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Bannatyne Hotel Durham

483 reviews
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Traveller (30)
Room & Suite (13)
Pool & Beach (2)
Overview
  • Excellent30%
  • Very good40%
  • Average17%
  • Poor6%
  • Terrible7%
Travellers talk about
“health club”(93 reviews)
“cafe bar”(20 reviews)
“health centre”(6 reviews)
Free Wifi
Heated pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Spa
Wheelchair Access
3.0 Star Hotel
All hotel details
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Reviews (483)Write a Review
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All reviewshealth clubcafe barhealth centregym facilitiesretail parkkingsize bedswimming poolroad noisetaxi ridespa treatmentscity centresteam roombudget hotelexcellent value for moneyfamily roomgood sizewould stay again
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111 - 115 of 476 reviews
Reviewed 19 December 2016

Its the second time we stayed here first time staff were great, dont whats happened we arrive at 14.05pm asked if room was ready to which we were rudely told no. Then asked if they could book us a taxi into durham we were told...More

Thank ianhodgson377
Response from ManagementResponse02, General Manager at Bannatyne Hotel DurhamResponded 28 December 2016

Dear ianhodgson377, Thank you for sharing your comments regarding your recent stay at Bannatyne Hotel Durham. I found your comments with regards to the receptionists attitude to be very surprising and as a result of this I have spoken with the team member involved. I...More

Reviewed 18 December 2016 via mobile

We atayed as tgere was no where else available but expected it to be as good as a premier inn as it was in the San price bracket. The bed was uncomfortable and the room was missing towels and toilet roles. The floor had marks...More

1  Thank Robert J
Response from ManagementResponse02, General Manager at Bannatyne Hotel DurhamResponded 28 December 2016

Dear Robert J, Thank you for taking the time to share your thoughts regarding your recent stay at Bannatyne Hotel Durham. I am sorry that you found your room without any towels or toilet rolls on arrival. This was an oversight at the time by...More

Reviewed 5 December 2016

If you put your name to a chain of hotels etc you should regularly check the quality is suitable and you would use your own facilities and pay the money requested. Mr Bannatyne's Management should look at this hotel, it is tired and badly in...More

2  Thank raymond b
Response from ManagementResponse02, General Manager at Bannatyne Hotel DurhamResponded 14 December 2016

Dear raymond b, Thank you for sharing your review with regards to your recent stay at Bannatyne Hotel Durham. I am very surprised at some of your comments as this is not in line with most other previous reviews. The Hotel normally receives positive feedback...More

Reviewed 20 November 2016 via mobile

We stayed for one night on 19th November with my boyfriend for my 1 year anniversary. The main thing that attracted us to it was the Spa, which was included in the price of the hotel. I prebooked a treatment which then had to be...More

Thank girlnamedmollymae
Response from ManagementResponse02, General Manager at Bannatyne Hotel DurhamResponded 25 November 2016

Dear Molly-Mae P, Thank you for taking the time to post a very positive review in relation to your recent spa break at our Bannatyne Resort, Durham. It is great that you were able to take advantage of and enjoy all areas of the facility...More

Reviewed 17 November 2016 via mobile

Should have known better when we were greeted at checkin by a drunk guest with no shoes trying to borrow a phone to call his girlfriend because his had no charge on his phone. Then the room was just ok despite it saying 'quality' on...More

Thank Craig S
Response from ManagementResponse02, General Manager at Bannatyne Hotel DurhamResponded 18 November 2016

Dear Craig S, Thank you for sharing your review with regards to your recent stay. I am sorry that you found a problem with the water pressure whilst staying. The issue was due to a pressure vessel failing. This has now been rectified. The fault...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Spa
Things to do
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 61 - US$ 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 61 - US$ 109 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (30)
Room & Suite (13)
Pool & Beach (2)
Dining (1)
Questions & Answers
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kerencassidy
4 March 2017|
Answer
Response from Richardson1985 | Reviewed this property |
towel didn't get dressing gown or slippers.
0
Votes
SteveHandy
16 February 2017|
AnswerShow all 2 answers
Response from tony r | Reviewed this property |
It's always worth asking the question as the worst they can say is no. Also see if they do loyalty cards as sometimes these offer free stuff
0
Votes
ClaireMarie87
8 February 2017|
AnswerShow all 2 answers
Response from tony r | Reviewed this property |
Not in the hotel itself no. There is one across the car park though but it's mainly healthy meals as it's part of the gym.
0
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123
Room Tips
"Heard rooms at the front are quieter but we were at the back and werent disturbed."
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"If you are sensitive to noise and like to have the window open, you would be better to stay in a room on the..."
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"Some rooms face away from the motorway and would be quieter, plus the lower floors would also be better"
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"You can either have a view of the A1 or the A690 your choice!"
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