We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN Palace Hotel & Casino

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 3 more sites!
Professional photos
BEST WESTERN Palace Hotel & Casino
View Map
{"widget":{"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

850 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN Palace Hotel & Casino
See the most recent reviews
Showing 839: English reviews
1 review
Reviewed 5 January 2016 via mobile

It was a very good and enjoyable 4 day stay. All the staff were extremely polite and helpful. Will definitely recommend to family and friends. We had a room with a sea view and enjoyed listening to and seeing the sea. Will definitely return to visit in the summer. Just all round most enjoyable.

Helpful?
Thank Wendybaxte
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 January 2016 via mobile

I booked 5 rooms for 2 nights at a cost of over £1,000. I received 2 rooms where the window would not close, 1 room that had a major leak, 1 room with black mould in the bathroom and 1 ok room. I was told by a totally unhelpful duty manager "Ian" (wouldn't give me his surname) that I'd agreed... More 

Helpful?
4 Thank David C
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see... More 

Travellers are raving about these Douglas hotels

Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 January 2016 via mobile

We booked into the hotel for New Years Eve. The cost was £200 for the night (£70 for other nights) for a deluxe room and breakfast. It also included a black tie dinner and dance. Whilst it may seem a lot for one night I was very impressed with the New Years Eve dinner/dance. The food was excellent. 3 courses... More 

Helpful?
Thank antrn
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve. I am glad that you feel that you got good value for money for your stay at our property and enjoyed seeing the new... More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 December 2015 via mobile

There are some good points to this hotel. The food from the bar was very nice. The gym is handy for a quick workout. The pool and spa area is nice and relaxing. The room was always set and cleaned every day with fresh towels. All what you would expect from a big hotel. Unfortunately thats where it ended. The... More 

Helpful?
2 Thank Mark M
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see... More 

cheshire
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 December 2015

I have stayed in a number of Best Western hotels and I have to say this one is not one of their flag ships. On arrival we were greeted by helpful and friendly staff, prior to going to the room we had a drink in the bar. Now I have to say the bar is very nice with great views... More 

Helpful?
Thank lou4406
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see... More 

Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 November 2015 via mobile

I booked in here on the winter offer of 3 course dinner, bed and breakfast for 2 priced at £75 which is brilliant value for money. The hotel is in a great location, although the building itself is dated. my room was spotlessly clean, well laid out and warm.The bathroom was small and the shower could do with being upgraded... More 

Helpful?
1 Thank PrincessKaz
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Thank you for your lovely comments they have been passed onto the staff, a business is only ever as good as the staff that they employ and i am happy to say we have a friendly efficient team. We strife to make sure that we provide a... More 

Cardiff, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 November 2015

Booked a deluxe room, comfy bed and pillows, amazing view out to sea, could hear waves crashing on shore at night. Was given a room with an interconncting door to next room. Really dont think this is appropriate for a female travelling alone. Neighbour snored all night too.. Hotel looked tired, in need of a refurb. Seats in bar area... More 

Helpful?
Thank ww2222016
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.Thank you for your honesty in both were we achieved your expectations, and where we unfortunately did not for which i apologize. By telling us about your stay and how we can improve, you are helping... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 November 2015 via mobile

On entering the hotel I was shocked to find that I had to pay and display at a parking machine outside, 2 steps away from the hotels reception. I have traveled around the world stayed in many hotels (some of which were Best Western) and can categorically say I have never been asked to "Pay and Display" in a car... More 

Helpful?
5 Thank justjust1
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that... More 

London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 November 2015

If you like your décor from 70s stay here. I enjoyed the access to the health and fitness centre but it needs a revamp. The whole building needs to get into 21st century to attract a younger crowd. Included breakfast was very good although the items left out on the hot plates do tend to get dry so maybe don't... More 

Review collected in partnership with Best Western GB

Helpful?
Thank ssharm1
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see... More 

186 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (107)
Viewed
Hotel & Grounds (12)
Viewed
Bathroom (2)
Viewed
View from Room (20)
Viewed
Room/Suite (17)
Viewed
Dining (7)
Viewed
Pool/Beach Area (3)
Viewed
Other (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (79)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (57)
Viewed
Dining (13)
Viewed
Room/Suite (3)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Douglas hotels
1.0 km away
Sefton Hotel
Sefton Hotel
#12 of 22 in Douglas
543 reviews
1.4 km away
The Claremont Hotel
The Claremont Hotel
#3 of 22 in Douglas
325 reviews
0.2 km away
Ascot Hotel
Ascot Hotel
#2 of 22 in Douglas
310 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
The Welbeck Hotel
The Welbeck Hotel
#1 of 22 in Douglas
324 reviews
0.0 km away
Mannin Hotel
Mannin Hotel
#4 of 22 in Douglas
97 reviews
0.0 km away
The Empress Hotel
The Empress Hotel
#6 of 22 in Douglas
488 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: ₹ 4,467 - ₹ 6,615 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Priceline and Odigeo so you can book your BEST WESTERN Palace Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man, UK
Hotel Style:
#2 On the Beach Hotel in Douglas
#2 Luxury Hotel in Douglas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for a sea-view, totally worth the extra cost.”
 of 5 bubbles MrsLordy, 17 Nov 2016 | Read review
“There are lots of sea view rooms but it seems you have to ask for one rather than being offered one”
 of 5 bubbles applegate69, 9 Nov 2016 | Read review
“Stay elsewhere”
 of 5 bubbles goats71, 31 Oct 2016 | Read review
“Rooms facing the wooded area, as opposed to the sea facing rooms, would be quieter”
 of 5 bubbles DanB508, 31 Oct 2016 | Read review
“Third floor rooms (odd numered) were decent with excellent views - just bring some ear plugs!”
 of 5 bubbles Pete_5h, 27 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay