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    The Empress Hotel

    Central Promenade, Douglas IM2 4RA
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    24/12/2017 25/12/2017
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    US$ 99
    US$ 91
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    Traveller (154)
    Room & Suite (35)
    Dining (27)
    Overview
    • Excellent30%
    • Very good41%
    • Average19%
    • Poor7%
    • Terrible3%
    Travellers talk about
    “piano bar” (51 reviews)
    “the penthouse” (18 reviews)
    “sea view” (77 reviews)
    Free Wifi
    Breakfast included
    Beachfront
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
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    Reviews (657)
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    131 - 135 of 642 reviews

    Reviewed 3 April 2017

    Great location on the promenade with lovely views to sea and fairly central to everything. Very agreeable and attentive staff, good value and good food, best beer around. Bar staff went the extra mile. Room a little on the small side but was clean and...More

    Thank Grieg D
    Response from HEHotels, Manager at The Empress HotelResponded 15 April 2017

    Dear Grieg D Thanks for your recent review. I'm glad you enjoyed your stay and found the staff so helpful. I look forward to welcoming you again soon. Regards Neil Gray Business Manager

    Reviewed 30 March 2017 via mobile

    I have stayed here before when on business in Douglas, and the hotel is reasonably priced, if little faded around the edges; but in a good location. However, this time around I was not impressed - my bijou room appeared to be shoe-horned into an...More

    Thank Suzieboots
    Response from HEHotels, Manager at The Empress HotelResponded 15 April 2017

    Dear Suzieboots Thanks for your feedback. Unfortunately, our phone system has had a fault that has stopped calls to reception working and hence no-one has was to answer your call. We have just completed the refurbishment of the sea facing rooms and hope you are...More

    Reviewed 29 March 2017

    Party of 17 enjoyed the three course buffet and entertainment. The food was excellent and the service good, although the trainee barman needs to brush up his understanding of English. Six of our group chose to stay overnight and thouroughly enjoyed their stay.More

    Thank c0linth0mps0n
    Response from HEHotels, Manager at The Empress HotelResponded 30 March 2017

    Dear colinth0mps0n Thanks for your feedback and glad you had a good time at the tribute night last week. We have many new staff who have just joined us for the season and most are from overseas and probably take a few weeks to improve...More

    Reviewed 26 March 2017

    We booked at the Empress Hotel because we wanted to be located on the Promenade. Check in was a breeze and we stayed in an Executive Double Sea View Room. Although the exterior of the hotel holds a distinct aged architecture, our room was recently...More

    Thank madcapsules
    Response from HEHotels, Manager at The Empress HotelResponded 30 March 2017

    Dear madcapsules Thanks for your great review from your recent stay. The seaview rooms are so much better following the refurbishment and with completion in the next week, will see all seafacing rooms upgraded. With new curtains, beds and décor, we feel they are well...More

    Reviewed 22 March 2017

    We purchased our stay at the Empress in a charity auction. The hotel is old but well maintained and spotlessly clean. Unfortunately we arrived midst a St Patrick's Day celebration and had to fight our way to reception. Our room was small but functional with...More

    Thank Zoe B
    Response from HEHotels, Manager at The Empress HotelResponded 30 March 2017

    Dear Zoe B Thanks for your review. The St Patricks Night Charity event is a very busy night for us and the front hotel lights get changed to bright green for the night too, which are brighter than our normal blue floodlights. However, the recently...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Banquet Room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$ 89 - US$ 138 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 102
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Booking.com, TripOnline SA and Cancelon so you can book your The Empress Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • Isle of Man >
    • Douglas
    • Also Known As
    • Empress Hotel Douglas ,
    • Empress Hotel Isle Of Man ,
    • The Empress Hotel Douglas, Isle Of Man, UK
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    Traveller (154)
    Room & Suite (35)
    Dining (27)
    Pool & Beach (3)
    Hotel & Grounds (130)
    Bathroom (8)
    Business Centre & Event Rooms (3)
    Nearby
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    Ellan Vannin Metro Hotel
    620 reviews
    .85 km away
     
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    Ask a question
    Questions & Answers
    Pinkyracer
    18 June 2017|
    Answer
    Response from Winston B | Reviewed this property |
    Hi, TT is usually booked solid year on year. Try Booking com for any Island availability. Good luck!
    0
    Votes
    Debbie G
    22 April 2017|
    AnswerShow all 3 answers
    Response from HEHotels | Property representative |
    There's a ground floor entrance but reception need to be called to open the door if it's needed between 11am and 5pm when the area is not manned. We have no walkin showers or disabled friendly rooms unfortunately.
    0
    Votes
    Frank O
    13 January 2017|
    AnswerShow all 3 answers
    Response from HEHotels | Property representative |
    Hi We're about 25 minutes from the airport. You can get the bus from the airport for £3.10 and the number 1H stops about 100m away from us. Other buses are number 1 or 2 that also go past us but ask the driver to double... More
    2
    Votes
    Room Tips
    "Bay view rooms are great"
    Read review
    "You will pay more for a sea facing view or Penthouse!"
    Read review
    "spend more to get a better room."
    Read review
    "Consider the sea view upgrade which wasn't (I think) too expensive."
    Read review
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