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BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
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871 Reviews from our TripAdvisor Community

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Showing 860: English reviews
Reviewed 6 days ago NEWvia mobile

This hotel is a bit outdated . It used to be a Hilton a few years back but I don't think it hits the Hilton standard anymore. Location is brilliant. The pool, breakfast room and some rooms overlooking the promenade. The back rooms also may catch a glimpse of the 'palace' on the hilltop where the hotel gets its name....

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Helpful?
Thank Hodderr
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Portsmouth, United Kingdom
Reviewed 1 week ago NEWvia mobile

It may look a bit 1970s, and is a tad tired here and there, but I found it great value, with really friendly staff, conveniently located, plus it is perhaps the only hotel in town with a gym / and definitely the only one with a casino. I'd stay again.

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Helpful?
Thank JasonMudge
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Hornsea, United Kingdom
Reviewed 1 week ago

We stayed here for a long weekend whilst visiting friends.We had a lovely seaview room.Room was very clean and not overly hot.Hate stuffy hot rooms.Tea/coffee facilities,lovely having a morning cuppa watching the choppy seas and people watching.No compliants regarding breakfast,plenty of choice.Fresh fruit was available which was great for myself but if you wanted the full works you could have...

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Helpful?
Thank AnnNaylor
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Isle of Man
Reviewed 1 week ago

Here for 3 nights, kept awake all night with noisy fans outside and a floodlight in the window .......gggrrrrrr! Asked for a move to a quieter room and have to pay £10 extra per night!!!! Room small, but clean, breakfast was good, just the noise and light and attitude that there are other rooms but we have to pay extra.............

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Helpful?
Thank jessiom
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that...

Reviewed 1 week ago

My sister and brother in law, my husband and myself Stayed at this hotel Thurs to sat to visit family on the island. It was excellent, we had two rooms next door but one to each other. good size room and exceptionally clean, the staff were fantastic, very friendly and made you feel very welcome nothing was too much trouble....

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Helpful?
Thank Steve L
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Dear guest, Thank you for taking the time to write a review. we are so pleased that you and your family enjoyed the stay. I will pass on all the great feed back to each department. Again thank you and we hope to see you again in the not so distant future.

Bury, Lancashire
Reviewed 2 weeks ago

I had the pleasure of staying at this hotel when visiting the Isle of Man last year. The room was very clean and well equipped. The staff who i came in to contact with were very friendly and helpful. The breakfasts at this hotel are very good, the high quality of the bacon and sausage are particularly worthy of note,...

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Helpful?
Thank Adam R
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 3 weeks ago via mobile

My husband and I absolutely love this hotel. We stay here as often as we can. They do amazing deals.. Dinner, bed and breakfast for £85 that's with a sea view. Cheaper without. The food is gorgeous and the staff are first class. Never had a problem with this hotel and would recommend it to anyone. Can't wait to return.

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Helpful?
Thank Jo V
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Isle of Man, United Kingdom
Reviewed 4 weeks ago

We took advantage of one of the Winter special breaks. The value for money is amazing, our sea view room was very comfortable, and the food and service was excellent. There were many other people enjoying the opportunity the hotal offers, which created a lovely happy atmosphere. Very highly recommended.

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Helpful?
Thank 890mike
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Berwick-upon-Tweed, United Kingdom
Reviewed 4 weeks ago

A hotel with a Casino in a tax haven. How silly of me, Monaco this is not. I thought it would have been a lot better than it was. Hotel is very dated and straight out of the 1970's. I was very disappointed to find the only Casino (part of the Hotel) on the Island was equally from the 1970's....

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Helpful?
1Thank Roderick L
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Reviewed 4 weeks ago via mobile

Out break was fantastic, we stayed in a Sea View room which was well maintained and clean; with everything you would expect in a hotel room. From our initial check in the staff were fabulous. Always smiling and all seemed to go 'that extra mile'. Food was lovely, service great and not forgeting the fab views from the restaurant overlooking...

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Helpful?
Thank Lexloo
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: ₹ 4,419 - ₹ 7,421 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man, UK
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
6 questions
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Barrow in Furness
Burnley, England, United Kingdom
over a year ago
Halifax, United Kingdom
1 month ago
Coniston, United Kingdom
over a year ago

See all questions (6)

Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book double as they are at the back and noisy and very light!”
  • This noisy thing goes all night outside the window..... 😞 No sleep!
 of 5 bubbles jessiom, 12 Feb 2017 | Read review
“Sea view rooms worth the extra money.”
 of 5 bubbles 890mike, 23 Jan 2017 | Read review
“Choose a sea view in a better Hotel”
 of 5 bubbles RoderickL_11, 23 Jan 2017 | Read review
“Sea view rooms on the 3rd or 4th floor have the best views”
  • View from room 319
  • View from room 319
  • Villa Marina Gardens (a 5 minute walk from the hotel)
  • Panoramic photo
  • Villa Marina Gardens (a 5 minute walk from the hotel)
 of 5 bubbles 308carlyc, 16 Jan 2017 | Read review
“Sea view is ideal”
 of 5 bubbles JohnnyG9142, 6 Jan 2017 | Read review
5 of 5