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Best Western Palace Hotel & Casino

Expedia.comUS$ 115*
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10/06/2017 11/06/2017
1 room 2 adults 0 children
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Best Western Palace Hotel & Casino
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935 Reviews from our TripAdvisor Community

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Showing 923: English reviews
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Reviewed yesterday NEWvia mobile

The staff here were lovely and was only in the room for a few hours relaxing before bed as I was over here working. The hotel is a little bit dated and rooms are small but if you are only using it as a base then it's great. I had a sea view room which was lovely opening the doors...

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Helpful?
Thank dean m
Turangi, New Zealand
Reviewed 2 days ago NEW

I booked into this hotel as I was only on the island for a day and fancied going to the casino that night. The reception was excellent, fast courteous and easy. The food good enough. The casino was pitched just right for the occasional gambler such as myself, neat and tidy without being over the top. The atmosphere was friendly...

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Helpful?
Thank andrewrobarts
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

liverpool
Reviewed 4 days ago NEWvia mobile

stayed fri til tues hotel very run down and old now but still enjoyed my stay ! breakfast great plenty variety,staff very friendly too .Room very small but comfortable everything you need i loved the slots irish lady manager very friendly very welcoming i would return to the palace

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Helpful?
Thank connorsmum
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Lincolnshire
Reviewed 4 days ago NEW

Read some of previous reviews before booking this hotel and booked. Had a really nice room overlooking the seafront with a balcony I was well impressed. Staff really pleasant. From looking at hotel from outside look like a much needed overall paint job refurbish needed soon.

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Helpful?
Thank shysterLincolnshire
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Tewkesbury, United Kingdom
Reviewed 5 days ago NEW

I booked a room here for me and my mum for her mothers day treat and to take her to Bingo! so thought why not have an overnight instead of travelling back late at night to the north of the Island. Reception area is lovely and welcoming the hotel has a small casino room with a lovely Chinese restaurant inside....

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Helpful?
Thank TracyTownend75
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Heysham, United Kingdom
Reviewed 6 days ago NEW

This hotel regularly hosts black tie dinners, but does not have the facility to hang a long dress. I had to hang mine over the mirror edge. We were in the a room facing the entrance and over the airconditioners, so it was a bit noisy. But other than this, no complaints. The food was good the service maybe a...

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Helpful?
Thank Janeen H
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Accrington
Reviewed 1 week ago

This was a three night stay on a dinner bed and breakfast rate booked via steampacketholidays.com. I had previously been critical of this hotel associated with the restaurant but can honestly say that it was very enjoyable. Breakfast was a wide assortment of cold items as well as hot buffet selection. Items ordered from the kitchen included kippers which must...

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Helpful?
1Thank Dalewaddy
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 1 week ago via mobile

What can I say, staying for two nights paid in full, with best western reward card, the greeting by reception could do with looking at, as felt not really bothered with us. Then had to pay for car parking (just a card written out by hotel) The room superior sea view (great view) the room for two people a little...

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Helpful?
1Thank Derrick S
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Edinburgh, United Kingdom
Reviewed 1 week ago via mobile

I stayed here one night on a business trip. The hotel is located on the seafront boulevard. First impression was not great. The main entrance is at the back of the hotel in the carpark. The building looks incredibly tired, tatty and dated....probably 70s era. On entering the foyer, there is a noticeable musty smell that permeates the entire building....

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Helpful?
1Thank Tim W
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Bolton, United Kingdom
Reviewed 1 week ago

Wonderful sea view room with balcony, spa pool steam room sauna and jacuzzi. Chinese restaurant and bar very nice , staff very helpful when asked about places to go and visit . Get a day explorer ticket so u can travel on the bus - steam train - electric trams and even horse drawn trams on the sea front

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Helpful?
Thank ROBINSON1969
PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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10/06/2017 11/06/2017
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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about Best Western Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: ₹ 4,692 - ₹ 14,830 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Douglas, Isle Of Man, UK
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Palace Hotel & Casino staff and other travellers.
9 questions
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Barrow in Furness
Halifax, United Kingdom
4 months ago
Burnley, England, United Kingdom
over a year ago

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Questions? Get answers from Best Western Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea front worth the little extra”
andrewrobarts, 25 May 2017 | Read review
“Sea view room 231 was a good room”
shysterLincolnshire, 23 May 2017 | Read review
“Get a room that is not facing the entrance, preferably facing the sea.”
Janeen33, 21 May 2017 | Read review
“Ask for a sea view - I had the car park!!”
Dalewaddy, 18 May 2017 | Read review
“Floor 4 have double sea view rooms with balcony”
ROBINSON1969, 17 May 2017 | Read review
5 of 5
Expedia.com
US$ 115* /night
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AMOMAUS$ 131
Hotels.comUS$ 115
Booking.comUS$ 115
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Prices are for 1 room, 2 adults
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