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BEST WESTERN Palace Hotel & Casino

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852 Reviews from our TripAdvisor Community

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Showing 841: English reviews
Nottingham, United Kingdom
Reviewed yesterday NEW

First of all let me say that the staff were super accommodating and extremely helpful but what lets the hotel down is that it looks and feels very dated indeed and somewhat dingy. We stayed in a sea view double for our first night and it benefitted from a larger double bed and bathroom. Our 2nd night was in a...

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Helpful?
Thank kikki21
UK
Reviewed 4 days ago NEW

Let's say at the start that I'm 100%certain that we will stay here again . The staff were friendly , the full cooked breakfast was good . Our room ( it was a suite , a lateish booking meant only a suite was available ) at £100 B&B was good value . However in the bedroom the radiator was stuck...

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Helpful?
1Thank CAMERON S
Reviewed 1 week ago via mobile

Only just checked in and feel compelled to write my review based on our experience so far. If things improve I may update before we leave. Clearly this place has had its hay day but I often work at and with Best Western Hotels and usually find them to be good. We checked in around 3:30pm and were given a...

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1Thank R6STE
Reviewed 2 weeks ago via mobile

Really nice welcome receptionist couldn't of been nicer, although as my header states!! Creepy and dated, the iron and ironing board were older than me!! Needed to have He-Mans finger to flush the toilet, the menu didn't excite me so ate out each night!! Breakfast was average, although the view in the morning was amazing, wouldn't choose to stay here...

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Helpful?
1Thank Robin H
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Blackpool, United Kingdom
Reviewed 2 weeks ago

The Palace Hotel in Douglas is a nice hotel its reasonably priced and the rooms are clean and comfortable. I have 1 minor gripe and that was I was in a Twin room and the bed was small (single) and the mattress was like a bouncy castle, other than that the room was of a good standard. A good thing...

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Helpful?
Thank chris r
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Sevenoaks, United Kingdom
Reviewed 3 weeks ago

The staff here are great, friendly and efficient and will do all they can to make your stay pleasant. It is reasonably priced, the rooms are fairly spacious and clean although the bathrooms are quite small. Plus location is excellent and facilities are good: free WiFi throughout, the health centre is worth a visit and the bar, restaurant and casino...

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Helpful?
1Thank MrsLordy
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Barnsley, United Kingdom
Reviewed 3 weeks ago via mobile

The best western on the isle of man is amazing, we just poped in for drink and never looked back. We went everyday for tea as the food was out of this world, the staff couldn't do enough for you . We had a table overlooking the sea wow. Nead less to say we are going back but stayed in...

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Helpful?
Thank Cheryl A
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Bath, United Kingdom
Reviewed 4 weeks ago

Stayed here for two nights on business in Nov 2016. would have given 4 marks but disappointed that neither myself or my colleague were offered an upgrade to a sea view room even though we were told on check in that the hotel was very quiet. it would have been a nice gesture. The room was ok, nice and clean....

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1Thank applegate69
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

Huddersfield, United Kingdom
Reviewed 4 weeks ago

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Helpful?
Thank Steve C
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Wallasey, United Kingdom
Reviewed 4 weeks ago via mobile

Excellent hotel excellent staff room excellent food out of this world also if u want a taxi booked get a taxi firm called a1 swimming pool lovely right on the front of prom bus stop right outside of hotel yea defo going back again next year 👌👌👌

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Helpful?
Thank cocacola4321
PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 

Additional Information about BEST WESTERN Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Price Range: ₹ 4,446 - ₹ 6,669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Douglas, Isle Of Man, UK
Hotel Style:
#2 On the Beach Hotel in Douglas
#2 Luxury Hotel in Douglas
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Palace Hotel & Casino staff and other travellers.
5 questions
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Questions? Get answers from BEST WESTERN Palace Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a sea view room”
 of 5 bubbles CAMERONS719, 5 Dec 2016 | Read review
“Pay extra for a sea-view, totally worth the extra cost.”
 of 5 bubbles MrsLordy, 17 Nov 2016 | Read review
“There are lots of sea view rooms but it seems you have to ask for one rather than being offered one”
 of 5 bubbles applegate69, 9 Nov 2016 | Read review
“Stay elsewhere”
 of 5 bubbles goats71, 31 Oct 2016 | Read review
“Rooms facing the wooded area, as opposed to the sea facing rooms, would be quieter”
 of 5 bubbles DanB508, 31 Oct 2016 | Read review
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