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Borough Arms Hotel

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Borough Arms Hotel
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491 Reviews from our TripAdvisor Community

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Showing 490: English reviews
Newcastle, United Kingdom
Reviewed 3 days ago NEW

We booked this hotel after having to cancel our previous venue, just a week before our event. We were offered reduced buffet rates and a favourable room rate for any guests wishing to stay. Mr Sheikh and his staff couldn't have been more helpful. We were able to decorate the room to our requirements and as we didn't require their...

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Helpful?
Thank Megan C
Birmingham, United Kingdom
Reviewed 2 weeks ago

Stayed here for NYE 2016 just to get away from ten ages and have a peaceful night. Chose this place as it has smoking rooms. Room was basic but clean. Bathroom was very clean too. There was no fridge (not that the hotel advertised fridges) but upon request, hotel gladly supplied a bucket of ice. Quiet night to given it...

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Helpful?
Thank CrazyHorse12
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear CrazyHorse, Thank you for your review, I am pleased to hear you enjoyed your stay with us and the staff were quick to help you with a bucket of ice. I have noted your comments regarding the ashtary. Kind Regards & Happy New Year! Liam Felton

Stoke-on-Trent
Reviewed 2 weeks ago

24 of us visited the Borough Arms for our staff Christmas Party. The staff were incredibly friendly and professional from the moment we booked. Emma the events coordinator was especially helpful throughout the process, she greeted us upon arrival and was on hand to ensure the evening ran smoothly. Everyone had a wonderful evening and we were very impressed with...

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Helpful?
Thank Debbie V
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear Debbie, Many Thanks for your review, It is wonderful to hear your comments about the staff, Emma and the food, i'm sure they will be very pleased to hear them. Kind regards and happy new year! Liam Felton

Stoke-on-Trent, United Kingdom
Reviewed 2 weeks ago

We have just celebrated the New Year at the Borough Arms & decided to stay over night. We arrived early New Years Eve afternoon to be given a lovely bedroom (room 14) Which was a large room with a large bathroom it was spotlessly clean & the decor & furnishing were very impressive we could not fault it at all....

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Thank j0hnturner
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear John, I am delighted to hear that you were very impressed with our new years eve, along with the other celebrations you have had in our hotel and i hope you will continue to use us in the future. Many Thanks for the review and happy new year! Liam Felton

Reviewed 4 weeks ago

A super occasion for 32 of us in our own room where we usually hold our monthly meeting. Excellent, well cooked meal and good portions. The staff were very attentive throughout. Thank you, as always, for looking after us so well.

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Thank Sandra W
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear Sandra, Many Thanks for your review, I am pleased to hear you enjoyed your Christmas lunch in our King Room, I will pass your comments on to the teamand we look forward to hosting your meetings in 2017, Kind Regards Liam Felton

Reviewed 4 weeks ago via mobile

Travelled for an hour to get to the New Vic Theatre and thankfully arrived early for the evening performance. The hotel (only an 8 minute walk from the theatre) opened its bar 20 mins early so we could enjoy a cup of tea before booking some bar meals. The food was good and reasonably priced. The staff were very polite,...

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Helpful?
Thank Peter B
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear Peter, Many thanks your for your review, I'm pleased to hear you enjoyed your bar meal and the team will be delighted to hear your comments, We also provide a gluten free menu in our restaurant, I hope you enjoyed the performance and you will use us again next time, Kind Regards Liam Felton

Newcastle-under-Lyme, United Kingdom
Reviewed 12 December 2016

This was an excellent lunch. We had a private room for 19 and the tables were arranged so that every body could see everybody else. The food was excellent with plenty of extra veg and gravy. The staff were very friendly and put themselves out to give us a good time. If the sauces on the garlic mushrooms and the...

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Thank Kathleen V
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear Kathleen, Thank you for your review, I am glad you had an excellent lunch The team will be delighted to hear your comments, We look forward to hosting your church club again soon, I have noted your comments regarding the Christmas pudding and Garlic Mushrooms. Liam Felton

Crewe, United Kingdom
Reviewed 12 December 2016 via mobile

A large group of us returned here for the second time in 9th December once again we all had a wonderful time. The Christmas events are very well run and the manager is very present throughout checking all is well. We were one of three large parties that evening but the food and service was very good and everyone enjoyed...

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Thank helsb00
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear helsb00, Many Thanks for your review, I am delighted to hear you enjoyed your Christmas party at our hotel, I will pass your comments onto the team which i am sure they will be very pleased with, our general manager was particularly pleased your story from last year, Thank you for recommending us! Kind Regards Liam Felton

Reviewed 8 December 2016

My elderly mother and I stayed here as a family member was having their 60th Birthday in the hotel. The staff were fantastic very thoughtful and did their best to make sure we had everything we needed. Although the rooms are in need of updating they are clean and spacious. I would recommend this hotel to anyone who puts old...

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Thank Kerry M
BoroughArmsHotel, Operations Manager at Borough Arms Hotel, responded to this review

Dear Kerry. Thank you for review, I am pleased to hear you enjoyed your stay at our hotel and enjoyed the 60th Birthday party, I will pass your comments onto the team which i am sure they will be very pleased to hear. I have also noted your comments regarding the rooms, Kind Regards Liam Felton

Newcastle-under-Lyme, United Kingdom
Reviewed 8 December 2016

Once again our large party came for their annual get together and to enjoy a really good time. There was never any doubt that The Borough Arms would once again be perfect hosts and provide an excellent time for all of our party. The venue was nicely decorated and the food was well up to the good standards we have...

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Thank GJackson123

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
The Borough Arms Hotel and Restaurant is one of the oldest established hotels in the Newcastle-under-Lyme and Stoke-on-Trent areas, with history dating back to 1783. The hotel is very much of the style associated with a traditional English town centre coaching inn, yet has been sensitively and subtly refined to offer the comfort and modern standards demanded by today's visitors. Independently owned and managed, the hotel retains many period features and takes great pride in offering a very personal service. As a valued guest, you may be confident that we will do our utmost to ensure your comfort, whether you are staying in one of our 40 centrally heated, en-suite rooms, visiting us for a meal in the restaurant, or using our conference and banqueting facilities. ... more   less 

Additional Information about Borough Arms Hotel

Address: 26 King Street, Newcastle-under-Lyme ST5 1HX, England
Region: United Kingdom > England > Staffordshire > Newcastle-under-Lyme
Price Range: ₹ 3,479 - ₹ 4,980 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Borough Arms Hotel 3*
Number of rooms: 40
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Also Known As:
Borough Arms Hotel Newcastle-Under-Lyme, Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from Borough Arms Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Room 12, great as a single.”
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“Best service all round”
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“Bridal Suite”
 of 5 bubbles juliet637, 14 Sep 2016 | Read review
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