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Durham Marriott Hotel Royal County

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Traveller (307)
Room & Suite (160)
Dining (25)
Overview
  • Excellent30%
  • Very good39%
  • Average19%
  • Poor8%
  • Terrible4%
Travellers talk about
“leisure club”(39 reviews)
“the river”(103 reviews)
“elvet bridge”(19 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
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Reviews (1,727)
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1,625 results
Traveller rating
496
585
324
147
73
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Time of year
LanguageEnglish
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496
585
324
147
73
Show reviews that mention
All reviewsleisure clubthe riverelvet bridgethe hotel car parkleisure centreexcellent locationa bit tiredpublic areasper nightsteam roomreception staffcentral locationbeautiful citysuperior roombuffet stylehuge bedstayed for one night
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1 - 5 of 1,625 reviews
Reviewed 3 days ago via mobile

Stayed here with some friends in July 2018. The hotel is well situated for sight seeing in Durham. The staff at the hotel were all genuinely warm and friendly and my room was clean and had everything I needed. The highlights of the stay were...More

Thank Vicsterchick
Response from DurhamMarriottRoyal, The Management Team at Durham Marriott Hotel Royal CountyResponded yesterday

Good morning Thank you for taking the time to post your review. I am glad to read that you enjoyed your stay with us back in July and that you found all aspects of your stay a great experience.

Reviewed 4 days ago via mobile

I stayed for two nights with two friends for a in a family room on the ground floor. Room was spacious and well kitted out with toiletries, water, etc. We had air conditioning which worked perfectly. No issues with the water. Couldn’t really fault the...More

1  Thank Nicola H
Response from DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal CountyResponded 3 days ago

Thank you for your great review of your stay with us. We're really pleased our team made you feel welcome and we look forward to being of service to you in the future. Regards The Management Team

Reviewed 5 days ago via mobile

Stayed for one night to explore Durham. First, the pros - The young lady on reception when we arrived was brilliant, friendly and helpful. She gave us a city map and recommended a nice cheap Italian restaurant for dinner. The hotel has a great location,...More

Thank welcelt
Response from DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal CountyResponded 3 days ago

Thank you for taking the time to post your review. We are very sorry that you experienced two maintenance issues during your stay with the lift and the boilers. Both were completely unforeseen faults that happened to arise over the same weekend and required specialist...More

Reviewed 5 days ago via mobile

The customer service at this hotel was second to none . My partner and I only stayed 1 night and from the moment arriving at reception the staff treated us like royalty. Our room was upgraded without requesting due to it being my partners birthday...More

Thank Gaynor M
Response from DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal CountyResponded 2 days ago

Thank you for your great comments about the service you received from our team, in particular Peter, over your birthday getaway. It's great to hear praise as they care greatly about the way we serve our guests. We hope to welcome you back again next...More

Reviewed 5 days ago via mobile

Stayed here for one night in August, the location is excellent, you are on the doorstop of Durham’s shops, cafes and restaurants. However, walking to our room the corridors looked dated and are in need of a lick of paint. We had a deluxe double...More

Thank Leah h
Response from DurhamMarriottRoyal, Manager at Durham Marriott Hotel Royal CountyResponded 3 days ago

Thank you for your comments. We are very sorry to read that the hotel corridors and your guest room did not meet your expectations on this occasion. We thank you for your kind comments about our Receptionist Katie and will be sure to share your...More

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Conference Facilities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 88 - US$ 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Durham
#8 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 88 - US$ 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Durham
#8 Business Hotel in Durham
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (307)
Room & Suite (160)
Dining (25)
Pool & Beach (8)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
ChristineBurns
28 May 2018|
AnswerShow all 3 answers
Response from DurhamMarriottRoyal | Property representative |
Thanks for your question. Whilst we are currently unable to provide electric car parking within the hotel car park, there are two 'Charge Your Car' spaces on the street opposite the hotel (subject to parking bay... More
1
Vote
andrew l
5 April 2018|
AnswerShow all 5 answers
Response from DurhamMarriottRoyal | Property representative |
Thank you for your question. The hotel has a car park with a limited number of spaces. For any overnight residents there is a charge of £7.00 per vehicle, per night which is payable at Reception. For all other customer... More
1
Vote
braverman15
22 March 2018|
AnswerShow all 2 answers
Response from DurhamMarriottRoyal | Property representative |
Thank you for your question. For 3 adults you have a couple of options: a deluxe double double room with two double beds. If you also wanted an additional rollaway bed in the room this is possible at £15.00, however would... More
1
Vote
Room Tips
"If you do not mind crunchy floors, room 127 is spacious and calm."
Read review
"The rooms overlooking the river are reasonably nice. Those overlooking the carpark are closer to reception..."
Read review
"Rooms with a river view are worth asking for."
Read review
"At a similar price point in Durham The Radisson is fine and, opposite the Marriott is a brand new Hotel..."
Read review
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