the M4 / M25 motorways." Mr Richard JACKSON, Hotel manager ... more   less 

Additional Information about Mercure London Heathrow Hotel

Address: Shepiston Lane, Hayes UB3 1LP, England (Formerly Comfort Hotel Heathrow)
Region: United Kingdom > England > Greater London > Hayes
Price Range: ₹ 4,457 - ₹ 8,139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Heathrow Hotel 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Comfort Inn Hayes
Comfort Hotel Hayes
Mercure London Heathrow Hotel Hayes, Greater London, UK
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Heathrow Hotel staff and other travellers.
28 questions
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Questions? Get answers from Mercure London Heathrow Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lifts are a must for accessibility.”
boba169, 17 May 2017 | Read review
“away from lift”
Tinkerbell070, 10 Apr 2017 | Read review
“choose a room by the road rather the courtyard.”
Villa57, 30 Mar 2017 | Read review
“I had room 72 on the ground floor. Room 10 had the noisy pipes”
Jackeyp, 2 Mar 2017 | Read review
“106 next to the lift facing a quiet car park”
angelacX523TQ, 27 Feb 2017 | Read review
5 of 5
Expedia.com
US$ 70* /night
View Deal
Hotwire.comUS$ 70
MercureUS$ 70
AMOMAUS$ 141
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*Disclaimer
Prices are for 1 room, 2 adults
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