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BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
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886 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Palace Hotel & Casino
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Showing 875: English reviews
Peel, United Kingdom
Reviewed 3 weeks ago

Review collected in partnership with Best Western GB
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Helpful?
Thank birchen0ugh
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Manchester, United Kingdom
Reviewed 3 weeks ago

Looked good on the website with professional photos- but the reality is complete opposite .Tiny rooms. mattresses that have seen better days ,Hotel decor is that of the Hotel in "the shining".mirrors of poor quality on the ceiling ,omg!! Carpet is threadbare and shabby ,as is the hotel in general dull, drab, shabby,dirty, and depressing.It's advertised as disabled friendly ,...

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Helpful?
1Thank punters20142016
Gateshead, United Kingdom
Reviewed 3 weeks ago via mobile

Reception: - Very robotic, I found them unfriendly. Especially when I wanted to change my room. But at the same time, they didn't say anything procedurally incorrect. Still there is something about helping guests and giving a little bit more. Food: - Was okay, in the evening. Eggs were cold in the morning. Casino: - very rude and unfriendly. Saw...

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Helpful?
1Thank Jonathan H
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 4 weeks ago

Firstly arrived at hotel the entrance off the main street is doom and gloom, there is a lift that takes you upto the first floor but you cannot find reception, after going up and down several floors we eventually found someone to ask and apparently tha main entrance is not at the front but round the backbthrough a delapidated carpark...

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Helpful?
1Thank Angela P
Leicestershire
Reviewed 4 weeks ago via mobile

I've just returned from 1x night stay @ The Best Western Palace Hotel & Casino. It's centrally located overlooking the sea, I had a sea view room which was an OK size it the bathroom was a strange lay-out. I could sit on the toilet and wash my hair in the bath if I wanted too. The hotel could do...

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Helpful?
Thank Kingkenny72
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Dear Guest, Thank you for review about your recent stay with us. I am pleased that you enjoyed your stay. I hope you stay with us again in the not to far future and that you get to try more of our facilities. Again thank you for your review.

Reviewed 15 February 2017 via mobile

This hotel is a bit outdated . It used to be a Hilton a few years back but I don't think it hits the Hilton standard anymore. Location is brilliant. The pool, breakfast room and some rooms overlooking the promenade. The back rooms also may catch a glimpse of the 'palace' on the hilltop where the hotel gets its name....

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Helpful?
Thank Hodderr
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Portsmouth, United Kingdom
Reviewed 13 February 2017 via mobile

It may look a bit 1970s, and is a tad tired here and there, but I found it great value, with really friendly staff, conveniently located, plus it is perhaps the only hotel in town with a gym / and definitely the only one with a casino. I'd stay again.

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Helpful?
Thank JasonMudge
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Hornsea, United Kingdom
Reviewed 13 February 2017

We stayed here for a long weekend whilst visiting friends.We had a lovely seaview room.Room was very clean and not overly hot.Hate stuffy hot rooms.Tea/coffee facilities,lovely having a morning cuppa watching the choppy seas and people watching.No compliants regarding breakfast,plenty of choice.Fresh fruit was available which was great for myself but if you wanted the full works you could have...

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Helpful?
Thank AnnNaylor
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Isle of Man
Reviewed 13 February 2017

Here for 3 nights, kept awake all night with noisy fans outside and a floodlight in the window .......gggrrrrrr! Asked for a move to a quieter room and have to pay £10 extra per night!!!! Room small, but clean, breakfast was good, just the noise and light and attitude that there are other rooms but we have to pay extra.............

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Helpful?
Thank jessiom
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that...

Reviewed 10 February 2017

My sister and brother in law, my husband and myself Stayed at this hotel Thurs to sat to visit family on the island. It was excellent, we had two rooms next door but one to each other. good size room and exceptionally clean, the staff were fantastic, very friendly and made you feel very welcome nothing was too much trouble....

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Helpful?
2Thank Steve L
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Dear guest, Thank you for taking the time to write a review. we are so pleased that you and your family enjoyed the stay. I will pass on all the great feed back to each department. Again thank you and we hope to see you again in the not so distant future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: ₹ 4,248 - ₹ 7,107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man, UK
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
7 questions
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Barrow in Furness
Halifax, United Kingdom
2 months ago
Burnley, England, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask fior a high room”
 of 5 bubbles paulasP2208VJ, 21 Mar 2017 | Read review
“Ask for a sea facing rooms”
 of 5 bubbles xlnc007, 15 Mar 2017 | Read review
“suite is great value if you can get it”
 of 5 bubbles S_GIDDSS, 14 Mar 2017 | Read review
“Pay the extra for a sea view”
 of 5 bubbles martinb821, 14 Mar 2017 | Read review
“Away from the elevators and sea facing are better apparently”
 of 5 bubbles punters20142016, 26 Feb 2017 | Read review
5 of 5